Aus post dont provide tracking details in transit, only pickup and delivery depot info, once it hits that depot you get a lot if info.
Yeah, sorry, that's what I meant. Carton 2 of 2 on same con note/AP article ID 'tracked' to delivery depot, with intermediate history, but not actually there! And like I mentioned, really irritating thing is that they tell you to naff off when you try to get them to find the missing one, saying that's 'private'. Another line: "Sender is a AP client, and they will have insurance." So Epiqure wears the cost of AP's losing the thing, with those costs inevitably passed onto customers.
Made a complaint to AP (actual recent exchange, based on noted taken):
AP: "Thanks, we'll pass that feedback on'.
Me: "No, it wasn't feedback, it was a complaint. Please register it as such."
AP: "Yes, we've registered that feeback."
Me: "Its not feedback, its a complaint. Shouldn't you give me a complaint reference number?"
AP. "Oh. Yes, its XXYYYYY. But you won't get a call back."
Me: "That's up to AP, whether they care about a customer's complaint is up to them."
AP "We can't give you a call back on this one"
Me: "AP CAN give me a call back, if they choose. Its just that they won't. That's right, isn't it?"
AP: "Well, yes. But you acknowledge that we won't call you back?
Me" " I acknowledge no such thing. I'm requesting a call back. Again, whether AP follows up complaints is up to AP."
etc.
Yeah, I have major issues with AP :shock:
