How does Accor treat you as an Elite guest?

[Seat0B]

Congratulations on your marriage @ant-au

 

[rake]

Property: Raffles Udaipur
Status: Explorer+ Diamond
Room booked: Manor Suite
Room upgraded/type: Yes , one category upgrade to Oasis Suite
Rate: A$2700 for 3 nights
Early check in/late out: Requested late checkout of 5.30pm, was offered and moved to a non-suite room at 12 noon.
Free internet: Yes.
Welcome drink: Yes - 1x coupon on app (didn't use)
Welcome amenity: Collection of local sweets for adults. Candies and marshmallows for kids. Several souvenirs during the stay for us to take back.

We recently stayed at Raffles Udaipur and had a generally wonderful experience. Stunning architecture, pristine grounds and exceptional comfort. It is an exquisite property with world-class amenities, though some luxury service details need refinement.

The Oasis Suite was gorgeous, spacious and offered a peaceful view, contributing to some of the most restful sleep we've had in a luxury hotel. The butler and housekeeping teams truly went above and beyond with thoughtful surprises, and the overall quality of the dining outlets was impressive. We also deeply appreciated the family-friendly touches, such as complimentary children's meals.

While the physical property is breathtaking, a few service touchpoints fell slightly short of standard luxury expectations. The check-in and arrival process felt a bit disjointed with multiple handoffs, and dining flexibility was restricted. Additionally, service at times leaned a bit transactional rather than intuitive. Pre-arrival communication regarding transfer details could be handled with more secure, official channels.

Overall, it is a magnificent island sanctuary with incredible potential. With a bit more attention to seamless guest coordination and personalised luxury touches, it can easily live up to its name.

 

[Duffa]

Property: Sofitel Melbourne
Status: Explorer+ Platinum
Room booked: Superior Room (Base)
Room upgraded/type: Yes, to Prestige Suite Club Sofitel (corner suite)
Rate: Accor+ Explorer 15% off non-refundable rate. Stay Plus used, $306 for 2 nights
Early check in/late out: Not offered - not required
Free internet: Yes
Free breakfast: Yes, in Club lounge or buffet restaurant
Welcome drink: Yes, at Atrium Bar Level 35
Welcome amenity: Bottle of red wine.
Recommend: Yes!

Arrived at 3 pm, check-in was very straightforward as the desk was empty. Very pleasant host offered an upgrade to the prestige suite which is the largest room on the floor with fantastic views of the bay, St Kilda Road arts centre and just around the corner, the MCG. Have already been to the Club Sofitel for tea and coffee which were served to us by very attentive staff. Going back for pre-theatre drinks and canapés .