Qantas to launch in-depth partnership with Accor ALL

Captain Halliday

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Jun 1, 2014
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3,174
This email appeared for me overnight too and my points are gone.

Worse still, they haven't landed in my QF account.

Not happy.

EDIT: I've logged this with ALL Customer Care and have been advised they will respond via email before the end of the day.
I’m pleased to report this has been resolved.

The initial email reply essentially said “your fault, too bad.”

In my firmly worded response I explained that I linked my QF account to Accor from the QF side and that requesting a points transfer from QF’s site was not possible.

Points were recredited today and confirmed via email.

No explanation or an apology, but perhaps that’s just too much to expect these days.
 
Last edited:

craven morehead

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Would you mind sending me her details via PM. The responses so far about my missing points have been unsatisfactory.

They claim I requested the transfer to QF.

There’s two problems with their claim:

1. I linked the accounts from the QF side. You can’t request a points transfer from that side.

2. None of the allegedly transferred points have turned up in my QF account.
So I emailed Kathleen the Accor Member Relations Executive.

"Could you let me know why I am not getting the correct number of points as stated in the T&Cs for this cross-company promo as a ALL Diamond & QFF Platinum. I should be getting 3 x QFF Points per $1 AUD spent with Accor. It looks to me like I’m getting 3 points per 1 x EUR spent."

Reply:
"We have been advised that Qantas is working on this at the moment."


My points have been rectified 🏆
 

TomVexille

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Nov 12, 2013
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11,178
Well I received 1499 points for a $1394 Accor spend. So I'm not sure how they got to that number.

How long do I give QF to sort it out before I start chasing it up?
 

SYD

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Has anyone had any luck unlinking their ALL account from AF/KLM so they can sign up to the QF program?

I lodged a request to ALL back in mid Nov. They sent it to the tech dept (ie IT interns) and the sounds of crickets since.

The irony is in in the meantime, FlyingBlue extended the handful of miles I had with them until the end of this year and a couple of recent Accor stays have bolstered them to something almost useable.
 

bullerdude

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Dec 26, 2011
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Has anyone had any luck unlinking their ALL account from AF/KLM so they can sign up to the QF program?

I lodged a request to ALL back in mid Nov. They sent it to the tech dept (ie IT interns) and the sounds of crickets since.

The irony is in in the meantime, FlyingBlue extended the handful of miles I had with them until the end of this year and a couple of recent Accor stays have bolstered them to something almost useable.
I had success by escalting via Flying Blue to get the accounts unlinked instead of going via All.
 
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SYD

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I had success by escalting via Flying Blue to get the accounts unlinked instead of going via All.
Yeah, I think I saw your (someone else) comment that they’d done that. I did look everywhere over on FlyingBlue a few weeks ago to see if there was a way to unlink but nothing leapt out at me.

Might just have to contact them also.
 

Jacques Vert

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Has anyone had any luck unlinking their ALL account from AF/KLM so they can sign up to the QF program?
I contacted Customer Care via this link:

and received the following a week or two later:
Dear Mr. JV,

Thank you for contacting ALL - Accor Live Limitless Customer care.

First, I would like to sincerely apologize for the delayed response. Due to the current situation and the high number of requests received recently, there may be delays in processing them. Thank you for your kind understanding and patience.

I am coming back to you about your request to unlink your ALL account from Flying Blue.

I confirm that your ALL account and your Flying Blue account have been separated.

As of today, you can no longer benefit from the advantages associated with the offer ALL & Air France KLM « Miles+Points ».
Any transactions related to this offer presented to us will not be credited to your account and will be rejected.

You can now subscribe to a new Privileged Airline Partner offer from our website www.all.com or from the Airline Partner website.

Link your ALL - Accor Live Limitless account and the airline partner's account, making sure that the first and last names of the accounts are identical.

Please note that you can only change your offer once a year. Once you link your All account to an airline frequent flyer program, you need to wait 12 months to be able to link it with a new program. Unlinking your accounts will not shorten this delay nor enable you to register another offer; you will nonetheless need to wait until the end of this 12-month period.

For more information, you can consult our FAQ and the terms and conditions of our airline partners' offers on www.all.com.

I remain at your entire disposal for further assistance or information.

Kindest regards,
AMIRA
ALL - Accor Live Limitless
Customer Service
 

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