Hello fellow Frequent Flyers
I’ve been reading the posts on this website for some time, but this is the first time I’ve actually put something up myself. I apologise in advance that it is a gripe about Qantas.
I was wondering if any other people have had trouble with the in-flight entertainment system on Qantas’ A330 aircraft and their experiences with Qantas Customer Care when it has been brought to their attention.
I regularly fly the Sydney – Tokyo route in Business Class and for the last three flights (most recent was yesterday) the system did not work for my seat. On the other two occasions the system was down for the whole aircraft, but yesterday it was just my seat and because the flight was full there was no seat I could move to.
To his credit the Customer Service Manager did all he could, but it was a technical issue that was beyond his understanding of the system.
When I called Qantas Customer Care the representative was apologetic but did not seem to understand my annoyance and frustration that when I am paying several thousand dollars each trip I expect things to work and to get the service I pay for.
I understand that at times systems break, but this is the third time in a row and highlights there is something seriously wrong with their maintenance.
The QCC representative informed that she would look into my complaint and would organise some form of compensation, but she did not know what this would be.
After these experiences (and others including lost luggage) I’ve started to seriously consider flying another airline, but Qantas’ direct flight from Sydney at 2140 is the most convenient and I don’t really have an additional few hours to fly via an Asian hub.
Anyway, I’m sorry if all that is a little lengthy. Has anyone else had similar problems and has Qantas assisted them or compensated them in any way?
I’ve been reading the posts on this website for some time, but this is the first time I’ve actually put something up myself. I apologise in advance that it is a gripe about Qantas.
I was wondering if any other people have had trouble with the in-flight entertainment system on Qantas’ A330 aircraft and their experiences with Qantas Customer Care when it has been brought to their attention.
I regularly fly the Sydney – Tokyo route in Business Class and for the last three flights (most recent was yesterday) the system did not work for my seat. On the other two occasions the system was down for the whole aircraft, but yesterday it was just my seat and because the flight was full there was no seat I could move to.
To his credit the Customer Service Manager did all he could, but it was a technical issue that was beyond his understanding of the system.
When I called Qantas Customer Care the representative was apologetic but did not seem to understand my annoyance and frustration that when I am paying several thousand dollars each trip I expect things to work and to get the service I pay for.
I understand that at times systems break, but this is the third time in a row and highlights there is something seriously wrong with their maintenance.
The QCC representative informed that she would look into my complaint and would organise some form of compensation, but she did not know what this would be.
After these experiences (and others including lost luggage) I’ve started to seriously consider flying another airline, but Qantas’ direct flight from Sydney at 2140 is the most convenient and I don’t really have an additional few hours to fly via an Asian hub.
Anyway, I’m sorry if all that is a little lengthy. Has anyone else had similar problems and has Qantas assisted them or compensated them in any way?