QF, we made just a little mistake in our sale email

[markis10]

In our original email for this sale, we incorrectly advertised fares as "return" when they should have been advertised as "one way". We apologise for any inconvenience.

 

[harvyk]

In our original email for this sale, we incorrectly advertised fares as "return" when they should have been advertised as "one way". We apologise for any inconvenience.

Not before I told all my FF friends about that little mistake...

 

[ShaneN]

In our original email for this sale, we incorrectly advertised fares as "return" when they should have been advertised as "one way". We apologise for any inconvenience.

I have not yet received the correction email.

 

[under the radar]

VA is offering a better deal... sending emails offering an Hawaiian cruise for $000!! :shock:

 

[OzEire]

In our original email for this sale, we incorrectly advertised fares as "return" when they should have been advertised as "one way". We apologise for any inconvenience.

What would happen if you booked (presuming you met all of the other criteria) and then claimed a fare match ? Anyone have experience of this sort of thing ?

OzEire

 

[harvyk]

What would happen if you booked (presuming you met all of the other criteria) and then claimed a fare match ? Anyone have experience of this sort of thing ?

OzEire

I was going to say that most price beat type offers have T&C which would protect the airline against mistake fares, but just looking at JQ's webpage / T&C's, technically if you where to take the price to them they would match it. Of course it would mean that you are giving up flying QF and what ever that entailed, to fly with JQ.

 

[mrfreeze]

I have not yet received the correction email.

I just received the "incorrect" email.
Now to wait for the "correction" email.

 

[JohnK]

The current domestic sale?

I didn't receive an email. It appears to be random as I receive some but not others.

 

[marki]

The current domestic sale?

I didn't receive an email. It appears to be random as I receive some but not others.

Same here

 

[Ewing]

The current domestic sale?

I didn't receive an email. It appears to be random as I receive some but not others.

Same again. I receive some but not all. I didn't receive this one.

(sounds just like the DSC emails).

 

[RooFlyer]

Red e-mail error, red e-faced?

I got an e-mail from Qantas in the early hours this morning celebrating 'Trip Advisor's Choice Award', with some well priced fares. Headed "Return from".

Oops ... should have been "One way from". according to a second e-mail.

Again, we see the kiddies at Qantas in charge of the e-mail. I ask, not for the first time, does anyone proof read these things?


Oh, strange thing. the 'Correction' e-mail arrived 45 mins before the 'original' .

I looked for any signs of a hoax - couldn't see any.

 

[RooFlyer]

Re: Red e-mail error, red e-faced?

Sorry for new thread. I did look for the other one, I promise!

 

[harvyk]

Re: Red e-mail error, red e-faced?

I got an e-mail from Qantas in the early hours this morning celebrating 'Trip Advisor's Choice Award', with some well priced fares. Headed "Return from".

Oops ... should have been "One way from". according to a second e-mail.

Again, we see the kiddies at Qantas in charge of the e-mail. I ask, not for the first time, does anyone proof read these things?


Oh, strange thing. the 'Correction' e-mail arrived 45 mins before the 'original' .

I looked for any signs of a hoax - couldn't see any.

You've never pressed the send button on an email then realized "oh @&(%"?

I've done a few bulk mail outs in my time, and no matter how carefully you read over them, and do tests to make sure you get the desired result, it's really easy for a mistake to sneak in, simply because our brain often sees what it wants to see, not what is actually there.

 

[RooFlyer]

Re: Red e-mail error, red e-faced?

You've never pressed the send button on an email then realized "oh @&(%"?

<snip>

I suppose I have, but I can't remember one where it was a business e-mail. Honest. And I certainly haven't sent such when its going to ?millions (or at least hundreds of thousands) or recipients, nor when I might have a staff of hundreds (if the e-mail comes from Qantas Loyalty - don't know that), nor when the error is a 100% of the cost/price !!!

<snip>

I've done a few bulk mail outs in my time, and no matter how carefully you read over them, and do tests to make sure you get the desired result, it's really easy for a mistake to sneak in, simply because our brain often sees what it wants to see, not what is actually there.

And that's what I mean about proof reading. For anything important, you don't proof read it yourself - you get some-one else to do it, so they have fresh eyes. Not having a shot at you harvyk, but its pretty standard and simple practice, or it should be, for a large corporation.


I'm not saying a business should be 100% pure and pristine in respect to typos etc, but we all know Qantas has a long and consistant errors in sending out e-mails, and presenting web pages with erros in them.

 

[moa999]

Re: Red e-mail error, red e-faced?

Also I note that in the original email while the text was Return from, all of the graphics said one-way

 

[Barks]

Re: Red e-mail error, red e-faced?

I didn't even notice the error... looking at the prices I assumed they were one-way. Then again, my reading skills are rubbish

 

[harvyk]

Re: Red e-mail error, red e-faced?

I suppose I have, but I can't remember one where it was a business e-mail. Honest. And I certainly haven't sent such when its going to ?millions (or at least hundreds of thousands) or recipients, nor when I might have a staff of hundreds (if the e-mail comes from Qantas Loyalty - don't know that), nor when the error is a 100% of the cost/price !!!

And that's what I mean about proof reading. For anything important, you don't proof read it yourself - you get some-one else to do it, so they have fresh eyes. Not having a shot at you harvyk, but its pretty standard and simple practice, or it should be, for a large corporation.


I'm not saying a business should be 100% pure and pristine in respect to typos etc, but we all know Qantas has a long and consistant errors in sending out e-mails, and presenting web pages with erros in them.

Even fresh eyes can look straight over the top of an error if it's not glaringly obvious. For example, QF have sent out emails which state "Return From" so that in itself is not unusual, and a fresh pair of eyes might even have read over that and thought "wow that is cheap" without remembering that return prices are typically only given long haul. No excusing them, just saying I know how even with the best intentions mistakes can slip in.

 

[Pvcmenace]

Re: Red e-mail error, red e-faced?

I didn't even notice the error... looking at the prices I assumed they were one-way. Then again, my reading skills are rubbish

Me too. even with the correction email still didn't notice any difference, domestic airfares always one way. I'm sure Q would banner return fares, for sale prices

 

[smeacs]

Re: Red e-mail error, red e-faced?

The strange thing is I bought QF flights for the "sale" price two days before the "sale". So i'm not sure what "sale" means these days.

 

[lukenet]

Re: Red e-mail error, red e-faced?

The strange thing is I bought QF flights for the "sale" price two days before the "sale". So i'm not sure what "sale" means these days.

I think the term "SALE" simply refers to a justification for a woman to buy a new pair of shoes.




With regards to the QANTAS mistake, I forgive you. But, the question I have is, will QANTAS forgive me next time I make a mistake when using their service or make a mistake when purchasing a ticket incorrectly? I hope so..