QF PER-SIN cancelled, rebooked on Jetstar? Is this acceptable?

[vitagen]

Has anyone got their cancelled per-sin flight changed to jq receive any compensation?

Also has anyone had any luck on changing to MH/CX as per their commercial policy?

Ideally would be great if they let us switch to SQ.

 

[bobe]

Re: 27th February Big Qantas announcement

Has anyone got their cancelled per-sin flight changed to jq receive any compensation?

Also has anyone had any luck on changing to MH/CX as per their commercial policy?

Ideally would be great if they let us switch to SQ.

They changed mine yesterday, I kept the original one for July 9 but my return on the 30th is J* they offered me MH but I am on the way back coughet so would have had to overnight in KL, I pressed them about our one world status lounge access as the QF lounge won't be open when we get into SIN the agent asked what lounge we usually use and I told her Emarates, anyway she said she would make phone calls and emails etc and get back to me next week, she said she couldn't see it being a problem, ( fingers x)

 

[Robbi]

Re: 27th February Big Qantas announcement

Has anyone got their cancelled per-sin flight changed to jq receive any compensation?

Also has anyone had any luck on changing to MH/CX as per their commercial policy?

Ideally would be great if they let us switch to SQ.

Are SQ part of OW now?

 

[wandering_fred]

Re: 27th February Big Qantas announcement

Has anyone got their cancelled per-sin flight changed to jq receive any compensation?
Also has anyone had any luck on changing to MH/CX as per their commercial policy?
Ideally would be great if they let us switch to SQ.

My PER-SIN was switched to PER-MEL-SIN with no objections (almost eager to do so). Might have had something to do with switching my FF# from AA to QF. :shock:

Happy wandering

Fred

 

[vitagen]

Re: 27th February Big Qantas announcement

Are SQ part of OW now?

No, that would be the best option of direct full service to full service.

MH are happy to put people on EK in the event of cancellations.

As my ticket is issued through .br can I go and call up qf direct?

 

[Ansett]

Re: 27th February Big Qantas announcement

No, that would be the best option of direct full service to full service.

MH are happy to put people on EK in the event of cancellations.

As my ticket is issued through .br can I go and call up qf direct?

Yes you can as it is an involuntary change and QF can handle that

 

[anthonysimilion]

Hi everyone, a family member was booked on QF 77/78 in late July. The route was recently axed by Qantas, so we were expecting something to change - change just came through today and she was put onto Jetstar Asia for PER-SIN-PER.

Is this normal procedure? I don't think Jetstar Asia is equivalent to 'full-service' Qantas! Has anyone been in a similar situation where their route/flight was cancelled and they were put onto a budget carrier? Would be interested in your experiences (or comments!)

 

[TomVexille]

That's QF cheapest option and they are hoping that most will just accept it. If she doesn't want Jetstar, don't accept the change. Take the issue to QF and get a flight that suits her.

 

[joda]

Hi everyone, a family member was booked on QF 77/78 in late July. The route was recently axed by Qantas, so we were expecting something to change - change just came through today and she was put onto Jetstar Asia for PER-SIN-PER.

Is this normal procedure? I don't think Jetstar Asia is equivalent to 'full-service' Qantas! Has anyone been in a similar situation where their route/flight was cancelled and they were put onto a budget carrier? Would be interested in your experiences (or comments!)

Yes, It has happened to me too and I agree - definitely not equivalent IMO. I'm trying to phone Qantas now. I will let you know what I find out!

 

[moa999]

Depends,
The alternative will be a longer flight via SYD I suspect.

If in Y on a 8hr flight there is not significant difference between JQ and QF, so long as luggage allowance carriers across and you get meals.
J is a very different matter.

 

[markis10]

Depends,
The alternative will be a longer flight via SYD I suspect.

