Qantas customer care as a no status / Bronze FF

[bcworld]

Is the $250.00 meant to be the difference in the co-payment between J & Y of the QF imposed carrier surcharges in addition to the taxes on the SFO/SYD award?

No. The $250 is comprised of:

• $200 - their maximum reimbursement for hotel expenses (my actual was $280)
• $50 - their maximum reimbursement for meals and incidentals (or "incidents" as they put it in their email ) for one passenger

 

[ozbeachbabe]

No. The $250 is comprised of:

• $200 - their maximum reimbursement for hotel expenses (my actual was $280)
• $50 - their maximum reimbursement for meals and incidentals (or "incidents" as they put it in their email ) for one passenger

So you've paid $800.00 in hefty QF carrier surcharges applicable for J award travel on QF (plus some token taxes, fees & charges) when you a) didn't even end up on QF b) certainly weren't in J & c) weren't even on an award ticket any longer.

Seems only simpler and fairer if you were to be refunded $800.00 by the airline or if no joy the travel insurance company - per person of course.

 

[bcworld]

So you've paid $800.00 in hefty QF carrier surcharges applicable for J award travel on QF (plus some token taxes, fees & charges) when you a) didn't even end up on QF b) certainly weren't in J & c) weren't even on an award ticket any longer.

Seems only simpler and fairer if you were to be refunded $800.00 by the airline or if no joy the travel insurance company - per person of course.

Well the matter of the downgrade refund is still in hand...as mentioned I've had to open 3 separate cases...one for downgrade, one for expenses and one to get an insurance letter.

The one for expenses is effectively closed now with the $300 payment.

Somewhat ambitiously, I thought anyway, they quoted 2 business day response time for the downgrade matter. It's now been 5 business days...last night web chat informed me 'its complicated'...which it really isn't for an award fare. I know in the case of revenue fares they will be doing a calculation in their favour e.g. discount J minus full Y, but that really doesn't apply here so it should be easy!

 

[drron]

Well I'm betting that they will be able to come up with a very simple solution that somehow works out in their favour.Sorry but that is just QF.

 

[bcworld]

Have just now received notice of their intention to refund 51k miles & $205 per passenger in 7-10 business days (I calculated the surcharge difference at $215 but the numbers may have been slightly different at the time of booking...QF don't ever seem to provide a breakdown of the cash component so hard to say).

It would've been nice to receive some gesture of "we're sorry"...but it seems it's not to be...back to that service recovery thing again!

 

[drron]

Have had lunch today with another 34 savvy travellers.Several points junkies though all there because of the cruises we have done.All the points junkies there had given up on QFF.One CL member who doesn't fly them anymore.