Qantas cancelled my Business Class classic reward and tried to charge me $3000 to reinstate!

Struggling to Redeem Your Frequent Flyer Points?
The Frequent Flyer Concierge team takes the hard work out of finding reward seat availability. Using their expert knowledge and specialised tools, they'll help you book a great trip that maximises the value for your points.

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Struggling to use your Frequent Flyer Points?

Frequent Flyer Concierge takes the hard work out of finding award availability and redeeming your frequent flyer or credit card points for flights.

Using their expert knowledge and specialised tools, the Frequent Flyer Concierge team at Frequent Flyer Concierge will help you book a great trip that maximises the value for your points.

This issue is still happening. Somehow my child become an adult on the booking and once I called up? Tickets silently cancelled. Qantas said JAL cancelled my flight, JAL said the opposite. Happy that Qantas sorted it out but consider myself fortunate. Anyway, lesson learned, won't be calling about an award booking unless it is critical.
 

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