QF PER-SIN cancelled, rebooked on Jetstar? Is this acceptable?

[joda]

Don't know sorry - but I thought I saw a few of these things discussed in a more general thread such as "27th Feb Big QF Anouncement" or some such thread (probably 500+ posts by now) seemed to pop up as Off topic posts in a lot of different threads when the announcement of ceasing PER-SIN came out. I have found the internal search for posts on AFF pretty useless, if I have to find a thread that I can remember but cannot lay my hands on, I find that using google is actually better than the AFF thread search. Sorry I can't be more helpful than that.

Thanks, yes i hadn't looked at that thread for a while and there's definitely chatter about this there too!

 

[dasheighty]

Would seem to be the logical thing to ask for. Good idea to HUACA to see if you get a different answer.

dasheighty - I assume you were booked in J class but other travelling companions were origionally booked in Y? If you are really not going to accept the offered JQ or 3K option and don't want to transit DXB (for whatever reason) maybe one of the other options could be:

Try to get the CX option and change from a Singapore shopping trip to a Hong Kong shopping trip.
or another option is total cancellation, refund and booking entire journey with SQ via SIN (if not too late and expensive to do)

There may be other SIN options to get to MXP that probably dont suit you like AY (Finnair) via Helsnki or even say BA via London then backtrack to MXP.

Thanks for the replies,

I will try again later, or wait until QF contact me (as others have mentioned).

Unfortunately a companion booked all tickets in whY. I didn't think it would be in the spirit of the tour to be in J while the rest of the group were in Y.
The tickets were earlybird specials, and to cancel and rebook with SQ is more than 50% over the original ticket price if booked today. ( + not enough *A status & others in group have OW status)
The stop in SIN outbound is due to one of the party not being able to do long sectors and 5-7 hrs per sector works for them ( and gives lounge time ).
CX via HKG for shop-over was thought of but rooms in SIN booked at an excellent rate and are non-refunds.

I haven't given up yet, I will hold on to see what is offered.

 

[Danger]

In response to the thread title, my answer is a firm "No".

For those impacted I would also make sure you end up earning FF points and status credits to at least the level you would have if Qantas hadn't abandoned Perth. For example, if you were originally going PER-SIN-HKG on QF and CX and you now choose CX direct, I'd be looking for the FF points and SCs as originally booked, including any status bonus and so forth.

 

[eastwest101]

I will try again later, or wait until QF contact me (as others have mentioned).

I don't know that I would wait too long as all the acceptable options may vanish/fill up before you get called by QF.

The tickets were earlybird specials, and to cancel and rebook with SQ is more than 50% over the original ticket price if booked today. ( + not enough *A status & others in group have OW status)

Yep - I would expect the SQ prices to be more than the earlybird origional QF flights, thats a real bummer for you but great news for SQ yield managers! If your other companions live in Perth and have OW status and are locked into the OW universe then they may want to consider moving out of Perth or changing airline alliances in the future as Perth is about to become a OW black hole except for CX.

...CX via HKG for shop-over was thought of but rooms in SIN booked at an excellent rate and are non-refunds.

I haven't given up yet, I will hold on to see what is offered.

I am guessing travel insurance won't work for the pre-booked non-refundable SIN hotel rooms? It was an involuntary flight change but really depends on the particular travel insurance I guess.

Are the PER-SIN-DXB-MXP return all on one PNR (booking)?

If you are locked into SIN purely on the basis of the hotel stay, then maybe you might have to accept the JQ/3K option but try to get front row or exit row seats on the JQ/3K A320 flight? If so - ensure you get your original QF baggage allowances honoured by JQ/3K, and as others have said your origional routing credit ORC for QFF points and status credits, its highly possible that JQ/3K will "forget" to honour those as well. If separate PNR's just be aware of what could happen if the JQ PER-SIN is running late and you miss your EK flight to DXB and MXP - I could potentially see JQ/3K giving you the "too bad, so sad" treatment in SIN if that did happen.

