Qantas Frequent Flyer changes coming in early 2024

I'm probably gonna be unpopular here, but I'd like to see more availability of reward seats for those with no status. Ive accumulated x million points but cant ever find available reward tickets because of no status.
Maybe an option to pay a small premium(or monthly subscription) to get access to seats at the same time as those with status.
 
I was thinking of switching to *A (for the 3rd time in 10 years). For someone who flies mostly on partner airlines outside of Australia, Qantas has made it extremely hard for me to re-qualify. For example, for the 15 sectors I have flown in the past 3 months in economy to/from HKG, KUL, SIN, TPE, DXB, SHA, MNL, BKK, HAN, SGN with OW airlines, I was unable to get a ticket that will give me any SC regardless of how much I am willing to pay.

I will just wait a little longer for this "enhancement" before switching to *A. Most likely SG.
 
I’m platinum and LTG, for a good few years now, and the things I’d like to see are
  • Upgrade on booking for international flights, not this nonsense about waiting till a few days before the flight.
  • Simplicity. Don’t complicate the program.
Really all I want is to know that if I have loads of points that I can actually use them on flights that I need to take, not when it suits the airline.
 
Don't worry Qantas will proclaim that in 2024 they'll be providing x00,000 more award seats than they did just 2 years ago. Great PR, and most people probably don't think back to the very limited schedule in 2022. Such is my trust of QF PR machine, I don't put it past them to do this,
 
Really all I want is to know that if I have loads of points that I can actually use them on flights that I need to take, not when it suits the airline.
A really common theme in this thread.

The question really is: How much more would you be willing to pay for that? 750% more than current upgrade/classic award prices? 500%?

My guess is Qantas is not going to give away that sort of flexibility/simplicity without a substantial uplift in redemption prices. I'm thinking minimum a 500% uplift.

At the moment, points plus pay is about a 1000-1500% uplift over classic award levels, so 500% would be a bargain.
 
I'm probably gonna be unpopular here, but I'd like to see more availability of reward seats for those with no status. Ive accumulated x million points but cant ever find available reward tickets because of no status.
Maybe an option to pay a small premium(or monthly subscription) to get access to seats at the same time as those with status.
I understand that those who churn cards and want to travel in style for a once a year or two overseas trip that is pretty much their only plane travel would want that.

Not only has the recent release of classic reward seats benefited those with no status, it has also potentially further reduced the slim chances of upgrades in the peak season for those with status.

My strategy is to try to get to LTG then probably try to use classic reward seats in J/F for international travel if I can get them. If those with status don’t get any priority for reward seats it significantly diminishes the value of status.
 
A really common theme in this thread.

The question really is: How much more would you be willing to pay for that? 750% more than current upgrade/classic award prices? 500%?

My guess is Qantas is not going to give away that sort of flexibility/simplicity without a substantial uplift in redemption prices. I'm thinking minimum a 500% uplift.

At the moment, points plus pay is about a 1000-1500% uplift over classic award levels, so 500% would be a bargain.
Nope, 500% is not a bargain. The current points plus pay situation is a joke; I live in the US now and it’s 900,000+ to get a return LA-Mel booking.
 
As soon as Matt asked what changed we'd like to see, I immediately was about to reply with this exact point...
You ask what changes would we'd like? I'd prefer to go back the predictable schedule of release of seats
for all the reasons stated in this thread:
 
I’d like to see improvements come through status.
Status is earned in the air through loyalty- not on a credit card etc etc. Points Club - I just don’t get what that gains Qantas ( or us really- a few credits extra ) so I guess they will be redesigning that.
To shut down the chatter, which they must be across, they need to clear the backlog of customers looking for business and first reward seats. There are heaps and heaps of economy out there to everywhere but if you are a high tier flyer you have points to spend on better and they must want our brand loyalty - surely?
 
Not necessarily what I want personally but I think this will work for the majority of QFF members.

Dump classic rewards and improve the points plus pay conversion rate to 1c per point. Simple. Unlimited seat availability at reasonable rates.

The aspirational aspect of using points to fly in premium cabins will remain alive through points upgrades which should clear more often once classic rewards are gone.
 
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they need to clear the backlog of customers looking for business and first reward seats.
Not sure they will ever do that. If they did manage to clear it people would quickly earn points to redeem again.

As it stands now as a WP it would take me years to use up my points on J/F classic reward seats. I can’t just go on a holiday to the UK whenever I feel like it.
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It's called the CL.
I don’t expect to be a member of that anytime soon, if ever. A Domestic F Lounge is one of my unrealistic desires for improvement.
 
I’d like to see improvements come through status.
Status is earned in the air through loyalty- not on a credit card etc etc. Points Club - I just don’t get what that gains Qantas ( or us really- a few credits extra ) so I guess they will be redesigning that.
Lot's and lot's of money. Points and incentives to earn points is basically going to outstrip their own flying profits (if it hasn't already done so). Flying airplanes are expensive, printing points is literally money printer going off.

