Qantas wine poor shipping quality

[clifford]

Our six Croser bottles arrived this morning, brought into the building lobby, and upon opening, packed properly. I feel we have been lucky.

Not in my experience. Never had a problem with damaged goods.

OTOH, I've had the wine delivered to a completely different address. Luckily it was an an aquaintance of mine (!) who lived at the same house number, but a street down from me. Otherwise I'd be filing a no show complaint, and who knows where that might've ended up..

 

[MajuraAscent]

Qantas wine has gone down majorly downhill since the change to Aramex. I had ordered two dozens over a week ago and only now finally got them- it used to take two to three days in the past with AusPost. And my box came shredded (the bottles inside were undamaged which was a surprise) and to top it all off, that Aramex driver I always get has a real issue with personal hygiene. Gosh, he stinks whenever I have to come close to sign for my orders! View attachment 482095

Are they only using Aramex for some parts of Australia? All the Wine I've purchased from them has been shipped with Australia Post.

 

[kerfuffle]

Are they only using Aramex for some parts of Australia? All the Wine I've purchased from them has been shipped with Australia Post.

I'm in Sydney and all my wine deliveries have come via Aramex

 

[MajuraAscent]

I'm in Sydney and all my wine deliveries have come via Aramex

Strange, all of my deliveries in Sydney were always shipped with Australia Post. I'm not sure why they are shipping yours with Aramex then and not with Australia Post.

 

[kerfuffle]

Strange, all of my deliveries in Sydney were always shipped with Australia Post. I'm not sure why they are shipping yours with Aramex then and not with Australia Post.

Dunno. If it makes any difference, I'm about 30km out of the city centre

 

[Assassin]

Placed two separate orders with Qantas Wine on Saturday - separate orders for a points only one and a cash one so the PC+ voucher offset cash not points. Both orders arrived at 9am this morning. Fastest delivery I can recall from any wine supplier.

 

[HMcM]

I'm in Melbourne and have a delivery with Aramex at the moment. The absolute worst shipping company in Australia. Was at work so no delivery made now I will have to trapse multiple suburbs over to be able to collect it from one of the 2 collection points in all of Melbourne (going past multiple closer bottle shops that I could have gotten it from closer).

If this had not been for getting a green leaf and I didn't have a PC discount code I would never order from them normally.

 

[Assassin]

I'm in Melbourne and have a delivery with Aramex at the moment. The absolute worst shipping company in Australia. Was at work so no delivery made now I will have to trapse multiple suburbs over to be able to collect it from one of the 2 collection points in all of Melbourne (going past multiple closer bottle shops that I could have gotten it from closer).

If this had not been for getting a green leaf and I didn't have a PC discount code I would never order from them normally.

I had a delivery from Aramex last week (not Qantas) - luckily was home when it arrived.

 

[Rich]

I had a delivery from Aramex last week (not Qantas) - luckily was home when it arrived.

OMG I think I dealt with them about 20 years ago, though under a different name. I used to buy wine through Grays Online and they decided to switch from Aus Post to these guys. I had to go to Port Melbourne to collect my package and drove around forever, with zero signage offered by the company to help find them. Never bought from Grays again.

 

[Assassin]

OMG I think I dealt with them about 20 years ago, though under a different name. I used to buy wine through Grays Online and they decided to switch from Aus Post to these guys. I had to go to Port Melbourne to collect my package and drove around forever, with zero signage offered by the company to help find them. Never bought from Grays again.

Aramex bought a couple of local Australian courier companies as part of some kind of global expansion something like 10-15 years ago. I think they’re based in Dubai or thereabouts.

My experience with them has generally been ok but I don’t think I’ve ever had the misfortune to not be home when they came. Maybe once they left some wine at my gate but I got home within a few minutes of that.