 

[Pozza]

What's the name of the thread? I'll have a read!

The other thread most relevant is http://www.australianfrequentflyer....gram/qantas-changing-but-what-will-58292.html, which I have to admit to being one to to take it off topic.

We are in the same boat for end of July, I have emailed customer care to see if there is an option to change the destination to HKG on CX rather than having to backtrack all the way to SIN.

Yep - I would expect the SQ prices to be more than the earlybird origional QF flights, thats a real bummer for you but great news for SQ yield managers! If your other companions live in Perth and have OW status and are locked into the OW universe then they may want to consider moving out of Perth or changing airline alliances in the future as Perth is about to become a OW black hole except for CX.

Is something going to happen to MH or QR?

 

[dasheighty]

I don't know that I would wait too long as all the acceptable options may vanish/fill up before you get called by QF.




Yep - I would expect the SQ prices to be more than the earlybird origional QF flights, thats a real bummer for you but great news for SQ yield managers! If your other companions live in Perth and have OW status and are locked into the OW universe then they may want to consider moving out of Perth or changing airline alliances in the future as Perth is about to become a OW black hole except for CX.





I am guessing travel insurance won't work for the pre-booked non-refundable SIN hotel rooms? It was an involuntary flight change but really depends on the particular travel insurance I guess.

Are the PER-SIN-DXB-MXP return all on one PNR (booking)?

If you are locked into SIN purely on the basis of the hotel stay, then maybe you might have to accept the JQ/3K option but try to get front row or exit row seats on the JQ/3K A320 flight? If so - ensure you get your original QF baggage allowances honoured by JQ/3K, and as others have said your origional routing credit ORC for QFF points and status credits, its highly possible that JQ/3K will "forget" to honour those as well. If separate PNR's just be aware of what could happen if the JQ PER-SIN is running late and you miss your EK flight to DXB and MXP - I could potentially see JQ/3K giving you the "too bad, so sad" treatment in SIN if that did happen.

Thanks for your comments.


I'm going to call shortly and see what comes of it.

The future is looking grimmer for the West Oz OW flyers, mind you there is an alternate to CX with MH or QR. Status match perhaps JB???

Looked at travel insurance, very doubtful as there are options available to get to the hotel.

All on one PNR, have learnt that lesson long time ago with a very close call in LHR.

Was told the SCs & points along with baggage allowances & OW benefits will apply as it is a "QF flight" but will ask for in writing if no other option than QF/3K.

 

[Comoman]

Both CX and SQ business fares are creeping up ex-Perth. They must be very happy indeed!!

 

[vitagen]

Why wouldn't they be? I would be if the flag carrier didn't service the destination anymore.

QF would be grinning if say CX or SQ withdrew.

 

[dasheighty]

Update to last post:

Not long finished with CSR Rowena in Brisbane, all sorted. Over in less than 20 minutes including checking all options and new itinerary on manage my booking.
All pax now re-routed on MH via KUL to SIN.
Isn't it wonderful how a change of CSR and a day makes.

Kudos to Rowena, very helpful and knew all the options.

Thanks also to AFFers for their advice and comments.

-80

 

[vitagen]

Did they allow date change?

 

[STKhoo]

Qf77/78 -> qf315/316

Edit: didn't realise there was a thread already, please close.

So I've been watching my bookings like a hawk since the Tragic Thursday of 27/2, when QF77/78 was announced to be cut from May. I've had two forward bookings of QF77/78 return for the year after May, and was watching when they would switch me over to 'Qantas Lite' (i.e. probably what the Qantas BOD thinks of Jetstar).

QF 77 becomes QF315 (a.k.a 3K131) with a time change of 30 mins or so, and the reverse QF78 becomes QF316 (a.k.a. 3K132), which have been flying side by side QF77/78 for the past year or so.

Flight details on QF315/316 says Meal: Available for Purchase, Fare being Class O. Reading around the forums, it appears that Class O does not accrue SCs and QFFPs?

