Login Now to remove this and all advertisements (GOLD and SILVER members)
Not a member? Register Now for free

Qantas customer service

Status
Not open for further replies.

kiwistevemack

Newbie
Joined
Apr 12, 2011
Messages
9
Points
0
Hi everyone
I'm an ex QF Platinum, moved to the States and transferred allegiance to AAdvantage and am Exec Plat, but still travel regularly on QF. Recently I was on a QF flight from LAX to SYD but because of weather we ended up being re-routed to BNE to get more fuel before continuing onto SYD. THis caused me to miss a connection and ended up having to purchase another flight for a later time based on the recommendation of the QF staff on the plane said it would be quicker to do this and then follow up later for a reimbursement of the ticket cost for the new ticket. I did this and then went to the Qantas Customer Service section of their website and sent them an explanation asking for a reimbursement but have heard NOTHING at all from them. Any suggestions as to how to get some response and reimbursement from them? Appreciate your advice
 

puppysparkes

Established Member
Joined
Sep 29, 2011
Messages
1,602
Points
5
Hi Op when did you contact customer care? In my experience they can take anywhere from 2-4 weeks to reply either by email or phone contact. Did you receive an acknowledgment of your request at all? Perhaps a follow up phone call seeking an update is appropriate if it's been more than 2 weeks.
 
Vinomofo is the best wine deals site on the planet. Good wines, real people and epic deals, without all the bowties and bs.

Recommended by the Australian Frequent Flyer

kiwistevemack

Newbie
Joined
Apr 12, 2011
Messages
9
Points
0
Thanks - it's been just over a week since I wrote to them via their website, so based on your experience I'll hang off for a another week or so before trying to chase up again. Thanks for your feedback
 
Status
Not open for further replies.

Community Statistics

Threads
86,566
Messages
2,098,300
Members
53,895
Latest member
JudiP
Top