I'm flying Qantas MEL–SYD–SCL and then, after a 19hr30min layover in SCL, SCL–GIG on LATAM. The flights are all on the same PNR (made as one booking via AmEx), but Qantas didn't allow me to check my bag through to GIG, and didn't provide the boarding pass for the SCL–GIG LATAM flight. The check-in agent directed me to the sales desk, but they couldn't help.
I was under the impression that anything less than 24 hours is a "layover", not a "stopover", and so it should be possible for bags to be checked through. (I know that Oneworld changed its interlining rules, but my understanding was that they don't apply if the flights are all on the same PNR.)
I've been unable to find anything that documents the rule that Qantas has applied. Is it actually a rule, or has Qantas messed up here?
I was under the impression that anything less than 24 hours is a "layover", not a "stopover", and so it should be possible for bags to be checked through. (I know that Oneworld changed its interlining rules, but my understanding was that they don't apply if the flights are all on the same PNR.)
I've been unable to find anything that documents the rule that Qantas has applied. Is it actually a rule, or has Qantas messed up here?