Qantas customer service

[kiwistevemack]

Hi everyone
I'm an ex QF Platinum, moved to the States and transferred allegiance to AAdvantage and am Exec Plat, but still travel regularly on QF. Recently I was on a QF flight from LAX to SYD but because of weather we ended up being re-routed to BNE to get more fuel before continuing onto SYD. THis caused me to miss a connection and ended up having to purchase another flight for a later time based on the recommendation of the QF staff on the plane said it would be quicker to do this and then follow up later for a reimbursement of the ticket cost for the new ticket. I did this and then went to the Qantas Customer Service section of their website and sent them an explanation asking for a reimbursement but have heard NOTHING at all from them. Any suggestions as to how to get some response and reimbursement from them? Appreciate your advice

 

[puppysparkes]

Hi Op when did you contact customer care? In my experience they can take anywhere from 2-4 weeks to reply either by email or phone contact. Did you receive an acknowledgment of your request at all? Perhaps a follow up phone call seeking an update is appropriate if it's been more than 2 weeks.

 

[kiwistevemack]

Thanks - it's been just over a week since I wrote to them via their website, so based on your experience I'll hang off for a another week or so before trying to chase up again. Thanks for your feedback