To shut down the chatter, which they must be across, they need to clear the backlog of customers looking for business and first reward seats. There are heaps and heaps of economy out there to everywhere but if you are a high tier flyer you have points to spend on better and they must want our brand loyalty - surely?
Its a balancing act. They want to have lots and lots of points out in the market as much as they can get away with while at the same time limiting the amount of CR to as little as possible. That's the most profitability. Now they haveto toe that carefully as to not upset the balance and atm everything is leaning against them so they have to sweeten things.
 
Lounges - sizes and services - have nothing to do with QFF so... yeah

I actually don't mind the idea @Dane Charles postulated above - ie to pay for better access to reward seats (which, let's face it, is essetially what one does by attaining status). I'm not suggesting to bring a no status member up to the levels of P1 for reward access or anything, but that's an idea that the bean counters probably would like - increased revenue for them for the CHANCE of better access to reward seats. Of course, it then devalues, a bit, the status benefit of say a Gold member if they're competing against the "paid access" tier but ANY scheme to provide for more seat access to lower or no status flyers will have that effect - and QF won't want to be seen to be providing less incentive to attaining status - and that's where this idea probably hits a roadblock.

I would say the way around that is to provide for the two tiers of rewards - as many other airlines offer a "standard" reward, at say 2x the point cost, and a "saver" at the current redemption cost - with a reasonably higher amount of availability. That gives some choice to the points rich folks and churners. The pricing needs to be reasonable though (ie not like the current "points plus pay" levels that many people confuse with CR's).

Points expiry - or nixing it (as UA recently went back to - they've flirted with that in the past and had a few back and forwards iirc) - I think will only exacerbate the issue of continual points accrual - but still hard to burn on the things most people want (ie: not toasters). Not to mention adds liability to the books for the airline (but not our problem as customers of course). I'm honestly not sure how this would help except to stop the barely engaged "frequent" flyers who havd had points expire after 18 months of zero activity then cry foul because they wanted to use their 13k points on a "free" ticket to Gold Coast. We've all seen those stories about how "loyal" they were and lost out. So that would be great for those folks, but probably won't make much difference to those who are engaged enough to have even small amounts of activity via a yearly trip somewhere or even just linking Woolies Rewards, BP or having an earning CC. I mean it's really not hard to keep a QFF account active (even QF wellbeing!) so the net result is probably not going to be a huge change overall for most punters imo. Sounds good but.

I reckon the big takeaway from this thread is the issue of LTP. The level is so out of whack with the rest of the program it is wishful thinking for the vast majority of long term "loyal" flyers that it isn't even aspirational to attain.

Of course the other one is "more" availability, but everyone wants that so that's not really "news" imo.
 
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I don’t expect to be a member of that anytime soon, if ever. A Domestic F Lounge is one of my unrealistic desires for improvement.

Again has nothing to do with QFF.

and domestic hasn't had a "F" service for 30 odd years. You want proper champagne and S&P squid on your red-e-deal to SYD?

Definitely unrealistic :D
 
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Nope, 500% is not a bargain. The current points plus pay situation is a joke; I live in the US now and it’s 900,000+ to get a return LA-Mel booking.
You shouldn't be collecting Qantas points then. There's no way they are going to offer people the ability to redeem points on any flight they want without it costing hundreds of percentage points more than it currently costs for a classic reward.

Indeed, you really need to be accumulating United points. You can fly pretty much any week of the year to Australia in United for only 200K in J one way. Often it drops to 100K in the months leading up to the flight.
 
What improvements would I like to see?
Probably most of the important ones have been covered but I'll put my 2 cents in and agree that all members reasonably expect to have access to book ANY unsold seats on ALL flights, especially for the OW Classic 'RTW' Reward. No limitations on the 'release' of 'extra' seats. And this is a very affordable, immediate improvement that can be done today.

An unsold seat is an available reward seat, there is no negotiation on this. Members with status above Bronze get fairly (and on many cases exceedingly) rewarded for their status, well beyond the 'perk' of preferential access to reward seats.

The other is for Qantas (all airlines too, really) to comply with their ACL obligations and issue immediate refunds for cancelled flights and/or rebook to ANY available scheduled mode of transport/on-demand transport. No more flight credits nonsense, no more defrauding Australians.

Qantas' abhorrent conduct during Alan Joyce's tyranny have destroyed trust but his legacy still keeps this airline in the prehistoric era until this reasonable expectation is catered for, which is why I direct all my points earn to Virgin and Star Alliance via Krisflyer, since the pandemic.
I won't hold my breath for qantas to suitably demonstrate that it is serious about becoming fit for purpose and an airline of choice, it'll take decades to repair the damage, but these improvements are an instant fix.
 
On the topic of predictable release of awards seats 3xx days in advance. Great for some, but for me personally a reason not to engage with program if I know if nearly all of the award seats are taken by churners and retirees a year and advance.

A hybrid to satisfy both? Release Tue, Wed, Thu seats a year or so in advance and randomly introduce seats on the other 4 weekdays throughout the year. Or do even days of the week in advance and odd days randomly interspersed...
 
and domestic hasn't had a "F" service for 30 odd years. You want proper champagne and S&P squid on your red-e-deal to SYD?
I've always maintained that airlines should offer Dom Perignon on domestic BusinessFirst services. They could even market it, "Dom on Dom"
 

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