Dropped them a message via their app at 8:30pm and received a reply at 10:45pm
I’ve found their online request team pretty efficient and have used it a number of times
Dear Mr. Jase05
Thank you for writing to Privilege Club.
Regarding your tier extension request, our current tier protection campaign only honors the tiers until the end of the current year, 31-Dec-2021.
At present, we still do not have an update concerning any further upcoming tier extension. However, we are monitoring the ongoing situation and how it may affect our passengers closely. Should there be any further extensions, we will notify you accordingly on your registered email address.
Do let us know if we can assist you further.
We appreciate your understanding and cooperation.
Sincerely,
Hind Sidahmed
Privilege Club Team