My wife and I made two ADL/SYD return flights with Starter Plus bundle fares on Jetstar in January and March of this year. On all four sectors my wife's FF points were not awarded so missing points claims were registered on the Qantas Website. After several missing points claims were lodged and calls to the Qantas FF Service Qantas made good the 1600 ff points for the March flights, however, after numerous emails providing ample evidence of the Starter Plus fares (itineraries and as much evidence I could obtain from Jetstar confirming the Starter plus status), and phone calls regarding the 24/28 January flights Qantas still refuse to honour the points. As a matter of principle I have pursued the issue as I have come to the conclusion that Qantas train their overseas phone operators to resist at all costs banking on the passengers to "give up" How can my points be awarded on the same itineraries with the same Starter Plus status as my wife's and not hers. (One of the reasons stated by Qantas in the response to a missing points claim was that they had no record of my wife being on the flight) Where do I go from here?