Qantas Account: Notice of suspension

[blaz]

I know that the original post was simply a question as to whether others have had their account suspended for similar reasons, but how can you compare apples with pears if we don't know all the facts. I have two questions...how many points were being questioned (not how many purchases) and did they gain points in previous transactions where items were returned, and retained these points regardless ?

 

[burmans]

Returns are part of any business whether physical or online Thats fine. Any retailer who complains about any returns shouldn't be in the busjness

However behaviour like what you mentioned and what I mentioned is not on. It's taking advantage of the generosity of a business who doesn't have to pay for return shipping by law. Or offer such a long return period. If a buyer had to pay for return shipping (assuming its not a faulty product ) then they're not going buy 4 shoes which 3 are going to be returned That's 3 loads of shipping, receiving back used goods, and a lot of resources.

No different to those people that book 4 restaurants on a Friday night months in advance and cancel three. Many restaurant owners are complaining about this recently
Put a non refundable deposit and thst will stop

The online businesses could do this but they haven't. Online businesses offer a flexible returns policy because its probably the one downside of buying online, if you buy in-store you can try before you buy, if you buy online you can't. So they offer these sort of policies to get over this perceived downside in the mind of their consumers.

Whether you personally know people who have returned good is largely irrelevant, these retailers themselves are on record as acknowledging they need to have such policies to attract customers, and hence they do. Without speaking on their behalf a reasonable assumption is that they have the stats and feel they need them because they also know people do actually use these facilities.

 

[SOPOOR]

The online businesses could do this but they haven't. Online businesses offer a flexible returns policy because its probably the one downside of buying online, if you buy in-store you can try before you buy, if you buy online you can't. So they offer these sort of policies to get over this perceived downside in the mind of their consumers.

Whether you personally know people who have returned good is largely irrelevant, these retailers themselves are on record as acknowledging they need to have such policies to attract customers, and hence they do. Without speaking on their behalf a reasonable assumption is that they have the stats and feel they need them because they also know people do actually use these facilities.

of course, I am not the bible of online shopping, I would be considered a moderate online shopper,
obviously if people keep on doing this, and the realise its going to be a problem ,they will stop it,
just like restaurants who are trying to or moving to charge deposits for bookings,
I personally hope they stop free returns, as it will hurt people who genuinely need to make return

 

[coco50]

caveat emptor! Don't buy products online. I never do and I have never missed a "bargain",

 

[lovetravellingoz]

caveat emptor! Don't buy products online. I never do and I have never missed a "bargain",

Well I do not know what you buy, but I in my experience sometimes the cheapest price is online. In particular when that purchase is stacked with one or more discount codes as well as cashback vehicles and/or FF Bonus Point Portals that are only available online.

Also there may be items on clearance not available at a store near oneself, if at all.


I have sometimes inspected an item, tried on shoes etc, instore and then bought the item online (with any promos codes) as it was cheaper than if I paid at the register.

Also sometimes, and indeed quite often, the cheapest price might from outside Australia.

• (downside is that delivery can be up to a month and so if I need it quicker I may pay more for that reason)
• (with some items where the warranty is important, or I may be concerned about repairs/ servicing etc, I will pay more to ensure I have good access to those things in Australia)

 

[SOPOOR]

Well I do not know what you buy, but I in my experience sometimes the cheapest price is online. In particular when that purchase is stacked with one or more discount codes as well as cashback vehicles and/or FF Bonus Point Portals that are only available online.

Also there may be items on clearance not available at a store near oneself, if at all.


I have sometimes inspected an item, tried on shoes etc, instore and then bought the item online (with any promos codes) as it was cheaper than if I paid at the register.

Also sometimes, and indeed quite often, the cheapest price might from outside Australia.

• (downside is that delivery can be up to a month and so if I need it quicker I may pay more for that reason)
• (with some items where the warranty is important, or I may be concerned about repairs/ servicing etc, I will pay more to ensure I have good access to those things in Australia)

exactly, i believe overall its cheaper or the same online for the majority of things,
however there are down sides of online eg delivery, reliability, returns, fraud, time

but if price is your only concern, i believe online is the way to go for most things,

 

[williamsf1]

I can see Qantas bringing in a rule that points will only be issued after the return period closes ( as some have noted here up to 100 days) .. This would close the loophole

 

[RichardMEL]

caveat emptor! Don't buy products online. I never do and I have never missed a "bargain",

So you book all your flights and hotels etc through a travel agent like flight centre ?

keepin' it old school!

