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- Aug 21, 2011
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No doubt the call centre issues will be resolved by a new call centre in MNL
Please, no... don't give them ideas! :shock:
No doubt the call centre issues will be resolved by a new call centre in MNL
Please, no... don't give them ideas! :shock:
Just to contrast, called AA as a nobody (couldn't get the voice recognition to understand my accent!) and got through instantly.
My past few experiences with Manila call centres has been good. Better staff training? Not hiring people with heavy accents that are difficult to understand?No doubt the call centre issues will be resolved by a new call centre in MNL
Go away and get some status, come back and try again.
That is really unhelpful and is just trolling.
The call centre waiting times are incredibly bad for non status passengers. I would hate to be answering some of these phone calls and immediately copping an earful.
Also as stated before, call back isn't always offered. This should be fixed.
That is really unhelpful and is just trolling.
The call centre waiting times are incredibly bad for non status passengers. I would hate to be answering some of these phone calls and immediately copping an earful.
Also as stated before, call back isn't always offered. This should be fixed.
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Saw a comment from Red Roo on another thread.
The premium desk appears to be answered promptly with hardly any wait time. Not good for the others.
I urgently needed to cancel some flights and entered my SG (gold) number. Got the 'we will call back' message. Hung up and used my partners WP number and answered immediately. I explained the urgency (too complex to go into here) and she was fabulous.
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Ive done that too.
Family members and work colleagues on phone to QF131313 but wait inordinately long. So I used my FF number and rang the Plat number and explained the issue. Get through immediately on all occasions. To me this is an unofficial benefit. Gives me a bit of kudos.
However it should not matter what type of passenger is ringing up. QF and other businesses should realise that the customer is wanting a human interaction with the company. What better time to engage with the customer in a positive way.
They should certainly answer all calls in a reaosnable time.
But I'm not preapred to give up the platinum line to acheive that!