Qantas PayID - Help!

[RedSMS]

Hi all.

I hope I am posting in the right place.


So, 2 issues here -

1. I have been eyeing off PE return MEL-DFW in June/July.

Selected my flights departing 22nd june, returning 6th July.

I selected PayID. I have done this before with Qantas and there has been no issue. I entered my banking app and made the payment and did everything exactly according to Qantas instructions.

The moment the PayID transaction went though, I went back to the payment page and it came up with an error!

'Generic Error'

'Please review the following items

We are having trouble processing your booking. Please try again or contact us if the problem persists. (3006).'

But the money left my bank account and no ticket issued!

I rang Qantas straight away and the woman said that she could see a booking under my name. I asked her if the system had generated a PNR, and she said yes, and gave it to me. She also told me that the transaction was pending and it may take 2-3 days for them to issue an e- ticket.

Ended the call, opened my Qantas app, and sure enough, there is a trip now with a PNR, but no e-ticket.

Switching back over to my bank account, in my transaction list, the Qantas charge says 'pending', but then when I click on it , it shows the following -

1. A transaction ID
2. A withdrawal receipt number
3 A deposit receipt number
4. OSKO payment.

I asked chatgpt and the response was that my payment has reached Qantas's bank account, but they have yet to issue the ticket, and because I have a PNR, I've got nothing to worry about.

2. Originally, the return leg was $2805. As i got to the payment page, there was another bug, and I had to start again. This time, the return leg was $3325, and I ended up paying it because I could see that the next option was $~4700 x and there was absolutely no way I could even afford to pay that. So I copped it.

Have rung Qantas again and they were deeply unsympathetic about that, but tue Lady (supervisor of reservations team in south Africa I think) said that she is keeping an eye on my transaction until it gets resolved into an e-ticket. She even admitted that my payment had hit their account but hadn't been 'captured' yet.

Can anybody help me with this?

This is astonishing stuff.


 

I haven't received an e-ticket yet and I'm worried sick that something stinks

What's going on here?

Thanks in advance

 

[markis10]

Your worrying too much, etickets can take a week to generate

 

[RedSMS]

Your worrying too much, etickets can take a week to generate

Really?

Are you sure?

Have ypu paid QF via payID before? For me, payID is usually instant.

Also, apparently Qantas can see that the money is in their account, but they need to process the eticket.

There's no bloody way I'm waiting a week becaise they've told me it will time out and auto cancel after 24-48 hours.

 

[markis10]

I have used PayID before, it’s not instant as some banks have a 24 hour hold (such as commbank) for new payees and the qantas process needs to allow for it, and I have had etickets not done for weeks. The auto time out is for amounts not paid, not those in the queue for ticketing.

 

[RedSMS]

I have used PayID before, it’s not instant as some banks have a 24 hour hold (such as commbank) for new payees and the qantas process needs to allow for it, and I have had etickets not done for weeks. The auto time out is for amounts not paid, not those in the queue for ticketing.

So I've got nothing to worry about although they told me on the phone that after 24-48 hours they will refund me?

I'm just soooo confused.

In my westpac app it says pending, but when I click on the transaction I can see that it's already gone theough as there are deposit ID's, withdraw ID's , transaction ID'S.

The funds have been taken from my westpac account, surely my booking will he processed when the banks open and when the folks arrive into the accounts receivable dept at QF mascot?

Surely I havent been screwed.

I am a worry wart.