Qantas call centre staff lying about their real location?

[PERLHR]

The NCL based staff are mostly sales agents now for the likes of BA Holidays. The gold, GGL and YouFirst lines now only go to MAN since about 2019 or2020

Really? I did not know that....mind you it was years ago when I would be regularly on with Newcastle particularly for flight changes/AVIOS bookings etc....thanks for that...

 

[kpc]

There is a reason why Hobart call centre is sought after...nothing about race or discrimination imo.

 

[pagingjoan]

Slightly off-topic, but on a recent call I was supposedly on the VIP line, needing to change a MEL-SYD-SIN-LHR (and return) booking at short notice.
As it appeared that nothing was available for my new dates with the same routing, I commented that I didn't actually need to fly via Sydney, if some other option was available.
The staff member responded:
"Oh, I don't think we fly from Melbourne to the UK. But I could check......."

 

[AuSammy]

I’m bronze and was helping another bronze member mate reorganise and add sectors to their ow J award booking.

Calling on a Sunday lunchtime we were answered by someone with a very very strong islander accent, very polite good english.

Understood what we wanted but said she didn’t have the tools to make some of the changes nor reprice the itinerary herself but there was a backup team that could assist if we didn’t mind hanging on while she organised what we wanted.

We were on the phone for quite some time but she popped back on the call regularly to assure us she was still there and not to worry.

After quite some time she advised it was all done and could we check my mates email account as the repriced reissued tickets should have been delivered.

Sure enough the tickets were there and she waited while we went through and double checked all the details before she left the call.

Wherever she was located I don’t care. Was superb, even if time consuming, service.