Qantas customer service

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kiwistevemack

Newbie
Joined
Apr 12, 2011
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9
Hi everyone
I'm an ex QF Platinum, moved to the States and transferred allegiance to AAdvantage and am Exec Plat, but still travel regularly on QF. Recently I was on a QF flight from LAX to SYD but because of weather we ended up being re-routed to BNE to get more fuel before continuing onto SYD. THis caused me to miss a connection and ended up having to purchase another flight for a later time based on the recommendation of the QF staff on the plane said it would be quicker to do this and then follow up later for a reimbursement of the ticket cost for the new ticket. I did this and then went to the Qantas Customer Service section of their website and sent them an explanation asking for a reimbursement but have heard NOTHING at all from them. Any suggestions as to how to get some response and reimbursement from them? Appreciate your advice
 
Hi Op when did you contact customer care? In my experience they can take anywhere from 2-4 weeks to reply either by email or phone contact. Did you receive an acknowledgment of your request at all? Perhaps a follow up phone call seeking an update is appropriate if it's been more than 2 weeks.
 
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Thanks - it's been just over a week since I wrote to them via their website, so based on your experience I'll hang off for a another week or so before trying to chase up again. Thanks for your feedback
 
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