Qantas Group Reducing services by effectively grounding 18 Aircraft due to Coronavirus | Page 5 | Australian Frequent Flyer
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Qantas Group Reducing services by effectively grounding 18 Aircraft due to Coronavirus

RedSMS

Member
Joined
Dec 29, 2018
Messages
104
I have read the article from the QF newsroom from the OP. Has got me a bit worried.

Reason is that I am flying QF145 SYD-AKL in J this Thursday (27th) and I specifically chose to fly ex Sydney due to NOT wanting to travel J in a 737. Furthermore, I am returning on QF144 on Sunday 1 March, which is supposed to be a dreamliner service. Very much looking forward to this as I havent experienced the 789 J product yet.

Does anybody have any knowledge regarding the trans tasman flights? IE which will be affected?

Cheers!
 

JohnK

Veteran Member
Joined
Mar 22, 2005
Messages
41,701
The release omits whether travellers can claim a refund if (say for QFi) an imposed date change doesn't suit. This is poor: QF should offer a refund if it can't deliver, even though officially it says 'flight times do not form a part of the contract.'
I'd be surprised if they didn't offer a full refund.

MH just cancelled some flights that would have forced me to overnight in CGK. No suitable alternative flights available. Offered free one time change of +- 7 days which was also unsuitable and then offered full refund which I took.
 

davistev

Junior Member
Joined
Jun 30, 2009
Messages
46
I took a refund of my return portion to Shanghai as the re-route fare difference to Singapore was $400. I grabbed a $80 fare on Air Asia instead.

Qantas was not in the least bit helpful in all of this. 3 hours start to finish on chat.
 

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