Qantas Tax Refund Classic Rewards

[jc14]

Hi,
I had a J classic reward booking MEL-BNE-CNS, however was involuntarily rerouted to the direct MEL-CNS flight. Am I eligible for a refund in taxes (understand points would be the same amount either way) as MEL-CNS was ~$81 vs MEL-BNE-CNS ~$145

 

[CorporateFlyerMEL]

I had same issue - was booked MEL-BNE-SIN-DPS and then with exit of Jetstar Asia was rerouted MEL-DPS direct - very happy, but no refund on taxes or points difference. The points I get, but I would have thought QF collecting taxes not being used, should be refunded?

 

[jc14]

I had same issue - was booked MEL-BNE-SIN-DPS and then with exit of Jetstar Asia was rerouted MEL-DPS direct - very happy, but no refund on taxes or points difference. The points I get, but I would have thought QF collecting taxes not being used, should be refunded?

That’s what I’m thinking too, someone definitely getting a free kick on taxes here.

Sent an email to Qantas asking for a refund and they obviously have no idea how the taxes component is calculated (person responding even addressed the email with a different name as to mine )

 

[MEL_Traveller]

You should, in theory, and legally, be entitled to the tax back. You paid for a product you didn’t receive.

However, if you were to claim the ORC (original routing credit) I’d probably let the taxes slide?

 

[DAC1]

It’s not really how it works.

Let’s play it out in reverse. You were booked on a cheaper routing but it gets delayed/cancelled for whatever reason. You get rerouted. New routing is longer. They don’t ask you for the extra points and taxes.

Last year I had a FCO-HEL-HKG-SYD booked as a classic reward in AY/QF J. There was a schedule change and I was given FCO-SYD on QF J. Even though that involved less points, I didn’t get the points differential back. Conversely, I think it would have resulted in an increase in fees and surcharges and I didn’t pay those either.

 

[AuSammy]

That’s what I’m thinking too, someone definitely getting a free kick on taxes here.

Sent an email to Qantas asking for a refund and they obviously have no idea how the taxes component is calculated (person responding even addressed the email with a different name as to mine )

Three choices

- if you interested in status and points. Claim ORC.

- if you only interested in $, keep pushing for tax difference refund.

- decide it's all too hard fighting for the difference and forget it.

 

[MEL_Traveller]

It’s not really how it works.

Let’s play it out in reverse. You were booked on a cheaper routing but it gets delayed/cancelled for whatever reason. You get rerouted. New routing is longer. They don’t ask you for the extra points and taxes.

Last year I had a FCO-HEL-HKG-SYD booked as a classic reward in AY/QF J. There was a schedule change and I was given FCO-SYD on QF J. Even though that involved less points, I didn’t get the points differential back. Conversely, I think it would have resulted in an increase in fees and surcharges and I didn’t pay those either.

Understand those are your choices.

In the event of disruption or schedule changes you’ll be accommodated - at your option - on another service for no additional charge (per Finnair’s and Qantas’ contracts of carriage).

The same doesn’t necessarily hold for the reverse where there’s a loss to the passenger, as supported by 14.1 and 14.2 of the CoC: https://www.qantas.com/en-au/book/flights/conditions-of-carriage#refunds

In your particular case, it depends how the schedule change was processed and the options presented to you - was the change voluntary or involuntary for example

 

[jc14]

Understand those are your choices.

In the event of disruption or schedule changes you’ll be accommodated - at your option - on another service for no additional charge (per Finnair’s and Qantas’ contracts of carriage).

The same doesn’t necessarily hold for the reverse where there’s a loss to the passenger, as supported by 14.1 and 14.2 of the CoC: https://www.qantas.com/en-au/book/flights/conditions-of-carriage#refunds

In your particular case, it depends how the schedule change was processed and the options presented to you - was the change voluntary or involuntary for example

Involuntary - email was sent at 1:14am on day of travel and original MEL-BNE flight was departing at 7am

 

[MEL_Traveller]

Involuntary - email was sent at 1:14am on day of travel and original MEL-BNE flight was departing at 7am

I understand that for you. I was responding to DAC1 who didn’t claim a refund.

In your case jc14 I would write back stating the taxes fees and charges for your original ticket were $xx. Due to a flight disruption you were involuntarily reaccommodated on a new flight.The taxes fees and charges for that flight were $xx. Under 14.2 of the contract of carriage you would like a refund of $xx.