Qantas Award: Availability shown but error when booking

Discussion in 'Qantas Frequent Flyer Program' started by TheDan, May 3, 2014.

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  1. TheDan

    TheDan Intern

    Apr 18, 2013
    67
    15
    Canberra
    Facebook:
    Hi,
    I just received enough Qantas points for an award booking with Emirates I will looking into for quite a while now. Unfortunately, when I had chosen my itinerary and going to step 4 (of 5) the booking process, it only gave an error: "[FONT=Arial, Helvetica, sans-serif]We are unable to confirm your selected flights. Select ‘Start over’ and choose alternative flights. (15079 - 421)"[/FONT]
    [FONT=Arial, Helvetica, sans-serif]
    [/FONT]I have tried several times and also different routings, but always got the message. Obviously I am a bit disappointed now, but can't reach the Qantas award hotline until Monday. Has this happened to someone else in the past? Could the issue be that the trip to one-way Germany to Australia?
     

  2. DIANNENICOLOFF

    DIANNENICOLOFF Junior Member

    Sep 24, 2008
    30
    3
    Perth WA
    It happened to me trying to book Washington to Perth, same 'Start over'. Rang Qantas and was told one of the sector was not available, even though it was showing for ages. You don't have to wait until Monday, you can ring them anytime.
     
  3. Spizz

    Spizz Active Member

    Jun 12, 2009
    625
    70
    Adelaide
  4. jpk

    jpk Active Member

    Jun 18, 2006
    602
    137
    MEL
    Had similar for a HKG-DXB-LGW on EK recently. Kept error-ing out, called in, she reproduced the same issue, booked it at no extra charge over the phone. Really good agent.
     
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