Qantas Points Club Discussion

[33kft]

I re-qualified for points club earlier this membership year but never received my hotel voucher in my emails

I am in the same boat, that option isn't deselected for me, and I haven't heard back from my email to QFF so far.

 

[exceladdict]

Does anything appear on your Points Club page? eg.

 

[logicallysynced]

No banner like that appears on my page above the “Enjoy benefits until …”.

I just got of the phone with the FF Service Centre and they’ve escalated my request so will see how that goes I suppose~

 

[SYD]

I am in the same boat, that option isn't deselected for me, and I haven't heard back from my email to QFF so far.

I requalified for PC about a month before the end of my year but the new Hotel voucher was sent shortly after the start of the new PC year.

 

[dairyfloss]

Same - re-qualified PC a couple of months ago, but my new voucher won't show up until the membership year actually clocks over in September. And the Wine Voucher comes near the start of your birth month, each year.

Cheers,
Matt.

 

[Lynda2475]

I re-qualified for points club earlier this membership year but never received my hotel voucher in my emails. They said you need to be subscribed to their "Exclusive offers for Qantas Frequent Flyer Members" in your email settings (such a dumb requirement by the way), and I swear I had that selected as I got the vouchers last year via email - but when I went to check it was unselected.

I quickly fixed that, then refreshed the page and double checked it was selected which it was in case it would get re-sent after a period of time. Then a week later I checked it again and "Exclusive offers for Qantas Frequent Flyer Members" was unselected yet again. Serious website issues going on under the hood here. >.>

Anyways I messaged Qantas FF support and they just cited I needed to have that option selected in my preferences and then happily stated the code to use - but it was the exact same hotel voucher code from last year - which I had already redeemed - So frustrating! Still waiting on a reply from them about it.

I never received my hotel voucher last FF year, despite having all the correct preferences set (i did get the wine one). Raised a ticket no joy. New FF year started, nothing still.

 

[blacksultan]

Do you receive qantas lounge passes automatically for your’ second ‘ membership year as pc member ? How long after the second year starts does it take for the credit ?

 

[SYD]

Do you receive qantas lounge passes automatically for your’ second ‘ membership year as pc member ? How long after the second year starts does it take for the credit ?

Yes. I just rolled over years at the end of July and I can see the new ones there with 03 Aug 2023 expiry.

 

[logicallysynced]

Do you receive qantas lounge passes automatically for your’ second ‘ membership year as pc member ? How long after the second year starts does it take for the credit ?

The two lounge passes for points club appeared on the day I re-obtained points club, which was the 1st July, 2022.

My membership rolled over in April.

 

[SYD]

The two lounge passes for points club appeared on the day I re-obtained points club, which was the 1st July, 2022.

My membership rolled over in April.

That’s strange. Pretty sure PC qual/requal year normally aligns with QFF membership year.

 

[encryptededdy]

That’s strange. Pretty sure PC qual/requal year normally aligns with QFF membership year.

I assume they didn't requal in the previous year, lost it in April, then regained it in July

 

[logicallysynced]

I assume they didn't requal in the previous year, lost it in April, then regained it in July

To clarify, my FF membership year ends in April. I obtained Points Club last year around June 2021, then my membership reset in April 2022 as did my points club.

I re-obtained points club in July 2022 and once I did the lounge passes appeared straight away.

So I am enjoying the benefits of Points club until April 2024 according to the app.

 

[encryptededdy]

To clarify, my FF membership year ends in April. I obtained Points Club last year around June 2021, then my membership reset in April 2022 as did my points club.

I re-obtained points club in July 2022 and once I did the lounge passes appeared straight away.

So I am enjoying the benefits of Points club until April 2024 according to the app.

Ahh, okay that makes sense. So I guess you only get passes when you extend the expiry, not on your membership year start..

 

[Vic]

My new vouchers appeared when I re-qualified for an October membership year. But I only noticed them on the website, I do not recall getting an separate email about the vouchers. The points club renew email might have mentioned the new vouchers.

I haven't followed the whole discussion so I'm not sure if the vouchers are showing on website for you.

 

[blacksultan]

The two lounge passes for points club appeared on the day I re-obtained points club, which was the 1st July, 2022.

My membership rolled over in April.

When you say reobtain ? Do you mean you earring a fresh 150 k qff ?

 

[logicallysynced]

When you say reobtain ? Do you mean you earring a fresh 150 k qff ?

Yes

 

[Duffa]

Need about 10,000 to maintain points club plus but am wondering if it is worth it. I haven't set foot in the club last year. Can't access it if flying Jetstar in Melbourne.
When I'm flying it is mostly J so already have lounge access.

 

[exceladdict]

Need about 10,000 to maintain points club plus but am wondering if it is worth it. I haven't set foot in the club last year. Can't access it if flying Jetstar in Melbourne.
When I'm flying it is mostly J so already have lounge access.

is the 100 SC rollover useful to you?

 

[blacksultan]

Yes

So do you not automatically get a second set of lounge passes in the second year ?

 

[Port Power]

is the 100 SC rollover useful to you?

SC aren’t relevant to Points Club. 20,000 points from flying, the rest from shopping and hotels, etc. I would rather have lounge passes to gift than unusable QP membership. Not worth chasing PC+ for me but if your spending gets you there, all well and good. Remember you have to spend $99 of your own money twice to claim the wine vouchers!