Qantas, Australia's new LCC?

[ajw373]

Support
Phone and email support via Qantas is basically useless. Long hold and reply times (if you get an email reply at all). Sometimes you’ll get a good CSR, with amazing customer service, but I usually don’t hold my breath. I’ve only used Virgin support once, great experience.
Virgin1, Qantas 0

Just curious if you have flown Qantas for the first time recently, how do you know who poor or consitant their customer service is?

 

[davidj]

Just curious if you have flown Qantas for the first time recently, how do you know who poor or consitant their customer service is?

Flights with partners via Qantas booking system, Frequent Flyer queries, car hire, hotel bookings ect ect ect.

To be honest you can have a vast amount of business with the Q group, and even move up status pretty quickly without even jumping onto a flight with the white kangaroo.

 

[mannej]

Flights with partners via Qantas booking system, Frequent Flyer queries, car hire, hotel bookings ect ect ect.

To be honest you can have a vast amount of business with the Q group, and even move up status pretty quickly without even jumping onto a flight with the white kangaroo.

You need 4 ~'s before you can gain status so you need either QF or JQ flight numbers before you can gain status.

 

[legroom]

Flights with partners via Qantas booking system, Frequent Flyer queries, car hire, hotel bookings ect ect ect.

To be honest you can have a vast amount of business with the Q group, and even move up status pretty quickly without even jumping onto a flight with the white kangaroo.

To be honest, that view is not fair dinkum (aka less than full & frank with the veracity of the subject under discussion).

I don't mind a lack of knowledge as I'm guilty of that on many occasions but to state as 'facts', not queries, what is patently incorrect is a worry.

As known by many (AFFers or not), flights on QF/JQ metals are required at least four times per membership year for the SCs to be counted towards status attainment or retention.

20.1.5 The travel required in each Membership Year to attain or retain Silver, Gold or Platinum status levels must include a minimum of four Eligible Flight Segments where Qantas, QantasLink or a Jetstar Airline is the Marketing Carrier.

I'm not questioning your motive but I do question your handling of factual materials in a rather loose manner.

Cheers

 

[Steelo]

Maybe this thread should be moved over to a Virgin thread - it appears to me that this thread has been premised or created on a pretty false basis as a way of bagging Qantas. None of it stacks up.

 

[Mavrrix]

You need 4 ~'s before you can gain status so you need either QF or JQ flights before you can gain status.

But those ~'s can be gained without ever going on a plane with a kangaroo (or an orange star) on the side.

 

[drross]

Yes but how can you then comment on QF or onestar standards without flying with them

 

[maninblack]

Hmm. Not sure what this thread is about or where it's going.

 

[asg29e]

But those ~'s can be gained without ever going on a plane with a kangaroo (or an orange star) on the side.

I don't believe that to be true. Mind explaining how?

 

[legroom]

I had the same doubts but I went back to my QFF statements finding that the QF codeshares (EK metal) did earn the ~'s in April 2013 in my case.

So, theoretically you could garner the 4 ~s just by flying QF codeshare EK metal.

I don't believe that to be true. Mind explaining how?

 

[markis10]

Could you please explain how ?

Also, please refer to the T & C if possible.

My AA (an OW partner) flights while giving me the SCs do not qualify for the ~ at all.


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It would be healthier if posts could come from facts and not conjectures.

I am happy to be corrected with facts.

The OP is right, you can achieve status without setting foot on any Qantas Group aircraft, as the four qualifying flights just need to be marketed, not operated by QF group as per the Terms and Conditions.

20.1.5 The travel required in each Membership Year to attain or retain Silver, Gold or Platinum status levels must include a minimum of four Eligible Flight Segments where Qantas, QantasLink or a Jetstar Airline is the Marketing Carrier.

 

[legroom]

Markis10

You were too quick !

Once I realised I was incorrect, I replace that post with another (#50) confirming what you posted.

The OP is right, you can achieve status without setting foot on any Qantas Group aircraft, as the four qualifying flights just need to be marketed, not operated by QF group as per the Terms and Conditions.

20.1.5 The travel required in each Membership Year to attain or retain Silver, Gold or Platinum status levels must include a minimum of four Eligible Flight Segments where Qantas, QantasLink or a Jetstar Airline is the Marketing Carrier.

 

[asg29e]

The OP is right, you can achieve status without setting foot on any Qantas Group aircraft, as the four qualifying flights just need to be marketed, not operated by QF group as per the Terms and Conditions.

20.1.5 The travel required in each Membership Year to attain or retain Silver, Gold or Platinum status levels must include a minimum of four Eligible Flight Segments where Qantas, QantasLink or a Jetstar Airline is the Marketing Carrier.

OK, thanks. Live and learn.

 

[cambriamarsh]

I don't believe that to be true. Mind explaining how?

Code share?

 

[davidj]

Thanks guys, I'm meant to be the Qantas novice here!

Anyone else who posts that this thread is about bagging Qantas ect, I believe the fanboi fourm is a few more clicks away, you're in the wrong thread (sorry to be blunt).

I'm just trying to be objective with my experiences, little will disagree the Virgin product offering has increased and Qantas decreased over the past few years. Just today Virgin announced complementary drinks and snacks.

Back on topic

 

[mannej]

Calling somebody a fanboi because their experience differs from yours isn't a great way to endear yourself even if it is said in jest.

The title is quite sensationalist so I don't know why you haven't expected the responses such as what you have seen.

 

[davidj]

Calling somebody a fanboi because their experience differs from yours isn't a great way to endear yourself even if it is said in jest.

The title is quite sensationalist so I don't know why you haven't expected the responses such as what you have seen.

I have expected such responses, and yes as I pointed out in my first post the title would hit a few nerves, but is it really that far from the truth?? I believe it is closer than it once was, therefore this point of this thread.

Do we really think Qantas is still a full service provider? Do we think Qantas will be a full service in the future?

 

[mannej]

I have expected such responses, and yes as I pointed out in my first post the title would hit a few nerves, but is it really that far from the truth?? I believe it is closer than it once was, therefore this point of this thread.

Do we really think Qantas is still a full service provider? Do we think Qantas will be a full service in the future?

Having flown both FR and QF, I can tell you QF are a long way off being a LCC. Your experience of QF is atypical of flying a LCC...

 

[ajw373]

Do we really think Qantas is still a full service provider? Do we think Qantas will be a full service in the future?

Yes and still well ahead of Virgin Australia, and well ahead of any other carrier I have ever flow on routes equivalent to Qantas domestic. Eg Intra-europe, (where I have personally flown Air Chance, BA (about 70 times return), BMI, Iberia, TAP, SAS, Air Malta, Turkish, Croatian, Cyprus etc) and US domestic (flown AA and UA and Delta).

And yes for continuing as a full service provider. Though of course I reckon Australia (this includes Virgin Australia) due to costs will eventually head down the Europe and American 'domestic' way.

 

[davidj]

Having flown both FR and QF, I can tell you QF are a long way off being a LCC. Your experience of QF is atypical of flying a LCC...

And? Thats a good thing right? Having a fresh set of eyes to complete an analysis for an outside perspective. Similar sort of result once a new fresh CEO gets onboard (minus the pun)