Qantas Club vs. Status Club - should a purchased membership have any status?

Purchased QP memberships should have zero status - give lounge access only.

  • Agree

    Votes: 46 28.4%
  • Disagree

    Votes: 116 71.6%

  • Total voters
    162
  • Poll closed .
Status
Not open for further replies.
I think that it is salient to post that neither of QFs domestic competitors’ lounge memberships (Rex or Virgin Blue) - currently provide much in the way of additional travelling benefits beyond lounge access.

Agree with the concept that once something is paid for, it should be supplied as specified for the duration for which it was paid. (However, on renewal, a business should be able to change the offer, and the consumer should also be free to decline repurchase.)
 
All the moaning and groaning about loosing privilege due to watering down benefits in the latest round of changes - a simple solution, fly more.

munitalp (thats PLATINUM backwards BTW)
!
Easy to say fly more when someone else is picking up alot of your flying expenses:shock:
 
Last edited:
Are you nuts? Lets put it another way. You pay for a business class ticket, but after purchasing the ticket and getting on the plane, they tell you business class is no longer entitled to free meals and beverages. Would you be happy and accept that you cant get the money back that you paid for the service???

I fly between 6 - 12 times a year domestically. I have paid my QP membership personally for the past 6 or 7 years. You would have seen the cost in a previous post. I am not paying those fees just to have a free beer before flight and a place to sit for half an hour. It was paid so I wouldn't have to line up for half an hour to check in, nor wait until the last bag comes out to collect my luggage. The extra bag on occasion certainly came in handy.

Now, after having paid for a 2 year membership last year, i find out the main reasons why I pay for membership are being taken away, and I have zero right to refund.




Anyhoo, I'd like to think that a decent percentage of QP members would fail to renew their membership in response to the latest "enhancements", and let QF know their opinion. QF, however, seem to either think ya'll will just cop it sweet, or they don't really care if they have paid members or not!

This little black duck will 100% not be renewing my qantas membership. And due to my status with Delta/Skyteam, I have access to all Virgin Blue lounges. Given the check-in / baggage benefits will be the same, then I will certainly be happy to take my loyalty away from qantas and fly DJ in the future.
 
This little black duck will 100% not be renewing my qantas membership. And due to my status with Delta/Skyteam, I have access to all Virgin Blue lounges. Given the check-in / baggage benefits will be the same, then I will certainly be happy to take my loyalty away from qantas and fly DJ in the future.
Have you considered asking for a refund of you remaining QC membership under condition 4.4. Note my emphasis, it seems that the changes might deprive you substanially of your intended use....

The Qantas Club Terms & Conditions
Qantas Club T&C said:
4.4 If Qantas closes a Qantas operated airport lounge in a Member's registered city of residence without replacing it, or amends these Terms and Conditions or the Club Rules in a way that deprives the Member substantially of the intended use of the membership, the Member will have the option of cancelling their membership and receiving a pro rata refund of the membership fee for the remaining period of membership.
 
In principle I agree that QP membership should be just for lounge access only. Given that QF has marketed QP membership as more than lounge access, it will be difficult to take away the other perks. Perhaps for future members. When I purchased life membership, it was primarily to get lounge access and everything else was bonus.

As for status enabling QP membership/access, QF seems to have stuffed up with the sums by allowing this for gold FF members - this is probably what makes the lounges in Sydney and Melbourne so jam packed. Bit too late to take this away without creating a riot.

On the issue of refund for T&C 4.4, wouldn't it be interesting to see how they would pro rata a life membership - with current life tables or those of us who are well, many of us could argue that we will easily live to 90 years of age and with good health and quality of life!
 
On the issue of refund for T&C 4.4, wouldn't it be interesting to see how they would pro rata a life membership - with current life tables or those of us who are well, many of us could argue that we will easily live to 90 years of age and with good health and quality of life!

But then some people would be able to present ultrasounds of their liver / Blood tests etc and prove they weren't going to live to 90, based on the open bar at the QP... Could be a VERY interesting battle with Qantas if they wanted to play that line :)
 
... munitilP perhaps you have cottoned on to QF's strategy, maybe soon they'll remove access to paid lounge membership?

Wanna access a lounge with no status? Buy Business class ...

I have a secret dream that this is actually the case, and that Qantas will convert all QP Life members to SG Life.. ahhh if only :cool:
 
munitalP - what the heck were you smoking when you made that post? Either you were seriously high, or the fumes from the 5th alarm bushfire you were deliberately starting were already affecting your hippocampus :p

Let's look at this on raw cost of the QP membership, which is 805 inc. GST for the first year including the joining fee (from memory approx AUD200).