 

[p--and--t]

Wow. 185 Entries to this thread and I think at most 2 relevant replies.

No wonder the op has given up and not bothering to respond any more.

To the Op: No I have not received such an email. (However this is because I do not use Qantas' shopping mall.)

 

[lovetravellingoz]

I personally hope they stop free returns, as it will hurt people who genuinely need to make return

The reason why many online businesses offer free returns is that they know that many people have a fear that the item that they buy online will not be as they perceive it to be.

So those businesses believe that they achieve higher sales by having a free return policy.

 

[SOPOOR]

The reason why many online businesses offer free returns is that they know that many people have a fear that the item that they buy online will not be as they perceive it to be.

So those businesses believe that they achieve higher sales by having a free return policy.

obviously,
but eventually if this behaviour gets worse, they will or should stop it or modify the returns policy

 

[muppet]

obviously,
but eventually if this behaviour gets worse, they will or should stop it or modify the returns policy

I cannot fathom why a consumer would encourage a business to be less consumer friendly....

 

[lovetravellingoz]

obviously,
but eventually if this behaviour gets worse, they will or should stop it or modify the returns policy

Any business can choose to "sack" its bad customers. Which probably takes us back to the OP and Qantas in this case.

Many companies will have reasonable use as part of their terms.

 

[juddles]

I see that the "Frequent Flyer Gazette" referred to this thread. Not very well IMHO. Twice they refer to the need for Qantas to change to prevent the incorrect allocation of points, as though it is QF fault. NO! The points were credited correctly - it is the gaming of the system using the trick of returning goods after the points are credited that causes a problem.

I really believe that this thread is below what AFF should highlight. Does AFF really want to encourage this as a medium for people to swap ideas and experience as to how to defraud companies??

 

[rock86]

I see that the "Frequent Flyer Gazette" referred to this thread. Not very well IMHO. Twice they refer to the need for Qantas to change to prevent the incorrect allocation of points, as though it is QF fault. NO! The points were credited correctly - it is the gaming of the system using the trick of returning goods after the points are credited that causes a problem.

I really believe that this thread is below what AFF should highlight. Does AFF really want to encourage this as a medium for people to swap ideas and experience as to how to defraud companies??

Or Qantas could take what would seem quite a simple step and not credit points until the stores 'free' return periods have lapsed - no skin off their nose as they're just not issuing points until later.

 

[SOPOOR]

Or Qantas could take what would seem quite a simple step and not credit points until the stores 'free' return periods have lapsed - no skin off their nose as they're just not issuing points until later.

exactly, customers shouldnt have to suffer an account suspension, for something that could be a genuine refund or return,
and as others have said buying 4 items of different sizes and sending back 3 of them.

its qantas' fault for designing a system that allows people to get points on refunds

and no I rarely do refunds , unless I have to , nor do I buy 4 items when I only need 1

I find refunds to be a bit awkward and sometimes embarassing depending on what it is is and why

 

[juddles]

.....its qantas' fault for designing a system that allows people to get points on refunds.....

No. If people had to wait three months for the points they would scream blue murder.

And it appears from everything available from this OP that this is not some unfair closure of an innocent account - it is a completely legit response from QF to try to minimize scamming.

 

[SOPOOR]

No. If people had to wait three months for the points they would scream blue murder.

And it appears from everything available from this OP that this is not some unfair closure of an innocent account - it is a completely legit response from QF to try to minimize scamming.

yes
many other points programs or bonus points etc do have a standard "6-8-10 weeks" or "14 business days" before points are posted type of T&Cs

im waiting for qantas points from Kogan, its been about 6 weeks, apparently its normal

 

[juddles]

...... customers shouldnt have to suffer an account suspension, for something that could be a genuine refund or return...y

the only customer who "suffered an account suspension" here appears to be someone who actively gamed the system to extract fraudulent points. There have been numerous posts from other members who from time to time make returns, but none of them appear to have suffered an account suspension.........

 

[rock86]

No. If people had to wait three months for the points they would scream blue murder.

And it appears from everything available from this OP that this is not some unfair closure of an innocent account - it is a completely legit response from QF to try to minimize scamming.

yes
many other points programs or bonus points etc do have a standard "6-8-10 weeks" or "14 business days" before points are posted type of T&Cs

im waiting for qantas points from Kogan, its been about 6 weeks, apparently its normal

Exactly.

If QFF added it to the T&C's then tough, if you can't wait for the points to credit, go shop somewhere else and don't collect QFF points on the purchase.