The alternative can be a MH or CX service ex PER

[TABLE="width: 100%"]
[TR="class: hlight"]
[TD="width: 85%"]Commercial Policy - Withdrawal of Qantas Services Between Perth and Singapore - updated 09:00am 13 March 2014[/TD]
[TD="width: 15%, align: right"]13 March 2014[/TD]
[/TR]
[TR]
[TD="colspan: 2"]Effective 12 May 2014, Qantas International will withdraw from Perth-Singapore (PER-SIN vv) route with the cancellation of QF77 Perth to Singapore and QF78 Singapore to Perth services. Supplementary services will continue to operate during the peak holiday season between 03 July 2014 to 21 July 2014.

Customers’ bookings will progressively be updated to reflect the cancellation of these services and be confirmed with an alternate routing. The following options are also available to affected Qantas customers holding a valid ticket issued on/before 27 February 2014 for travel on/after 12 May 2014, excluding 03July 2014 to 21July 2014

For customers holding a Qantas (081) issued ticket:

Passengers may, without fee:

Reroute/Rebook

• Travel to/from Perth via Sydney/Brisbane/Melbourne gateway on alternative Qantas service with 'QF' flight number operated by Qantas.
• Travel to alternate Qantas codeshare service with 'QF' flight number operated by Jetstar Asia between Perth and Singapore.
• Travel to alternate Jetstar Asia '3K' flight number operated by Jetstar Asia or Jetstar flight with 'JQ' flight number operated by Jetstar between Perth and Singapore v.v.
• Travel to/from Perth on Malaysia Airlines with ‘MH’ flight number operated by oneworld partner Malaysia Airlines via Kuala Lumpur or Cathay Pacific service with ’CX’ flight number operated by oneworld partner Cathay Pacific via Hong Kong.

Passengers beyond destination Singapore affected by the cancellation of QF77/78 may, without fee:

Reroute/Rebook

• Travel via Sydney/Brisbane/Melbourne gateway on alternative Qantas service with 'QF' flight number operated by Qantas.
• Travel to/from Asia/India and South Asian Subcontinent on to alternate Malaysia Airlines or Cathay Pacific service with ‘MH’ or ‘CX’ flight number operated by oneworld partners Malaysia Airlines and Cathay Pacific.
• Travel to/from United Kingdom/Europe/Middle East/India and South Asian Subcontinent on to alternate Qantas codeshare service with ‘QF’ flight number operated by Emirates. Emirates flight with ‘EK’ flight number operated by Emirates may be used between Dubai and Europe/Middle East/India and South Asian Subcontinent where there is no Qantas codeshare service with ‘QF’ flight number operated by Emirates

All passengers affected by these changes may, without fee:

Change Destinations
The value of the existing ticket can be used towards the purchase of a new ticket. If the new fare is more expensive than the existing ticketed fare, the fare difference is payable by the passenger. Applicable surcharges, fees and taxes may apply.

Retain the value of the ticket in credit
Retain the value of the ticket in credit for future travel within 12 months from the original ticketed date of departure. If the new fare is more expensive than the existing ticketed fare, the fare difference is payable by the passenger. Applicable ticket surcharges, fees and taxes may apply.

Refunds

1. For customers who have commenced their journey a full refund of the affected sector(s) will be available
2. For customers who have not commenced their journey a full refund will be available

Conditions:

• All changes must be made prior to the original ticketed departure.
• New travel dates must be within ticket validity.
• Re-booking
  • Qantas (QF), Cathay Pacific (CX), Malaysia Airlines (MH):
    If the same booking class is not available, the lowest booking class within the same cabin may be booked (e.g. within Business or Economy cabin).
  • Qantas codeshare services with 'QF' flight number operated by Emirates, Jetstar Asia and Jetstar: is subject to available inventory in the booking class originally ticketed.
  • Jetstar Asia with '3K' flight number operated by Jetstar Asia must be booked in I, Z or A class.
  • Emirates services with 'EK' flight number operated by Emirates must be rebooked as follows:

• Qantas will not be responsible for paying any other costs or expenses such as hotel or other ground operator fees arising due to events beyond our control, unless required by applicable laws.
• All other rules and conditions of the ticket remain unchanged.
• Customers are permitted to make changes as outlined in this policy. Any subsequent changes made after the ticket is reissued will be subject to the rules and conditions of the original ticketed fare purchased.
• Refunds requests must be submitted no later than 31 May 2014.