This amount is obviously less for those who are members of a corporate or association program, Government employees, and other groups with arrangements for a reduced rate - but for the purpose of this argument let's just assume the public price.

On your suggestion, the ~600/yr they spend would only get them access to the actual club.

It should be noted that none of the items you've stated in the original post are afforded to someone on account of QP membership.

Looking at what you propose and depending on their QFF membership level, they would lose the following:

QPNB

  • Priority checkin (Domestic going at completion of NGCI anyway, international remains)
  • ODU
  • Priority reservations and wait-listing
  • Priority baggage & increased allowances
QPPS

  • ODU
  • What they would lost as a QPNB, they would pick up again by virtue of current PS benefits, including Domestic Priority check-in
Now, without the actual numbers of QP members across the different QFF tiers, it's hard to make a solid financial argument on the points raised.

I would however based on my understanding of talking to other paid members put forward the following counterpoints to your proposal:

Current benefit offering costs nothing

The benefits you'd suggest withdrawing already cost the airline two fifths of nothing, and are provided within the existing technological/systems/process framework.

If they can do it, and get more revenue through lounge memberships and increased line revenue - why not provide these benefits as a small and cheap enticement to part with hard currency.

Reduced liabilities on balance sheet

The ability to redeem QFF points as ODU's in the QP also helps the airline, as it reduces their liabilities by allowing more rapid redemption of points balances.

Assists in creating brand preference, and revenue positive outcomes

I would however hazard a guess that while those who are QPNB don't fly as much as they might want, their QP membership keeps them loyal to QF and away from other carriers as much as possible.

Opportunities to increase revenue

The ability of QP members to access ODUs allows the airline to provide a better service experience, paid for out of the points value redeemed for these upgrades, in seats that weren't occupied anyway.

By allowing the ODU's this can potentially show off the higher service class experience, giving customers greater information and enticement to consider paid tickets in a higher cabin class - and of course more mainline revenue if the flyer isn't already committing all their current travel to QF.

Subsidises lounge operations

Let's be honest, paid QP members subsidise the lounge for SG, WP and other high tier FFP members in the Oneworld alliance.

By offering paid memberships, and providing low/no-cost benefits for parting with your hard earned dollars, QF can guarantee a steady revenue stream which keeps paying passengers happy - and provides the upper tiers a lounge space too.


In short, you must have been smoking something serious to even suggest this. It goes against all foreseeable logic, common sense, possibly financial sense, and the general community view around these parts anyway.

Take two tablets, and call us back in the morning :D

Yeah - what he said +1.

This view is only slightly influenced by my QP Life membership :p. That said, if the membership covered only lounge access, who, other than the odd alcoholic, would join? It's often as crowded as the waiting areas for the hoi poloi and the few free drinks and snacks don't cover the cost.

It's the side benefits, stupid. (apologies to Bill Clinton, a man who really had side benefits!)
 
Maybe that's it ...

... munitilP perhaps you have cottoned on to QF's strategy, maybe soon they'll remove access to paid lounge membership?

Wanna access a lounge with no status? Buy Business class ...

They'd be mad. My parents, for example - two paid QC members, travel overseas once or twice a year to Europe, and maybe a domestic flight once.

That's *maybe* 10 lounge visits per membership. Why on earth would Qantas want to kill a program under which people like my PUs are happy to pay $60 per visit and upwards, in the years they only fly once to Europe?
 
Maybe I'm a little slow, has purchased membership lost benefits or is it about too? I haven't heard anything about it from Qantas and if this is the case the least they could do is let me know.....

Either way if these changes are in/implemented I would like to think the purchase price will drop. It's not worth paying just for lounge access unless you fly alot. If you did fly alot you would have the status to not need to purchase. Doesn't add up imo. I bought membership 7years ago to avoid an excess baggage fee on a flight from Japan it's one of the reasons I renew it. the lounge is nice but the perks sell it.
 
I bought lifetime membership back in 1993 (as well as lifetime golden wing - those were the days!), then through a work change in 2002 earned lifetime gold. I have been wp since then. But for the job change I would have had to rely on my lifetime membership for the many domestic flights I take, so I would not want to see any loss of priviledge for those who buy lounge access.
 
QC should remain as it was offered.

Here's a thought, what about a super QC membership which allows access to domestic J lounges and international F lounges?
 