If this is true, then I would have paid for 2x return tickets on a FSC, but in turn receiving LCC service.

Differences would be, off the top of my head:

1. No IFE, the Rockwell Collins systems on the A333 wasn't flash, but it would be a godsend compared to none, since these are day flights.
2. No meals provided, again, wasn't flash food, but better than nothing.
3. No status credits or frequent flyer points on O fare. Being a SG means I stand to lose circa 17,000 points for those 2 return trips.
4. No choice of seats, being only offered aisle or window.
5. Obviously no upgrade available to business class.

You would have thought that Qantas being a FSC would mean they would rebook you on another FSC. It would be unthinkable for SQ, for example, to book their passengers on TZ or god forbid, TR.

Anyone else affected this way as well? Just ranting I suppose, but I find this a somewhat ridiculous move from Qantas.

 

[Jos888]

Re: 27th February Big Qantas announcement

Are SQ part of OW now?

that would be nice

 

[amaroo]

Re: 27th February Big Qantas announcement

Are SQ part of OW now?

Seems like a perfect opportunity to get their small little play thing to join *A. That would be a massive game changer IMHO.

 

[JessicaTam]

Re: 27th February Big Qantas announcement

Seems like a perfect opportunity to get their small little play thing to join *A. That would be a massive game changer IMHO.

I keep thinking that surely it is only a matter of time.

 

[cmon0005]

Re: Qf77/78 -> qf315/316

I wouldn't accept this if I were you, either push for an MH flight or CX flight, or if they refuse then request a full refund and go book MH/SQ /CX yourself. The biggest punishment that qf can get is by everybody not accepting the 3k option.
Pretty good for qf at the moment you paid for a new car but got a 10yo used car for the same price!! Let us know how you go

 

[madrooster]

Re: Qf77/78 -> qf315/316

The commercial policy for the cancellation of QF77/78 allows you to rebook on MH or CX:

• Travel to/from Perth via Sydney/Brisbane/Melbourne gateway on alternative Qantas service with 'QF' flight number operated by Qantas.
• Travel to alternate Qantas codeshare service with 'QF' flight number operated by Jetstar Asia between Perth and Singapore.
• Travel to alternate Jetstar Asia '3K' flight number operated by Jetstar Asia or Jetstar flight with 'JQ' flight number operated by Jetstar between Perth and Singapore v.v.
• Travel to/from Perth on Malaysia Airlines with ‘MH’ flight number operated by oneworld partner Malaysia Airlines via Kuala Lumpur or Cathay Pacific service with ’CX’ flight number operated by oneworld partner Cathay Pacific via Hong Kong.

 

[BigKahunaBurger]

Was flying PER-YYZ on a J reward.
Originally connecting through SIN and then HKG on to CX828.
Was moved to QF315 (that's what it was showing as in My Bookings- but it was a 3K flight).
Called up to discuss options - preference would have been CX170 direct to HKG but no availability.
Would have been tight but I fancied MH124 and then MH609 (though adding another leg, departure time from PER was 4pm not 8am or 9am). However, no availability on MH609.

So, they have now given me routing via SYD (QF574, QF11 and AA1516). Actually gets me in to YYZ a day earlier, and only departing PER 4 hours earlier than the original QF77 flight.

Disappointed I won't get to try CX J. But I imagine QF A380 J will be good. Just a little concerned about being stuck in an AA 737 for 4.5 hours, even if it is 'First'. Anybody any views on what that will be like?

 

[Danger]

Re: Qf77/78 -> qf315/316

Perhaps we can merge these threads on the same topic.

 

[dajop]

Just a little concerned about being stuck in an AA 737 for 4.5 hours, even if it is 'First'. Anybody any views on what that will be like?

Better than being stuck on 3K in economy for 5 hours!!

 

[cherylleeperth]

May I ask what date your flight to Singapore was? Did you call CSR or did they call you?
Getting worried as we are booked to fly home from Sin-Per 6Jan, nothing has changed on manage my booking as yet, and prices and options are getting harder to find.