For customers holding a ticket issued by another carrier (non-081):

Passengers may, without fee:

Reroute/Rebook

• Travel to/from Perth via Sydney/Brisbane/Melbourne gateway on alternative Qantas service with 'QF' flight number operated by Qantas. If the same booking class is not available, the lowest booking class within the same cabin may be booked (e.g. within Business or Economy cabin).
• Travel via Sydney/Brisbane/Melbourne gateway on alternative Qantas service with 'QF' flight number operated by Qantas. If the same booking class is not available, the lowest booking class within the same cabin may be booked (e.g. within Business or Economy cabin).

Refer to the validating carrier for their policy.


For customers with unticketed bookings:

For unticketed bookings, alternate flights/routings can be rebooked subject to availability and tickets issued in accordance with fare conditions.

For customers on Frequent Flyer Award Tickets:

Passengers who are travelling on Qantas & Jetstar Any Seat Award tickets are entitled to the same options and conditions as listed above.

Passengers who are travelling on Qantas & Partner Classic Award tickets are entitled to the same options and conditions as listed above provided any travel rebooked or rerouted is made on an eligible Qantas Frequent Flyer Partner Airline and any travel booked on a partner airline is subject to award seat availability. Classic Award tickets cannot be retained in credit.

Trade Information


Ticket Reissue:

All Qantas flight changes need to be actioned (re-issued or revalidated) prior to travel, regardless of which airline the ticket is validated to.

For tickets that include ‘EK’ or ‘QF’ flight numbers operated by Emirates, the ticket must be reissued. Revalidation is not permitted.

Re-route/Re-book travel

• The agent can reissue the ticket in-house if validated to Qantas (081)
• Ticket to be reissued with no additional collection or refund.
• Additional fare, ticket taxes and change fees associated to the ticket do not apply
• All details of the original ticket to be shown on the new ticket including fare basis and fare calculation
• Authority number '542441' must be entered into the tour code box
• For Nett, APOSD and Private fares tickets, move the existing data from the tour code box to the endorsement box
• Net remit tickets will not require the NR indicator.
• For tickets validated to another carrier, please contact the Qantas Industry Centre for ticketing.

Change Destinations/Ticket in credit

• The Agent can reissue the ticket in-house if validated to Qantas (081)
• Additional fare and ticket taxes may apply subject to assessment of the new journey
• If the new fare is more expensive than the existing ticketed fare, the fare difference is payable by the passenger. Applicable ticket taxes apply.
• Authority number '542441' must be entered into the tour code box to waive the fee for voluntary changes

Refunds

• Any refund fees will be waived for tickets issued on/before 27 February 2014 for travel between Perth and Singapore and vice versa destination beyond Singapore affected by the cancellation of QF77/78 for travel on/after 12 May 2014, excluding 03 July 2014 to 21 July 2014.
• This excludes fees imposed by suppliers or third parties.
• To request a refund, return the ticket to the original point of purchase.
• Travel Agents can submit a Refund Application via BSP Link with reference to authority number ‘542441’ to waive any refund fees, no later than 31 May 2014.

[/TD]
[/TR]
[/TABLE]

 

[joda]

Ok - just got through.... apparently they have a "call out" team who will be calling all affected passengers. Going through the process in sequential order of nearest travel dates (makes sense there!). For me, that means I will be waiting a while as we aren't booked until later in the year. I asked a couple of times if I could have the number of the call out team, but no luck there, the CSR's either don't have it or unable to give it out....have to curb my impatience and wait my turn .

