Qantas Platinum One experiences?

[aus_flyer]

To all the newly-minted Platinum One frequent flyers out there... I'm curious to hear... what's been your experience so far?

Anything different?

Free upgrades?

... or all hype?

 

[cmon0005]

It's not invisible on passenger manifest.

I saw one recently, it only had seat number, my name and FFPL on it.

 

[Ansett]

I saw one recently, it only had seat number, my name and FFPL on it.

Same here I thought if it was anywhere it would be on I pad which I understood JK has seen.

 

[JohnK]

I saw one recently, it only had seat number, my name and FFPL on it.

The one I saw had lots more information. I thought I posted my observations on an thread on AFF. Don't recollect the detail information. I know I was surprised with my PCV.

 

[boomy]

The one I saw had lots more information. I thought I posted my observations on an thread on AFF. Don't recollect the detail information. I know I was surprised with my PCV.

Did you see it onboard Dom or Int flight?

 

[cmon0005]

Did you see it onboard Dom or Int flight?

The one I saw was Intl SYD-SIN

 

[Kangol]

The one I saw had lots more information. I thought I posted my observations on an thread on AFF. Don't recollect the detail information. I know I was surprised with my PCV.

Have you got a link? If not, I'd be interested in what you saw and how much info was available.

 

[JohnK]

Did you see it onboard Dom or Int flight?

From memory it was a domestic flight. CSM left the passenger manifest for flight attendant to collect and I was secretly reading as much as information as possible including the seats of where people were located. It appeared to be ranked in PCV and from memory I was number 8.

The one I saw was Intl SYD-SIN

I have seen these as well. Not that much information on them.

Have you got a link? If not, I'd be interested in what you saw and how much info was available.

I will try to find my post later.

 

[TonyHancock]

I will try to find my post later.

http://www.australianfrequentflyer....ogram/the-wp-shadow-47856-54.html#post1232153

 

[trippin_the_rift]

The one I saw had lots more information. I thought I posted my observations on an thread on AFF. Don't recollect the detail information. I know I was surprised with my PCV.

Admittedly I'm not the most frequent QF flyer these days - however years ago I remember the ipad manifest and pax were ranked by most important on that particular flight/day.
This would obviously change from flight to flight.

 

[JohnK]

Admittedly I'm not the most frequent QF flyer these days - however years ago I remember the ipad manifest and pax were ranked by most important on that particular flight/day.
This would obviously change from flight to flight.

Absolutely sure it would.

My point being that as a cheap red e-deal Platinum I had a higher PCV than what I would have expected after the brainwashing on AFF. I would have believed what I was told had I not seen this passenger manifest.

I am now convinced that number of flights (including cheap red e-deals) plays a bigger part on PCV than what AFFers expect.

Anyway we won't know for sure unless a Qantas employee gives us the algorithm used to determine PCV.

 

[JessicaTam]

Altea loyalty tracking is pretty good but only for flight related activity, which represents only a % of how loyalty is actually measured.
Here's a good article that explains it: http://bit.ly/1Orfymq

Not a bad article. I think I met the author once!

 

[Kangol]

http://www.australianfrequentflyer....ogram/the-wp-shadow-47856-54.html#post1232153

Absolutely sure it would.

My point being that as a cheap red e-deal Platinum I had a higher PCV than what I would have expected after the brainwashing on AFF. I would have believed what I was told had I not seen this passenger manifest.

I am now convinced that number of flights (including cheap red e-deals) plays a bigger part on PCV than what AFFers expect.

Anyway we won't know for sure unless a Qantas employee gives us the algorithm used to determine PCV.

Interesting, however the big unknown is the detail of those people above and below you. Logic would suggest that the value of PCV is relative and unless you have information on other pax on the same flight, any perceptions of what you would or would not expect (red-e-deal or high revenue or otherwise) would appear to be unproven.

From an objective point of view, in that flight, if you were number 8 and 2/7 of the people on that domestic flight were in J, what does that actually tell you?
Do you remember anything about the status of those top 7 and, say, the rest of the top 20?
What if everyone ranked from 9 and below were Gold and lower? ie. you were the lowest ranked WP on that list?
Or, are you suggesting that there were WPs who were ranked 9 or lower?
Were there any other J pax ranked lower than you? How full was the J cabin? Were there any non-revs? etc etc

Lots of unknowns, meaning there is difficulty in making any inference with an appreciable level of confidence.
As you said we will probably never know how PCV is determined, all for discussion purposes I guess (in this setting, anyway).

 

[trippin_the_rift]

Interesting, however the big unknown is the detail of those people above and below you. Logic would suggest that the value of PCV is relative and unless you have information on other pax on the same flight, any perceptions of what you would or would not expect (red-e-deal or high revenue or otherwise) would appear to be unproven.

From an objective point of view, in that flight, if you were number 8 and 2/7 of the people on that domestic flight were in J, what does that actually tell you?
Do you remember anything about the status of those top 7 and, say, the rest of the top 20?
What if everyone ranked from 9 and below were Gold and lower? ie. you were the lowest ranked WP on that list?
Or, are you suggesting that there were WPs who were ranked 9 or lower?
Were there any other J pax ranked lower than you? How full was the J cabin? Were there any non-revs? etc etc

Lots of unknowns, meaning there is difficulty in making any inference with an appreciable level of confidence.
As you said we will probably never know how PCV is determined, all for discussion purposes I guess (in this setting, anyway).

