Qantas call centre staff lying about their real location?

[Mattg]

I've heard several reports recently about Qantas' offshore call centre staff claiming they're in Hobart when asked, when they are in fact overseas (most likely Manila).

Has anyone else noticed this lately? I sure hope these staff haven't been instructed to outright lie to customers about where they are.

BTW - while you can usually tell when you're speaking to someone in Hobart based on their Australian accent, a non-Australian accent doesn't necessarily mean you're not talking to someone in Hobart. I believe there is at least one Malaysian and a South African working in Hobart. But those are very much exceptions.

 

[Ade]

I've heard several reports recently about Qantas' offshore call centre staff claiming they're in Hobart when asked, when they are in fact overseas (most likely Manila).

Has anyone else noticed this lately? I sure hope these staff haven't been instructed to outright lie to customers about where they are.

BTW - while you can usually tell when you're speaking to someone in Hobart based on their Australian accent, a non-Australian accent doesn't necessarily mean you're not talking to someone in Hobart. I believe there is at least one Malaysian and a South African working in Hobart. But those are very much exceptions.

I never thought about this until now ... Going by my experience, I have spoken to staff that say they are AKL based, having sub-continent accent - may be the really are AKL based ... or ...

 

[gethsemene]

As quite a few of them are patients of mine, a lot of them may be actually in their living rooms, I don't know how particular Qantas are about the WFH being actually IN Hobart...

I normally know because I start talking about the weather outside (although you can prob just guess windy and a bit chilly)

 

[Blackadder]

I've heard several reports recently about Qantas' offshore call centre staff claiming they're in Hobart when asked, when they are in fact overseas (most likely Manila).

Has anyone else noticed this lately? I sure hope these staff haven't been instructed to outright lie to customers about where they are.

BTW - while you can usually tell when you're speaking to someone in Hobart based on their Australian accent, a non-Australian accent doesn't necessarily mean you're not talking to someone in Hobart. I believe there is at least one Malaysian and a South African working in Hobart. But those are very much exceptions.

Does it really matter?
As long as they are competent in doing their job. If you have a problem with someone just call back later.

 

[markis10]

It’s really none of our business where they are, so why put them in a difficult position which could be seen as harrasment, certainly not respect !