- Apr 27, 2003
- LT Gold
- My Map
MEL_Traveller,Coming from this that I don't know what an 'Aviation' perspective is... but GA is consistently rated in the top for its first and business class product (although first is largely being withdrawn now). Not relevant here but they also have an excellent economy class product compared their Australian competitors on flights to Bali - full service with lots of legroom. If you are in any doubt about GA's first class please see here:
Airlineratings gives GA 7 stars. The highest available. Garuda Indonesia - Airline Ratings Same category as Qantas.
- Review: Garuda Indonesia First Class 777-300ER London To Jakarta - One Mile at a Time
- Review: Garuda 777-300ER First Class Jakarta - Amsterdam - Live and Let's Fly
Some of AA's flagship lounges (OW Sapphire gets entry) are far superior to QF clubs, including champagne, tequila stations, bloody mary stations, varied and interesting buffets. But granted that's not all lounges. Their 'regular' clubs have cheese and olives and soups compared to our sliced (processed) ham and a camembert wheel. Same same.
I don't have any issues working with any of the AA or UA agents I've come accross. Calls answered either instantly or within a minute or two. And agents that consistently know what they're doing. Which is a marked difference from the 'general' line in Australia where it's often us that have to guide agents to get the correct outcome.
Last time I looked Garuda is on a no fly list for many multi national companies. The company I worked for had them on such a list for Aviation Safety and Aviation Safety Cultural reasons. The company has a huge Aviation Advisory section to audit and report of Aviation Safety. It has absolutely nothing to do with comfort reviews and all to do with safety.
Re the lounges, we all have different experiences and thoughts on what is good or better and I do not agree with you.
Re call centres, I quoted my most recent experience of a couple of days ago and nothing more.