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QF Customer Care

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bobe

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Jan 14, 2010
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657
Beginning to think QF customer care "SUCKS" 6 weeks ago I sent in a grievance , by return I received a automated reply with ref No , also saying someone will be in touch with in 2 weeks, 2weeks ago I sent in the the same letter, and again the same response , still heard nothing, what do you do now ring them or call "ALAN"
 

THE TRIMMER

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May 12, 2007
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Beginning to think QF customer care "SUCKS" 6 weeks ago I sent in a grievance , by return I received a automated reply with ref No , also saying someone will be in touch with in 2 weeks, 2weeks ago I sent in the the same letter, and again the same response , still heard nothing, what do you do now ring them or call "ALAN"
Same happened to me,It should be called customer don,t care
 

leadman

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Apr 11, 2012
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Same here! Still waiting since March 20th, promising a 14 day turnaround. I wonder if it is not a typo and they meant "140" day turnaround?
 
D

Deleted member 29185

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Same here! Still waiting since March 20th, promising a 14 day turnaround. I wonder if it is not a typo and they meant "140" day turnaround?
Maybe it's not a typo.......just an outright lie perhaps?
 

Pleb Status

Established Member
Joined
Feb 19, 2011
Messages
3,141
I had to wait seven months once (only a lowly WP at the time), which included two follow up emails in between.
 

JohnK

Veteran Member
Joined
Mar 22, 2005
Messages
43,719
I guess with recent staff cuts they are struggling to cope with the demand.

I received a call yesterday regarding my flight the other day asking if everything was OK. Thought it was a nice gesture.
 

AustraliaPoochie

Established Member
Joined
Feb 9, 2014
Messages
4,322
I wrote to QF Customer Care Manager/Ms Grant's name on envelope, about my displeasure that all the 330 seems to have disappeared from my flight bookings, replaced with a 737. Wrote last week, got the phone call today.
I guess in the end, once decision has been made to do something, its hard to change it back, to renege on the decision, or to change it back.
Ie, we all didn't liked the Jul 14 "enchancements", QF could have seen the flames, and gone back, ie, reversing the changes, but no, the Jul 14 changes are here to stay.
I don't think I would/will get my dream of going to get my dom 330 again on those flights, I have got, coming up next year, that were replaced with a 737, SYD - BNE.
Since the 767s would be gone by Dec 14, I can only find one flight a day SYD - BNE on a 330, there were many 767s when I had a look see ages ago, if they had 3 (330) flights on a 330 and I would be happy to nab even just 1 flight on it.
If QF Customer Care cared, they would change things back, but, do they really care?
You cant get angry with one person from QF on the phone, speaking to them, you cant shout or scream at that one person, but the whole faceless group, I would love to shout at them, aye, the whole QF organisation.
 

Aussie_flyer

Established Member
Joined
Apr 26, 2009
Messages
4,511
That's a fairly ridiculous complaint. To insist they fly you on a particular kind of aircraft on a 60 minute flight?
 

mannej

Senior Member
Joined
Mar 16, 2009
Messages
9,831
I don't think I would/will get my dream of going to get my dom 330 again on those flights, I have got, coming up next year, that were replaced with a 737, SYD - BNE.
Since the 767s would be gone by Dec 14, I can only find one flight a day SYD - BNE on a 330, there were many 767s when I had a look see ages ago, if they had 3 (330) flights on a 330 and I would be happy to nab even just 1 flight on it.
If QF Customer Care cared, they would change things back, but, do they really care?
You cant get angry with one person from QF on the phone, speaking to them, you cant shout or scream at that one person, but the whole faceless group, I would love to shout at them, aye, the whole QF organisation.
If you want to fly on an A330 domestically, why not fly to PER?

QF (and VA for that matter) are using the 737's where it makes the most sense.
 

OATEK

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Apr 12, 2013
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Beginning to think QF customer care "SUCKS" 6 weeks ago I sent in a grievance , by return I received a automated reply with ref No , also saying someone will be in touch with in 2 weeks, 2weeks ago I sent in the the same letter, and again the same response , still heard nothing, what do you do now ring them or call "ALAN"
Reminds me of the time I wrote to an airline about long delays and aircraft changes that nearly had our family of 7 having to stay a night in MCY. Were booked on mid-afternoon flight and just managed to get out on later flight in time to beat the curfew into Sydney. Wrote several letters, none of which got a reply. Looking back it is obvious that there was so much happening they just didn't have time to worry about customers.

This was early 2000s and the airline was Ansett.
 

JohnK

Veteran Member
Joined
Mar 22, 2005
Messages
43,719
That's a fairly ridiculous complaint. To insist they fly you on a particular kind of aircraft on a 60 minute flight?
Is there a difference between a 1 hour flight or 4 hour flight? To some people a 1 hour flight is just as important.

I used my had earned AA points to book a QF A330 flight BNE-SYD in business at 5:00am. It has been subbed to a 737. I no longer wish to travel at 5:00 am on a 737. A later flight would be more suitable. Qantas agrees but need to convince AA to change award ticket when I get a chance.
 

AustraliaPoochie

Established Member
Joined
Feb 9, 2014
Messages
4,322
Yes, I am doing the PER to SYD run, A330 hopefully they will keep that one for me, in Dec this year, dep PER mid afternoon, and will reach SYD in the dark.
As I mentioned to the QF guy that rang me back, the reason why I want the A330 to fly SYD to BNE, is just so that I could see the bay, sitting on side H/J.
Have done VAd ADL to BNE, and so have sat on side A already seen the land from that side.
But its a gone case, seeing that QF would not bring me back my dream.
I will look into fly BNE to AKL or AKL to BNE on EK, one day soon, will be booking it under QF flight number of course, and one way in J no less, or F.
 

AustraliaPoochie

Established Member
Joined
Feb 9, 2014
Messages
4,322
You lot should know by now, I am a narrow minded wierdo!
I want, I want, I want, stamping my paw at the ground. Yelping my head off!
Hey, some people love their passport stamps, and I won't say thats bad/mad... worst for them, is that Aust does not stamp Aust passports on entry or exit anymore, you have to ask, and if they are amendable, they will do it.
They have to stamp orange d card BP, but I won't make a fuss if I can use Smartgate these days.
 
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