Qantas call centre | Australian Frequent Flyer
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Qantas call centre

onemore

Member
Joined
Jul 14, 2009
Messages
324
Realising that when international flights start again I thought I would order some Qtags for my trips, should have been an easy task, not so. So on the phone I go, enter my details ffn and pin and was answered promptly then was asked all the details, full name, address, date of birth, mothers maiden name , so I gave them a few more for the record, my waist size, shoe size the dogs name and what cars we have in the stable.

Rant over.
 

calmelb

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Joined
Oct 13, 2014
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496
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I could understand them asking the name and address, especially when it comes to ordering something that is coming in the post. You might've triggered a security warning somehow and so they wanted to verify the DoB and your mother's maiden name too (both of which are security questions)

Edit: QTags also don't work internationally, only domestically
 
Last edited:

DC3

Established Member
Joined
Jan 8, 2010
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I can say that I have never used the Qantas bag tag. Perhaps I’ve missed something. Although I recall some posts about their use as drink coasters.
 

calmelb

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Oct 13, 2014
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I can say that I have never used the Qantas bag tag.
I was once forced to use them. When I was pulled out of the check in queue with a "can I see your FF card please" and then she wouldn't print out bag tags, made me use my QTag which I had on my carry on (The check in bag ultimately got lost but unsure if that was because of the tag or just baggage incompetence)
 
Joined
Nov 18, 2011
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What’s happening at the QF call centre today? My calls to QF over the past week have been answered within seconds. Today, still waiting for a call back over 7 hours.
 
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