QF, we made just a little mistake in our sale email

Discussion in 'Open Discussion' started by markis10, May 8, 2014.

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  1. markis10

    markis10 Veteran Member

    Nov 25, 2004
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    In our original email for this sale, we incorrectly advertised fares as "return" when they should have been advertised as "one way". We apologise for any inconvenience.:oops:
     

  2. harvyk

    harvyk Senior Member

    Apr 15, 2009
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    Not before I told all my FF friends about that little mistake...
     
  3. ShaneN

    ShaneN Member

    Jan 21, 2010
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    I have not yet received the correction email.
     
  4. under the radar

    under the radar Established Member

    Apr 8, 2010
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    VA is offering a better deal... sending emails offering an Hawaiian cruise for $000!! :shock::oops:
     
  5. OzEire

    OzEire Established Member

    Aug 4, 2013
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    What would happen if you booked (presuming you met all of the other criteria) and then claimed a fare match ? Anyone have experience of this sort of thing ?

    OzEire
     
  6. harvyk

    harvyk Senior Member

    Apr 15, 2009
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    I was going to say that most price beat type offers have T&C which would protect the airline against mistake fares, but just looking at JQ's webpage / T&C's, technically if you where to take the price to them they would match it. Of course it would mean that you are giving up flying QF and what ever that entailed, to fly with JQ.
     
  7. mrfreeze

    mrfreeze Member

    Oct 13, 2011
    246
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    Hobart
    I just received the "incorrect" email.
    Now to wait for the "correction" email.
     
  8. JohnK

    JohnK Veteran Member

    Mar 22, 2005
    40,179
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    The current domestic sale?

    I didn't receive an email. It appears to be random as I receive some but not others.
     
  9. marki

    marki Established Member

    Feb 11, 2010
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    Same here
     
  10. Ewing

    Ewing Established Member

    Jun 22, 2006
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    Same again. I receive some but not all. I didn't receive this one.

    (sounds just like the DSC emails).
     
  11. RooFlyer

    RooFlyer Enthusiast

    Nov 12, 2012
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    Red e-mail error, red e-faced?

    I got an e-mail from Qantas in the early hours this morning celebrating 'Trip Advisor's Choice Award', with some well priced fares. Headed "Return from".

    Oops ... should have been "One way from". according to a second e-mail.

    Again, we see the kiddies at Qantas in charge of the e-mail. I ask, not for the first time, does anyone proof read these things?


    Oh, strange thing. the 'Correction' e-mail arrived 45 mins before the 'original' .

    I looked for any signs of a hoax - couldn't see any.
     
  12. RooFlyer

    RooFlyer Enthusiast

    Nov 12, 2012
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    Re: Red e-mail error, red e-faced?

    Sorry for new thread. I did look for the other one, I promise! :oops:
     
  13. harvyk

    harvyk Senior Member

    Apr 15, 2009
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    Re: Red e-mail error, red e-faced?

    You've never pressed the send button on an email then realized "oh @&(%"?

    I've done a few bulk mail outs in my time, and no matter how carefully you read over them, and do tests to make sure you get the desired result, it's really easy for a mistake to sneak in, simply because our brain often sees what it wants to see, not what is actually there.
     
  14. RooFlyer

    RooFlyer Enthusiast

    Nov 12, 2012
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    Re: Red e-mail error, red e-faced?

    I suppose I have, but I can't remember one where it was a business e-mail. Honest. And I certainly haven't sent such when its going to ?millions (or at least hundreds of thousands) or recipients, nor when I might have a staff of hundreds (if the e-mail comes from Qantas Loyalty - don't know that), nor when the error is a 100% of the cost/price !!!


    And that's what I mean about proof reading. For anything important, you don't proof read it yourself - you get some-one else to do it, so they have fresh eyes. Not having a shot at you harvyk, but its pretty standard and simple practice, or it should be, for a large corporation.


    I'm not saying a business should be 100% pure and pristine in respect to typos etc, but we all know Qantas has a long and consistant errors in sending out e-mails, and presenting web pages with erros in them.
     
  15. moa999

    moa999 Senior Member

    Jun 23, 2003
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    Re: Red e-mail error, red e-faced?

    Also I note that in the original email while the text was Return from, all of the graphics said one-way
     
  16. Barks

    Barks Member

    Nov 2, 2013
    167
    57
    Sydney
    Re: Red e-mail error, red e-faced?

    I didn't even notice the error... looking at the prices I assumed they were one-way. Then again, my reading skills are rubbish :eek:
     
  17. harvyk

    harvyk Senior Member

    Apr 15, 2009
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    Re: Red e-mail error, red e-faced?

    Even fresh eyes can look straight over the top of an error if it's not glaringly obvious. For example, QF have sent out emails which state "Return From" so that in itself is not unusual, and a fresh pair of eyes might even have read over that and thought "wow that is cheap" without remembering that return prices are typically only given long haul. No excusing them, just saying I know how even with the best intentions mistakes can slip in.
     
  18. Pvcmenace

    Pvcmenace Member

    Sep 1, 2009
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    Re: Red e-mail error, red e-faced?

    Me too. even with the correction email still didn't notice any difference, domestic airfares always one way. I'm sure Q would banner return fares, for sale prices ;)
     
  19. smeacs

    smeacs Member

    Aug 1, 2011
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    Re: Red e-mail error, red e-faced?

    The strange thing is I bought QF flights for the "sale" price two days before the "sale". So i'm not sure what "sale" means these days.
     
  20. lukenet

    lukenet Member

    May 18, 2012
    172
    43
    BNE
    Re: Red e-mail error, red e-faced?

    I think the term "SALE" simply refers to a justification for a woman to buy a new pair of shoes.




    With regards to the QANTAS mistake, I forgive you. But, the question I have is, will QANTAS forgive me next time I make a mistake when using their service or make a mistake when purchasing a ticket incorrectly? I hope so..
     
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