QF Premium Desk

Discussion in 'Your Questions' started by Chucksta, Aug 23, 2007.

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  1. Chucksta

    Chucksta Active Member

    Mar 19, 2006
    623
    28
    Australia
    How on earth do i get through to the QF Platinum Premium Desk?

    I have called twice... (the special 13 xx xx number) for WP and both times i asked them if it was the premium desk. Both times they said no, this is QF reservations..

    My calls were during business hours and I pressed '1' when i got the recording.

    Chucksta
     

  2. Commuter

    Commuter Active Member

    Jun 14, 2006
    793
    3
    I found that my calls to that number have been going to a 'normal' person lately too. Premium Desk operator always declared themselves as premium desk, so I knew when it was one (and it was mainly when I called out of hours that I got through to non-premium desk), but I haven't come across one of those for the last couple of weeks.
     
  3. Shano

    Shano Established Member

    Aug 17, 2006
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    I have also had this issue when trying to submit a request for an exit row seat on an international flight. On two occassions I was told that this was not possible. I then realised that this was because I wasn 't actually talking to the premium desk
     
  4. Chucksta

    Chucksta Active Member

    Mar 19, 2006
    623
    28
    Australia
    So how do I get through to the premium desk??
     
  5. Dave Noble

    Dave Noble Senior Member

    Oct 10, 2005
    6,419
    8
    Should be able to just phone 131211 , enter your membership number and then select 1 for domestic or 2 for international. If the Premium Desk is busy it will divert to the regular reservations but at a high queue priority

    Dave
     
  6. v8Statesman

    v8Statesman Established Member

    When ever I call (0396585302) and plug in my FF number, I get the premium desk. This includes my quick call today.
     
  7. QF WP

    Moderator

    Jun 20, 2002
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    If all Premium Desk CSA's are busy (from their office in Camberwell, Vic); then call overflow is firstly re-routed to the QF Reservations office in your state, or if there are queues there, then onto an office where there are no queues (or shortest).

    It is QF's desire to answer Plat members queries as fast as possible - if that means by a non-Plat Desk person, then so be it.

    If you are getting no satisfaction from your connected call to QF Res, then all you can do is try and call back when there are no queues for the Plat Desk. There's no easy answer for that queation (other than after midnight and before 5am).
     
  8. serfty

    Moderator

    Nov 16, 2004
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    Another 'rule of thumb' is to try to call Mon-Fri between 9:30am and 16:30pm.
     
  9. DTM1

    DTM1 Member

    Jun 27, 2006
    471
    78
    Melbourne
    I have had the same problem recently. I'm generally not fussed who answers the phone, but it is a bit annoying when they tell you that they can't help you and you know that it's something that they always take care of at the premium service centre.
     
  10. v8Statesman

    v8Statesman Established Member

    What are some examples that you have come accross?
     
  11. Shano

    Shano Established Member

    Aug 17, 2006
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    Submitting a request for an exit row on an international flight. The standard desk will tell you that all they can do is put a note in your file and the check-in agnet will se of they can assign an exit seat. The premium desk will usually confirm an exit seat within an hour of the request being submitted (sometimes this can be confirmed while you are still on the phone)
     
  12. DTM1

    DTM1 Member

    Jun 27, 2006
    471
    78
    Melbourne
    another example is changes to fares booked through corporate TA. Often when I travelling, I end up changing flights/plans at short notice. Premium are always happy to change my flights around for me.

    The normal service centre refuse to make changes unless the flight is in the next 1 - 2 hours (which is pretty pointless, as I'd already have to be at the airport in some cases) - instead, they insist that I go through the TA, which can sometimes involve 30 minutes on the phone, or worse, leaving a msg and waiting to be called back.
     
  13. Shano

    Shano Established Member

    Aug 17, 2006
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    I did not know they would do that - certainly worth remembering.
     
  14. NM

    NM
    Moderator

    Aug 27, 2004
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    Ahh, now that explains whY sometimes I have been able to have changes made and other times I have not.
     
  15. Shano

    Shano Established Member

    Aug 17, 2006
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    Just rang the 96xxxxxx number posted previously and got straight through to the premium desk :D.

    Had seat 46H confirmed for flights to and from LAX.

    They were also able to link my separate QF and AA itineraries so less chance of a mis-connection LAX-DFW.

    All I need now is that elusive op-up to J ;)
     
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