QANTAS Cyber Incident

[Berlin]

Just saw on Qantas' website that they are offering "helpful tips on how to avoid being scammed online". That's really rich, coming from them. You, Qantas, it's you who got scammed because you were too stingy to properly secure OUR data (or sent it to some dodgy overseas "partner" to save a few bucks which is almost worse)! The last organisation I want scamming advice from is you! Gosh, blood pressure up...

 

[DejaBrew]

yes they’ve stopped updating because it’s all gone away now…….. as far as they’re concerned.

Was updated again on August 8th. Well.... not with anything overly consequential and still with directions to complain to someone else about your issues.

 

[MEL_Traveller]

Our household just got out first phish!!!

Qantas Frequent Flyer: Your xx_xx Award Points Expire (where xx_xx = number of points in the data breach)​

We would like to remind you that the xx_xx Rewards points in your Qantas Frequent Flyer will expire in three working days.​

Don't miss out-redeem your points today!​

https: // qantas - flyer . net / points (spaces added to remove hyperlink)​

Redeem your points for gift cards, electronics, and more.​

(Reply with "Y", then close and reopen the message to activate the link, or copy and paste the URL into Safari.)​

Thank you for being a valued​

Qantas Frequent Flyer.​

 

[GrahamBRI]

Our household just got out first phish!!!

https: // qantas - flyer . net / points (spaces added to remove hyperlink)​

Interesting,…….. That domain name that you indicate above was only created yesterday………

 

[lovestotravel]

It's okay, call IDCare they will help

 

[pretentious git]

I think fact that you are opted out of News & Offers is the problem.

I don't think so. I've never received a single email from Qantas in relation to the hack. I double checked the marketing and advertising preferences and I've opted IN to everything except "Your Qantas Money products". I've called Qantas multiple times about this and they agree its very concerning but have been unable to address it.

Apart from flight alerts I stopped receiving emails from Qantas since the breach which is odd. According to my profile, my email address is correct. I called to explain that I've stopped receiving emails and they checked and said everything is working fine. Yes I've checked spam and junk folders.

According to the "cyber incident update" section of my profile this is the data that was stolen:
"Based on our investigation, we can confirm this includes your information below:

• Name
• Email
• Phone
• Gender
• QFF Number
• Tier
• Points balance
• Status credits
• DOB
• Address
• Meal preferences"

 

[DejaBrew]

I don't think so. I've never received a single email from Qantas in relation to the hack. I double checked the marketing and advertising preferences and I've opted IN to everything except "Your Qantas Money products". I've called Qantas multiple times about this and they agree its very concerning but have been unable to address it.

Apart from flight alerts I stopped receiving emails from Qantas since the breach which is odd. According to my profile, my email address is correct. I called to explain that I've stopped receiving emails and they checked and said everything is working fine. Yes I've checked spam and junk folders.

According to the "cyber incident update" section of my profile this is the data that was stolen:
"Based on our investigation, we can confirm this includes your information below:

• Name
• Email
• Phone
• Gender
• QFF Number
• Tier
• Points balance
• Status credits
• DOB
• Address
• Meal preferences"

It's possible that Qantas' email marketing platform is blocking the marketing emails from being sent out to you for some reason. Could be a disconnect in the data sources (i.e. their Salesforce shows you as being opted in, but on their email marketing platform, you're being excluded).

 

[There'sOnlyOneJimmy]

Our household just got out first phish!!!

Qantas Frequent Flyer: Your xx_xx Award Points Expire (where xx_xx = number of points in the data breach)​

We would like to remind you that the xx_xx Rewards points in your Qantas Frequent Flyer will expire in three working days.​

Don't miss out-redeem your points today!​

https: // qantas - flyer . net / points (spaces added to remove hyperlink)​

Redeem your points for gift cards, electronics, and more.​

(Reply with "Y", then close and reopen the message to activate the link, or copy and paste the URL into Safari.)​

Thank you for being a valued​

Qantas Frequent Flyer.​

I got an almost identical one from ANZ Rewards (that I’m not enrolled in…).

 

[MEL_Traveller]

So update… the phishing text we got above is NOT related to the recent breach. Just confirmed that the number of points (around 30k) did not reflect the balance at the time of the breach…way out in fact. So this is a random and unrelated phishing attempt!