FlyingKangaroo
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- Feb 13, 2020
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First issue I is that they are no caterers in any of those ports. Second issue is 737 doesn't have chilled storage. 737 can be double catered but the food would spoil. If there was any physical way of doing it, like in HBA where the meals get taken inside to be kept chilled, they would do that but it isn't possible due to the length of the flights there.
I understand there are logistical challenges, but they do not necessary preclude solutions.
Could Qantas work with the airport in Apia to secure access to a refrigerator to keep meals chilled overnight? (Perhaps biosecurity rules would rule this out.)
Even then... some airlines source catering from local hotels at certain destinations. Someone caters the business lounge in Apia. Ditto for the cafe at the airport that sells at least basic sandwiches, yogurts, etc., and we all know QF has no problem with toasties.

I get that for a small subset of Pacific flights, Qantas has decided it's not worth the hassle. That doesn't detract from nor excuse the poor service and pax experience, and I'm not convinced that it is genuinely impossible to come up with some sort of better alternative. Rather, they just don't want to bother coming up with or paying for one.
Regardless, they threw a form letter response and 10,000 QF points at me, which I suppose is worth more than an omelette anyway, so there we go.