QC should remain as it was offered.

Here's a thought, what about a super QC membership which allows access to domestic J lounges and international F lounges?

You’re dreaming? :p

It’d have to be priced so high that it’d actually be cheaper to earn, or you’d have massive overcrowding ;)
 
I think that it is salient to post that neither of QFs domestic competitors’ lounge memberships (Rex or Virgin Blue) - currently provide much in the way of additional travelling benefits beyond lounge access.

I really don't think that Qantas should be in the game of matching the competition, even through they clearly are doing content to match them, as they need to offer more if they wish to charge more. IMO it is a very bad look for them to only be as good as, and not better than, the next airline.

On the issue of refund for T&C 4.4, wouldn't it be interesting to see how they would pro rata a life membership - with current life tables or those of us who are well, many of us could argue that we will easily live to 90 years of age and with good health and quality of life!

But then some people would be able to present ultrasounds of their liver / Blood tests etc and prove they weren't going to live to 90, based on the open bar at the QP... Could be a VERY interesting battle with Qantas if they wanted to play that line :)

Not sure they would bother with the expense of scans and such. Surely they would just use the average life expectancy aprropriate for the members concerned.
 
Sponsored Post

Struggling to use your Frequent Flyer Points?

Frequent Flyer Concierge takes the hard work out of finding award availability and redeeming your frequent flyer or credit card points for flights.

Using their expert knowledge and specialised tools, the Frequent Flyer Concierge team at Frequent Flyer Concierge will help you book a great trip that maximises the value for your points.

I do think that QF are forgetting that someone purchasing a QP membership is a kin to guaranteeing them business, and not just a token amount. (unless you feel that paying $600 for a $7 beer is good value)

Your hardly going to purchase a QP membership then fly DJ and not step foot on a QF plane for the rest of the year.

The problem with QF's race to the bottom is that DJ are right now racing to the top...

Customer loyality is one of those things that is hard to measure on balance sheets when your companies got it, but easy to see the hole left on the balance sheets if your company loses it. By erroding loyality programs all QF is doing is paving the way for DJ to come the next full service carrier in AU (which is what DJ are aiming for)

So yes, I think QP should give a degree of status (SG within the QF group)
 
Not sure they would bother with the expense of scans and such. Surely they would just use the average life expectancy aprropriate for the members concerned.

In the forum setting, I think it is hard to see the tongue firmly planted in the cheek with my comments suggesting a challenge of prorata life membership. But, if anybody is up for taking one for the team, we would watch with great interest. :D
 
In the forum setting, I think it is hard to see the tongue firmly planted in the cheek with my comments suggesting a challenge of prorata life membership. But, if anybody is up for taking one for the team, we would watch with great interest. :D

From memory, Life membership was calculated at the rate of 20 years membership fees.
 
The Frequent Flyer Concierge team takes the hard work out of finding reward seat availability. Using their expert knowledge and specialised tools, they'll help you book a great trip that maximises the value for your points.

AFF Supporters can remove this and all advertisements

Perhaps Qantas can offer both? Have a normal tier for a reasonable price, where it includes a reasonable (limited) number of lounge access, valid for the next 12 months, but nothing else. Then, have a higher tier, with all the extra status, priviledges, bells, and whistles available at a much higher rate, should anyone be willing to pay for it. All current members would be "transferred" to this higher tier until renewal time (if there is one), when they can decide which product would suit them best.
 
Have you considered asking for a refund of you remaining QC membership under condition 4.4. Note my emphasis, it seems that the changes might deprive you substanially of your intended use....


Contacted Qantas re obtaining a pro-rata refund based on the above T&C's (thanks to Medhead for pointing out the clause).

They just called me and said my claim is being rejected as "the benefits I have said are being changed still exist" and effectively, I am not losing any benefits.

I pointed out that it has been widely reported, and also on their website (pointed out to them where to look), that the changes are coming into effect.

I then asked for the reasons on the rejection to be sent by e-mail / post so that I can take it further.

So they have taken my money, stopped providing the benefits i paid for, and now refusing to honour their own terms & conditions.

Definitely taking by business elsewhere whenever possible now.
 
Maybe DK will status match QP life??? Its probably in their interests to do so!
 
Status
Not open for further replies.

Enhance your AFF viewing experience!!

From just $6 we'll remove all advertisements so that you can enjoy a cleaner and uninterupted viewing experience.

And you'll be supporting us so that we can continue to provide this valuable resource :)


Sample AFF with no advertisements? More..
Back
Top