I have a few QF bookings in the system.
The first is for this Friday from BNE-NTL and since Qld has announced it is likely to close its borders soon (or, at least impose 14-day quarantine), we're going to postpone the trip. QF has already "cancelled" the first leg but rebooked me on a departure several hours earlier. I was able to request a Refund Voucher via Manage Your Booking very easily and the emailed Confirmation came through within 10 minutes. I assume that since I actually cancelled I will be subject to change fees?
Flight 2 is more complicated. I made a booking on
11 March BNE-HND-BNE (obviously via SYD) departing BNE on 31 March, dep HND 2 April (arr BNE on 3rd) to take my stranded grandson back to his home to Tokyo. The catch is in the fine print:
"If you make a new booking between 10-31 March 2020, for travel until 31 May 2020, you will have the option to change or cancel your booking for a voucher at a later date."
Can anyone intepret that for me? MYB has just now been updated to show QF 25 (BNE-HND on 31 March) as cancelled; it is perversely showing the return flight on 2 April (HND-SYD on QF 26 as unaffected.
It would also appear from a search on the website that QF is now offering to service that route per BA and JL via Singapore. I hope they don't consider this to be merely a change to my booking ...
Flight 3 is BNE-NRT-BNE (30 Apr–11 May). That booking was made in February. Presumably a Voucher for this itinerary will not be subject to 'change fees'?
I know QF is snowed under with thousands of calls, etc and a rapidly changing external environment so I'm not complaining. I was just hoping that someone has encountered similar conditions and has an answer without me clogging up the phones.
Stay safe