Also asked the CSR "Tina" and she reassured me multiple times that I would be called directly and they would not be contacting the travel agent, but they would definately call me. I look forward to hearing how others resolve the downgrade of service!

 

[eastwest101]

... I look forward to hearing how others resolve the downgrade of service!

There is already a sub-thread (or maybe off-topic discussion in another thread!) that seems to along the lines of people that want QF SCs may be taking the QF flight no re-route options via the east coast (bit of a time diversion), people that want don't want to go via SYD/MEL/BNE but want a real airline are electing to be rerouted MH (via KL) or CX (via HKG), and those whom don't know better or like being jammed into an A320 for 5-6hours or want the direct flight due to time constraints and other convenience factors are taking the offered JQ or 3K option. I assume the EK reroute option is only available for bookings that went further afield than SIN?

I t would be interesting to hear from other people about what is, and isn't offered and compare to the options in markis10 's post

 

[vitagen]

Just called QF and they have said the same thing, someone will call me later as they are completing this in batches.

 

[dasheighty]

Hello all,
Been lurking here for quite a while and finally decided to stick my head above the radar (pun intended) and post my first comment. So please be gentle if I get things wrong.

Flights are booked and ticketed for early August 2014 on QF77/78 to connect with an EK codeshare to MXP.
The routing via SIN was to avoid the long EK flight (travelling companion making bookings in whY) and to reduce the transit time in Sand Central Station, with a shop-over in SIN on the return (not to mention the additional SC’s).

I have not yet been formally advised by QF by email, but I called last night and was advised that the QF codeshare on 3K was the option they were offering. I did mention the "Industry Release" which listed the options as shown in the markis10 post, and was told you have the QF/3K option and they would honour the 30kg baggage and WP benefits and provide a drink voucher, or if not happy with that, a refund. Those are the choices. They were not going to buy seats on other carriers when they have the option of their own seats on 3K/JQ.
I have at this stage declined to accept the changes as neither of us are keen on a 5 hour onestar flight or a 14+ hour stage to SIN via SYD/MEL/BNE.

I will call again & hopefully find a CSR who will be more accommodating with the change to MH.

-80

 

[vitagen]

Why wouldn't they place you Per-Dxb-Mxp

 

[dasheighty]

CSR didn't want to entertain anything other than the QF codeshare or a refund. Probably had a long day answering to unhappy QF77/78 pax.
They probably hadn't have time to get their act together yet.

-80

 

[eastwest101]

Why wouldn't they place you Per-Dxb-Mxp

Would seem to be the logical thing to ask for. Good idea to HUACA to see if you get a different answer.

dasheighty - I assume you were booked in J class but other travelling companions were origionally booked in Y? If you are really not going to accept the offered JQ or 3K option and don't want to transit DXB (for whatever reason) maybe one of the other options could be:

Try to get the CX option and change from a Singapore shopping trip to a Hong Kong shopping trip.
or another option is total cancellation, refund and booking entire journey with SQ via SIN (if not too late and expensive to do)

There may be other SIN options to get to MXP that probably dont suit you like AY (Finnair) via Helsnki or even say BA via London then backtrack to MXP.

 

[joda]

There is already a sub-thread (or maybe off-topic discussion in another thread!)

What's the name of the thread? I'll have a read!

 

[eastwest101]

There is already a sub-thread (or maybe off-topic discussion in another thread!)

What's the name of the thread? I'll have a read!

Don't know sorry - but I thought I saw a few of these things discussed in a more general thread such as "27th Feb Big QF Anouncement" or some such thread (probably 500+ posts by now) seemed to pop up as Off topic posts in a lot of different threads when the announcement of ceasing PER-SIN came out. I have found the internal search for posts on AFF pretty useless, if I have to find a thread that I can remember but cannot lay my hands on, I find that using google is actually better than the AFF thread search. Sorry I can't be more helpful than that.