- Nov 25, 2004
In our original email for this sale, we incorrectly advertised fares as "return" when they should have been advertised as "one way". We apologise for any inconvenience.
What would happen if you booked (presuming you met all of the other criteria) and then claimed a fare match ? Anyone have experience of this sort of thing ?
I got an e-mail from Qantas in the early hours this morning celebrating 'Trip Advisor's Choice Award', with some well priced fares. Headed "Return from".
Oops ... should have been "One way from". according to a second e-mail.
Again, we see the kiddies at Qantas in charge of the e-mail. I ask, not for the first time, does anyone proof read these things?
Oh, strange thing. the 'Correction' e-mail arrived 45 mins before the 'original' .
I looked for any signs of a hoax - couldn't see any.
You've never pressed the send button on an email then realized "oh @&(%"?
I've done a few bulk mail outs in my time, and no matter how carefully you read over them, and do tests to make sure you get the desired result, it's really easy for a mistake to sneak in, simply because our brain often sees what it wants to see, not what is actually there.
I suppose I have, but I can't remember one where it was a business e-mail. Honest. And I certainly haven't sent such when its going to ?millions (or at least hundreds of thousands) or recipients, nor when I might have a staff of hundreds (if the e-mail comes from Qantas Loyalty - don't know that), nor when the error is a 100% of the cost/price !!!
And that's what I mean about proof reading. For anything important, you don't proof read it yourself - you get some-one else to do it, so they have fresh eyes. Not having a shot at you harvyk, but its pretty standard and simple practice, or it should be, for a large corporation.
I'm not saying a business should be 100% pure and pristine in respect to typos etc, but we all know Qantas has a long and consistant errors in sending out e-mails, and presenting web pages with erros in them.
I didn't even notice the error... looking at the prices I assumed they were one-way. Then again, my reading skills are rubbish
The strange thing is I bought QF flights for the "sale" price two days before the "sale". So i'm not sure what "sale" means these days.