Qantas Account: Notice of suspension

[Deleted member]

Wow. 185 Entries to this thread and I think at most 2 relevant replies.

No wonder the op has given up and not bothering to respond any more.

To the Op: No I have not received such an email. (However this is because I do not use Qantas' shopping mall.)

The email is as I recall about account suspension. Not necessarily limited to Qantas shopping mall.

 

[love_the_life]

Hello AFF! It's me again

As promised, here's an update on what happened to my account...

I waited out my 21 days of punishment by Qantas after which... nothing happened. Account still locked and zero correspondence from QF.
Considering I had 4 J award tickets booked I thought it would be best to stay quiet just incase of an account closure in which case I would most likely lose my points and my flights. So I waited some more.

This week curiosity finally got the better of me and I called the number provided in the email.

After explaining to the agent that my account had been locked due to some transaction through the QF Mall, I was placed on hold. 5 minutes later the agent got back to me and apologised for any inconvenience caused. He explained that retailer X (not going to say which one.. sorry) still credited points even after a refund or exchange had taken place within 30 days, which had been the case for me.

The agent only referred to 1 single transaction which caused my account to be flagged as "fraud". He said "take this fraud thing lightly as it's definitely not your fault that the points still credited". I told him it was poor form to just freeze accounts and provide zero correspondence as to what was happening almost 1 month after the supposed 21 day waiting period. In the end he told me no points would be taken back (since the transaction he was referring to was a simple exchange of an item) and offered me 10k QF to compensate for any inconvenience caused which I think was a satisfactory outcome to the whole situation.

Thank you for the update ataraxis. It sounds like things have been resolved well.

 

[Ansett]

As much as I enjoy AFF this thread typifies why I pay less attention and contribute less than I used to, the OP has been attacked and all sorts of accusation and assumptions made. It is amazing how people tend to go to the negative.

To the OP congrats on getting the outcome and for your patience during the many attacks on you and your intentions. I hope that those who made assumptions and negative comments now have the decency to offer there congratulations and apologise for being incorrect.

 

[rock86]

As much as I enjoy AFF this thread typifies why I pay less attention and contribute less than I used to, the OP has been attacked and all sorts of accusation and assumptions made. It is amazing how people tend to go to the negative.

To the OP congrats on getting the outcome and for your patience during the many attacks on you and your intentions. I hope that those who made assumptions and negative comments now have the decency to offer there congratulations and apologise for being incorrect.

Completely agree.

It was just assumed by a number of people on this thread that the OP had been gaming the system because his account was frozen, and surprise surprise it was the actual system between QFF and the third party store which wasn't functioning correctly.

 

[Pushka]

Thanks for the update. It seems such a draconian thing to lock an account and then it all goes pfffft. And then said it wasn’t your fault. Given you had active bookings they should have cleared it earlier. What a relief for you.

 

[coco50]

So you book all your flights and hotels etc through a travel agent like flight centre ?

keepin' it old school!

No. I have booked many trips direct with the airline.

 

[burmans]

To the OP congrats on getting the outcome and for your patience during the many attacks on you and your intentions. I hope that those who made assumptions and negative comments now have the decency to offer there congratulations and apologise for being incorrect.

I suspect not but at a minimum hope they have a good hard look at their behaviour in immediately translating (as it transpires) false assumptions into hard accusations of fraud.

PS. Well done to admin too for the way this was handled!

 

[blaz]

As long as people think it is ok to provide as little information as possible to assess a situation, you will get speculation and and poorly formed opinion. People do this all the time, and often find even the questions offensive because it suggests hiding relevant information. This thread taught me very little about Qantas policy on fraud but a lot about human nature.

 

[support]

As long as people think it is ok to provide as little information as possible to assess a situation, you will get speculation and and poorly formed opinion. People do this all the time, and often find even the questions offensive because it suggests hiding relevant information. This thread taught me very little about Qantas policy on fraud but a lot about human nature.

While I totally get where you are coming from, members must have a right to some level of privacy too, otherwise we'd all be using our real names, surely? (and don't call me Shirley). Some specifics are certainly useful when helping other members, but others may just satisfy a curiosity.

I'm glad a happy outcome was reached and the OP was kind enough to let us all know.

 

[RichardMEL]

Thank you for the update and knowing what happened.

I agree it's poor form to not communicate and then say "oh take it lightly" ?!! I'd have freaked out a bit thinking I'd done something really bad or conversely feel powerless feeling I hadn't done anything wrong but at the mercy of the system. I'm glad that agent at least saw fit to offer compensation, but it still seems pretty rough justice over apparently one flagged transaction.

Still, good result. Thanks again for the update.

 

[blaz]

While I totally get where you are coming from, members must have a right to some level of privacy too, otherwise we'd all be using our real names, surely? (and don't call me Shirley). Some specifics are certainly useful when helping other members, but others may just satisfy a curiosity.

