Qantas approach to sales

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BAM1748

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I agree that you "pays your money and takes your chances" as they say but the OP's post was about the fact that Qantas had a sale (where he/she booked) and then followed it immediately by another sale. One would generally expect that a sale is a discrete occurrence i.e. prices would revert to normal (whatever that is) at the conclusion of the sale. I don't think there was any indication of wanting recompense but just pointing out that what they did was a bit "off".


Hello people, Sales being one off are old hat these days, we have the Pre Christmas pre easter etc.

21 st century everyone, like it or not. I actually think airlines have been slow to pick up on the sales being on going. Ever been to JB Hi Fi, they spend a lot of money making it look like a sale.

matt
 

markis10

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I am shocked by Qantas deciding to do a big sale on the very weekend that Virgin are offline, who would have thought it would happen??? Insert appropriate smiley here, and kudos to QF re the timing.
 

sumthinfornuthin

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Has to be same day (and I am not sure Qantas would count itself as one of its competitors!)

Same principle as a shop-keeper with a bit of stock left on the shelf. all the profit is tied up in selling that stock as the early sales simply cover cost.

No doubt selling the last few seats on the plane is the same with Qantas. ??
 
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JW1003

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I bought some bottles of Gatorade in Woolworths the other day and went to Woolworths today and found those same bottles of Gatorade were now on sale.
Do I:
A) Suck it up
or
B) Complain about it on the internet?

I'll go with option A and put it down to bad timing. Neither of us had a crystal ball to foresee the future.


You could always suggest that Qantas starts a program like Supercheap Autos Club Plus where you get a credit if a fare goes on sale soon after your purchase. But I have my doubts about how far you'll get with that.
I know people who would take the goods back with receipt of purchase. Obtain full refund, then walk in and repurchase at the special price.
 

greenfrog86

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I bought some bottles of Gatorade in Woolworths the other day and went to Woolworths today and found those same bottles of Gatorade were now on sale.
Do I:
A) Suck it up
or
B) Complain about it on the internet?

I'll go with option A and put it down to bad timing. Neither of us had a crystal ball to foresee the future.


You could always suggest that Qantas starts a program like Supercheap Autos Club Plus where you get a credit if a fare goes on sale soon after your purchase. But I have my doubts about how far you'll get with that.

Sure, lets all suck up Qantas 'enhancements', coughpy lounges, priority boarding that doesn't always work, insufficient overhead baggage storage, award seat availability, benefits extended to Platinum Ones not fitting their expectations, 'interesting' changes to fit-outs on some aircraft etc etc etc

Isn't this what this forum mostly consists of? In addition to all of the fantastic advice of course!

Apologies for ever bringing it up
 

oz_mark

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20,000
The lower price could also be a competitive response. Some quick checks on random dates had United and Virgin throwing up fares even less than Qantas.
 

PaulC83

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Jan 27, 2009
Posts
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I can completely sympathize with the OP, and unfortunately has happened many times to me :( I used to get really worked up about it but I once read on this forum somewhere something which I have taken with me, and I think is a very good life philosophy, and that is "on an aeroplane, never ask the person next to you what they paid for their ticket...." The upshot is, there ALWAYS is a better deal out there, and getting too hung up about it can do your head in.
 

Paddy55

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Slightly OT but two weeks ago I purchased some new pants from the Nordstrom Online store that were on sale, only around $40. I noticed this morning they had since been further reduced to $28/pair and thought bummer, then realised I could contact Nordstrom (Through their fantastic online chat!) and ask for a refund of the difference.

Not a problem at all from Nordstrom, this kind of service will keep me going back.

Nordstrom have a long held reputation for customer service... they seem to inspire loyalty as a conseuqence.
Lesson for QF here? :confused:
 

11sjw

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Sure, lets all suck up Qantas 'enhancements', coughpy lounges, priority boarding that doesn't always work, insufficient overhead baggage storage, award seat availability, benefits extended to Platinum Ones not fitting their expectations, 'interesting' changes to fit-outs on some aircraft etc etc etc

Isn't this what this forum mostly consists of? In addition to all of the fantastic advice of course!

Apologies for ever bringing it up

changes to a product offering are totally different to fluctuating prices.
 

mattm199

Member
Joined
Apr 9, 2007
Posts
136
I would go with the "swings and roundabouts" approach to sale prices.
Last year I kicked myself for missing out on one of the USA J fare sales through dithering a few hours too long; so had to pay the higher price.
This year, booked a trip to LAX during the recent sale, and happy with the fare paid, I guess regardless of any future fare changes.
We miss out when the price goes up; but I don't think can really complain if the price falls.
I note the sale fare T&C's usually particularly limit refunds or changes, which we accept to get the lower pricing, as opposed to a full J or F fare which allows refunds or changes.
 

JohnK

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Posts
43,976
I know people who would take the goods back with receipt of purchase. Obtain full refund, then walk in and repurchase at the special price.
And that is the right thing to do if there are no penalties involved.

Unfortunately most Qantas tickets come with hefty change/cancellation fees.
 
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