Qantas website down

Discussion in 'Qantas Frequent Flyer Program' started by chooms, May 15, 2007.

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  1. chooms

    chooms Member

    Aug 5, 2006
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    Have been trying to log onto QF Frequent Flyer account to make an award booking since about 7pm tonight and noticed that the Qantas website is down.

    Keeps trying to redirect to www.qantas.com/australia but doesnt work.

    Anyone experiencing problems?
     

  2. JohnK

    JohnK Veteran Member

    Mar 22, 2005
    40,179
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    BNE, SYD and CNX
    The QF website appears to be down and out....
     
  3. oz_mark

    oz_mark Enthusiast

    Jun 30, 2002
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    Down for the count. HTTP 404 Page not found.
     
  4. dragonman

    dragonman Active Member

    Apr 3, 2007
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    Back up at 10:15pm est
     
  5. Shano

    Shano Established Member

    Aug 17, 2006
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    Have been trying to access the flight upgrade page on the QF website but keep getting a "page not found" error. Anyone else experiencing this?

    Want to request an upgrade to J for my HKG-SYD flight on 5th June, but can't access the required page on the website :mad:.

    Can this be done over the phone???
     
  6. NM

    NM
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    Aug 27, 2004
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    Yes, it can be done over the phone. You will be asked for your FF account PIN.
     
  7. Shano

    Shano Established Member

    Aug 17, 2006
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    OK, thanks NM
     
  8. Shano

    Shano Established Member

    Aug 17, 2006
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    If I request an upgrade and then change flight numbers, i.e. QF128 to QF188, I assume that I need to make a separate upgrade request and lose whatever position I had in the queue???
     
  9. NM

    NM
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    Aug 27, 2004
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    All international upgrades are waitlisted. So you are not charged anything until the waitlist has cleared and that won't happen until less than 24 hours before departure. If your upgrade has been confirmed (either <24 hours for international or U was available for domestic) and you change, then there is a 5000 point penalty.

    You can cancel an upgrade waitlist request at any time up until it has cleared. No penalty for cancelling a waitlist request.
     
  10. serfty

    Moderator

    Nov 16, 2004
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    If an upgrade has been awarded for a flight and you cancel the upgrade or do not take the flight you forfeit all points used for the upgrade.

     
  11. Shano

    Shano Established Member

    Aug 17, 2006
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    Sorry guys, my mistake for not wording my question a little better.:oops:

    If an upgrade is requested and then I change flights before the upgrade is confirmed, I assume that I need to put in a subsequent request for the new flight (# or date) and then go to the end of the WP request queue. By this I guess that I can't just get the upgrade request transferred with the change in flight # / date.

    Thanks anyway for other points of clarification.
     
  12. NM

    NM
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    Aug 27, 2004
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    You have assumed correctly.
     
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