You're right. The Altea Suite is comprised of many products which work together to understand customer value. I estimate this to include less than 25% of data that is useful, can be measure, actioned and of any significant importance tot he airline. Behind the scenes the real customer loyalty score changes upon every interaction with the program, every piece of external data collected and activity customers have outside the airline & loyalty program. The number of sale fares one purchases is one tiny tiny component of the overall measurement - at least for most airlines it is. No doubt Qantas have their own systems for tracking such activity.

Under the bonnet, Airline loyalty metrics can be complex. The idea is that customers see a simplified version (Silver, Gold, Plat etc..)

 

[JohnK]

Interesting, however the big unknown is the detail of those people above and below you. Logic would suggest that the value of PCV is relative and unless you have information on other pax on the same flight, any perceptions of what you would or would not expect (red-e-deal or high revenue or otherwise) would appear to be unproven.

From an objective point of view, in that flight, if you were number 8 and 2/7 of the people on that domestic flight were in J, what does that actually tell you?
Do you remember anything about the status of those top 7 and, say, the rest of the top 20?
What if everyone ranked from 9 and below were Gold and lower? ie. you were the lowest ranked WP on that list?
Or, are you suggesting that there were WPs who were ranked 9 or lower?
Were there any other J pax ranked lower than you? How full was the J cabin? Were there any non-revs? etc etc

Lots of unknowns, meaning there is difficulty in making any inference with an appreciable level of confidence.
As you said we will probably never know how PCV is determined, all for discussion purposes I guess (in this setting, anyway).

I don't disagree with what you are saying. I did not get a chance to digest all the information on the passenger manifest properly. Yes there were Platinums below my name. Flight not full. The couple in 1A and 1C were Gold. Perhaps Silver. There were others in business class but not above my name.

I could be mistaken but PCV in the heading line would suggest sorted by PCV?

From the list 1A and 1C were at the top of the list. 7C was listed before my name as were both 4A and 4C. I didn't look at all the information on the manifest as it was not easy to see. I was looking for my name and also looked at seat numbers. Someone seated in exit row aisle was also important as they got a special glass of wine from the front. As did the couple in 5EF celebrating their 25th anniversary on their way to Hawaii.

I know none of the information is conclusive one way or another but there is enough doubt in my mind now on anyone rubbishing someone because they travel on red e-deals.

Not that this means anything to this discussion but I was at MEL airport last night coming back to BNE. Waiting in Business lounge and ~6:00pm I hear an announcement that 7:30pm flight to SYD is having issues with ATC and traffic slots and has been cancelled. I started thinking. Sunday night. Light load? Passengers easily accommodated on other services? Airlines need the people travelling regularly to justify the scheduling of flights. Yes I know some on AFF do not agree with that theory but I am not listening.

 

[boomy]

Absolutely sure it would.

My point being that as a cheap red e-deal Platinum I had a higher PCV than what I would have expected after the brainwashing on AFF. I would have believed what I was told had I not seen this passenger manifest.

I am now convinced that number of flights (including cheap red e-deals) plays a bigger part on PCV than what AFFers expect.

I don't know what's the propose of that PCV but if the number of flights matters then how come some WPs (yes, WPs not P1s!) who fly much less are treated much better?

In the QF world members are ranked by how much they spend, not by how much they fly.

 

[JohnK]

In the QF world members are ranked by how much they spend, not by how much they fly.

Apparently it is much more than just spend based system.

 

[boomy]

Apparently it is much more than just spend based system.

Sorry you're right, it's how much you spend and also who you know in the system

It still has nothing to do with how much you fly.

 

[NZ_Flyer]

JohnK, do you earn points through other QF revenue streams as well? IE: credit cards, rental cars, hotels, online mall and all the other various ways to earn points. As according to the article posted here earlier, having a customer earning QF points from multiple different industries is possibly more valuable than pure spend with QF.

 

[JohnK]

JohnK, do you earn points through other QF revenue streams as well? IE: credit cards, rental cars, hotels, online mall and all the other various ways to earn points. As according to the article posted here earlier, having a customer earning QF points from multiple different industries is possibly more valuable than pure spend with QF.

I earn ~120,000-150,000 points/year from flights, Everyday rewards and bonuses such as purchasing gift vouchers. On AFF that would be average earning but in the real world that might be considered good.

 

[trippin_the_rift]

I earn ~120,000-150,000 points/year from flights, Everyday rewards and bonuses such as purchasing gift vouchers. On AFF that would be average earning but in the real world that might be considered good.

Definitely in the top x% considering most QFF members would likely earn under 1000pts/year.

From a customer value point of view - Qantas Frequent Flyer like other FFPs sell points to partners at varying rates. As such, when a partner credit points to your personal QFF account, your value to QFF changes as the value of those points varies from partner to partner. For example; Let's say Woolworths is paying 1.5 per QFF point and gocatch is paying 2.0 per point. Your immediate points accumulation value to QFF would need to be 25% more from earning Woolworths points than the equivalent number of gocatch points. There are deeper underlying analytics that drive your profile such as which brands you interact with (eg: Earning 100K points with Trivett (luxury cars) will impact your customer profile more than 100K points from Woolworths - even if both companies were buying points at the same rate because QFF can flag you as a premium brand buyer and this opens up new higher revenue opportunities to expose your data to other brands within the partner circles, duty free/onboard sales options, qantas dot com inline brand advertising to you, points specials, newsletter personalisation etc etc..).

Not all points are created equally.

Note: I do not work for QFF