Qantas site a mess

[astrosly]

Motto: Yesterday's technology, tomorrow.

There's another fitting motto in IT:
Good, quick, cheap. Pick two.

 

[juddles]

There's another fitting motto in IT:
Good, quick, cheap. Pick two.

Sorry for being culturally unaware, but what is all this motto stuff?

 

[astrosly]

Sorry for being culturally unaware, but what is all this motto stuff?

In the context of this motto, it means that if you want software that
- is good and cheap then it won't be done quickly (i.e. in ten rather than two months)
- is good and quick then it won't be cheap
- is quick and cheap then it won't be good

 

[straitman]

I have a booking that I’ve been ‘trying’ to make but couldn’t as part of the site is offering it at about $A320 under the real price. Consequently you cannot actually book it.

 

[bPeteb]

I sent QF twitter a message earlier this afternoon asking when the website would be fixed as I was waiting for a flight from Thursday to land in my account. Was sent the link to claim missing points. Responded with 'too early to do that' and repeated my question. Nothing since.

 

[straitman]

I sent QF twitter a message earlier this afternoon asking when the website would be fixed as I was waiting for a flight from Thursday to land in my account. Was sent the link to claim missing points. Responded with 'too early to do that' and repeated my question. Nothing since.

Some of us don’t do twitface!

 

[Pushka]

Some of us don’t do twitface!

You know straitman, I only use twitface to complain. It seems to be the only way to get people/companies to listen.

 

[Comoman]

I sent QF twitter a message earlier this afternoon asking when the website would be fixed as I was waiting for a flight from Thursday to land in my account. Was sent the link to claim missing points. Responded with 'too early to do that' and repeated my question. Nothing since.

I'm waiting for a flight on Tuesday to hit my account. Did the retro claim and still nothing has credited yet.

It's 80 SC's so worth hassling for.

 

[bPeteb]

I'm waiting for a flight on Tuesday to hit my account. Did the retro claim and still nothing has credited yet.

It's 80 SC's so worth hassling for.

This was the response to my second message - Hi Peter, we're in the process of updating our system. While we don't have a guaranteed time frame, we aim to have this sorted ASAP. In the mean time, please feel free to speak with our FF Service Centre on 13 11 31 between 7am and 7pm AEST Monday to Saturday to discuss your membership. Zen

 

[RooFlyer]

So that's a generic ' go away or wait for ages on the phone to be told to go away' message then.

 

[get me outta here]

Only difference I notice on my iPad min is cute little red QF kanga symbols next to all my QF flights bkgs and plain little planes next to those that are not QF.

 

[CMA222]

.......I only use twitface to complain. It seems to be the only way to get people/companies to listen.

It apparently called (selective) Customer Service !!

 

[Le Clair]

Catweazle, she would be lucky to consume $5 worth of booze, let alone the $39 cost. I have a latin american upbringing - I have a slightly different outlook on it to most Aussies (ie trying to keep kids from it)

This Aussie obsession with alcohol is hilarious. Even more amusing is watching (non FF'ers) see foreign attitudes to alcohol availability for the first time. The highway-side McDonalds in France where bottomless cups of beer are self dispensed by customers alongside the Coke and Fanta or you can request a wine glass for red or white instead. Aussies reeling, gasping for air, in disbelief in Germany seeing children (16/17 year olds) in school uniforms dispensing beer from vending machines (at $2 per can) without the slightest second look from the locals. Recently came across an Aussie, just arrived in Los Angeles who mounted a curb in his just collected rental car claiming he was distracted by a huge billboard on Sepulveda Blvd. openly advertising a marijuan_ retail shop.
We are "young and free"? Indeed.

 

[bPeteb]

Still some issues on the iOS home page with text overlaying text but points and SCs have landed. Not sure about the three different SC totals? Bonus and partner airlines? I don't care. Never thought I'd fly enough to get anywhere near and now not really sure flying enough to do it is all that much fun

 

[GoldCanyon340]

Only difference I notice on my iPad min is cute little red QF kanga symbols next to all my QF flights bkgs and plain little planes next to those that are not QF.

Ha! I noticed that too. A plain old plane even with our beloved EK partner.

 

[GoldCanyon340]

Has anyone had an SMS verification when logging in since Wednesday? I haven't.

 

[744]

I guess this is why I haven’t received my etkt for a HKGBNE redemption in J next April. I’m worried CX may cancel if not ticketed soon. Spoke to QF online and next to useless.

 

[Pushka]

Has anyone had an SMS verification when logging in since Wednesday? I haven't.

I have, sadly.

 

[oz_mark]

They actually rolled out the new system, and completely decommissioned the old system (100% gone). It's old system 'Profile' was made for Qantas over 30 years ago and was designed for only around 300,000 members.

Aww.. Bye Bye Fortran system....

 

[oz_mark]

IT Fail 101, whenever we decommission a system, we might turn it off, or at least redirect input away from it, but it's sitting there ready to be brought up for at least a good few days or weeks before getting 100% decommissioned, complete with a recommissioning plan to deal with data which might have been missed during that time.

To me it looked like a data migration issue. Seems they decided to just press on.