I'm glad a happy outcome was reached and the OP was kind enough to let us all know.

It is human nature....just ask any divorced person who was at fault, and you will undoubtably get two different stories .People don't have to lie...they just need to give you just enough information to get your sympathy. Any other information is seen as superfluous. Asking questions should not be seen as doubting your integrity, just a way of developing an informed opinion. After all, we already have anonymity on this forum. You are not obliged to answer questions of course, but one wonders why anyone would bother posting an interesting situation if it can't be openly and frankly discussed. Maybe, that is just me.

 

[Pushka]

While I totally get where you are coming from, members must have a right to some level of privacy too, otherwise we'd all be using our real names, surely? (and don't call me Shirley). Some specifics are certainly useful when helping other members, but others may just satisfy a curiosity.

I'm glad a happy outcome was reached and the OP was kind enough to let us all know.

What is privacy in this context? Advising numbers of transactions and the number of points involved, breaches no privacy issues at all. We can’t really make an informed comment without that; on the other hand the OP didn’t really ask us to do that, did he/she.

 

[juddles]

At the end of the day, the OP knew that there was a weakness in the system whereby you could make a purchase, reverse it, but still get points. He promoted this. The fact (?) that Qantas is aware that this is a weakness in their system, and may have been unable to prove fraudulent intent, is not IMHO, something worthy of rejoicing that compo was given. We all pay for such scams.

 

[Isochronous]

<redacted>

At the end of the day, the OP knew that there was a weakness in the system whereby you could make a purchase, reverse it, but still get points. He promoted this. The fact (?) that Qantas is aware that this is a weakness in their system, and may have been unable to prove fraudulent intent, is not IMHO, something worthy of rejoicing that compo was given. We all pay for such scams.

When did he promote the exploitation of this "weakness"?

By the way, since points have no monetary value, it is inappropriate to make allegations of fraud.

 

[flighthacks]

Thank you for the update and knowing what happened.

I agree it's poor form to not communicate and then say "oh take it lightly" ?!! I'd have freaked out a bit thinking I'd done something really bad or conversely feel powerless feeling I hadn't done anything wrong but at the mercy of the system. I'm glad that agent at least saw fit to offer compensation, but it still seems pretty rough justice over apparently one flagged transaction.

Still, good result. Thanks again for the update.

Yep every possible scenario was flashing in front of me! In the end all the fuss was for nothing; just stoked to not lose my account

 

[juddles]

....
When did he promote the exploitation of this "weakness"?

By the way, since points have no monetary value, it is inappropriate to make allegations of fraud.

Do the research on the OP, like I did.

It is not hard.

 

[flighthacks]

LOL. The OP never divulged the details of why he was is this predicament. I still ask myself why he would not do this. All we have now is his "version" of what transpired.

In other threads he openly gloated about rorting the system. I can't help but feel, that even if what he says now is true, it may be a case that the system let him get by with a dodgy one. If it is true he got compensation points, that is even harder. Someone who encourages rorts later gets compo?? Probably why reasonable people who are less skilled get nothing.....

LOL. The OP never divulged the details of why he was is this predicament. I still ask myself why he would not do this. All we have now is his "version" of what transpired.

In other threads he openly gloated about rorting the system. I can't help but feel, that even if what he says now is true, it may be a case that the system let him get by with a dodgy one. If it is true he got compensation points, that is even harder. Someone who encourages rorts later gets compo?? Probably why reasonable people who are less skilled get nothing.....

Please... you took some comments I made out of context and multiplied them by 100 X. Maybe your background is in mainstream media? Me gloating about rorting the system? Yeah right!

 

[juddles]

A really simple question that the OP could answer, to clear this all up, is was he aware prior to this event that he could gain points for free if he purchased and then returned an item? Would love to hear the answer to that.

 

[flighthacks]

A really simple question that the OP could answer, to clear this all up, is was he aware prior to this event that he could gain points for free if he purchased and then returned an item? Would love to hear the answer to that.

Everyone knows that if you wait 30 days + to return an item the points will credit. However; even if you wanted to take advantage of that you would have to take in consideration that credit card interest might eat up any benefit you gain from earning a few points, unless you have cash flow to support. It's a lot of effort to go through and you take on the risk of a refund being refused for whatever reason (item goes missing in the mail, damage etc). Hardly worth my time but yes I gave this as a tip to someone that needed a few points for whatever... jokingly. Little did I know inspector Juddles would turn that comment into an ACA premier.

Anyway, as i mentioned earlier. When i exchanged the item which got my account flagged, it was done so 24h after purchase. It's also the reason I'm not going to disclose which retailer it was; wouldn't want you (juddles) to go down the path of crime

 

[sjk]

A really simple question that the OP could answer, to clear this all up

Not a whole lot to be cleared up, apart from why you apparently feel the need to go all Encyclopedia Brown on him.