Qantas Account: Notice of suspension

[nlagalle]

I mentioned it earlier, 3-4 from memory in the last 6 moths.

I'm also guessing these 3-4 returns were of a substantial point value??

 

[mannej]

Fairly standard doesn't make it a good customer service experience...

It is better than having the axe swung without a chance to state your case.

 

[drron]

I don't know why we are still talking about this.Juddles has the answer.
<a href="630,000 Qantas Points Lost - Can anyone help guide me on their reinstatement">630,000 Qantas Points Lost - Can anyone help guide me on their reinstatement</a>

There are also posts in the Bankwest thread about about bankwest closing accounts and a QFF account being closed.And another post in a thread on an Amex account being closed.
Think Icarus has flown too close to the sun.

 

[There'sOnlyOneJimmy]

I don't know why we are still talking about this.Juddles has the answer.
<a href="630,000 Qantas Points Lost - Can anyone help guide me on their reinstatement">630,000 Qantas Points Lost - Can anyone help guide me on their reinstatement</a>

There are also posts in the Bankwest thread about about bankwest closing accounts and a QFF account being closed.And another post in a thread on an Amex account being closed.
Think Icarus has flown too close to the sun.

I can’t help thinking that OP’s Points Activity Statement would make for fascinating reading...

 

[love_the_life]

I don't know why we are still talking about this.Juddles has the answer.
<a href="630,000 Qantas Points Lost - Can anyone help guide me on their reinstatement">630,000 Qantas Points Lost - Can anyone help guide me on their reinstatement</a>

There are also posts in the Bankwest thread about about bankwest closing accounts and a QFF account being closed.And another post in a thread on an Amex account being closed.
Think Icarus has flown too close to the sun.

Interesting reading. Methinks the OP makes a bit of a habit out of the practice. If so then they got what they deserved IMO.

 

[songhost]

Anyway, Qantas should invest more in enhancing their system, fixing the issue, rather than blaming their customers. Online Mall is something similar to the cashback websites like CashRewards, it's their responsibility to track and validate transactions before posting points.

 

[flighthacks]

lol my question was if anyone else had received a similar email...

Also, hi to all the HFC members!

 

[Princess Fiona]

lol my question was if anyone else had received a similar email...

Also, hi to all the HFC members!

No I haven’t had a similar email.

And hello again

 

[docjames]

Whats an HFC?

 

[Hvr]

Whats an HFC?

NBN= High Fibre Cable
Facebook= High Flyers Club

 

[docjames]

Thanks @Hvr

 

[juddles]

Anyway, Qantas should invest more in enhancing their system, fixing the issue, rather than blaming their customers......

Absolute rubbish. The technique used by the OP is clearly dishonest, and done fully "knowing the system". At the end of the day we all pay for such dishonesty.

I know that the line between taking advantage of loopholes and being blatantly dishonest can sometimes not be clear, but this is not, IMHO, such a case.

 

[flighthacks]

Absolute rubbish. The technique used by the OP is clearly dishonest, and done fully "knowing the system". At the end of the day we all pay for such dishonesty.

I know that the line between taking advantage of loopholes and being blatantly dishonest can sometimes not be clear, but this is not, IMHO, such a case.

So you've never returned something you bought online?
In any case, thanks for your judgement and opinion.

 

[odysseus]

So you've never returned something you bought online?
In any case, thanks for your judgement and opinion.

"Something" is singular. And returning is offered because there may be something unexpected that you can't determine without trying.

Your situation is multiples. And where its bought with the intention to be returned i.e. not a legitimate purchase.

 

[flighthacks]

"Something" is singular. And returning is offered because there may be something unexpected that you can't determine without trying.

Your situation is multiples. And where its bought with the intention to be returned i.e. not a legitimate purchase.

Here's an example:
I only buy clothes online, I buy a bunch of stuff and send back anything I don't like/doesn't fit. Hence why a lot of online retailers have pretty flexible return policies to accomodate this.
Anyway, I'm not here trying to convince anyone. I simply asked if anyone had received a similar email. Clearly not, so I guess the case is closed.
Happy to report back at the end of my 21 day suspension to let you know the outcome.

 

[dajop]

Here's an example:
I only buy clothes online, I buy a bunch of stuff and send back anything I don't like/doesn't fit. Hence why a lot of online retailers have pretty flexible return policies to accomodate this.

Probably what most detracts from your credibility, in they eyes of many, is lack of clarity about the amounts and proportion involved.

Say you spent, $2,000 online in 10 transactions, and refunds involving 3 of those to the sum of $300, a few us I am sure would come down on your side. You spent $10,000 in 20 transactions, and refunding 15 of them totalling $8,000, then it would be totally understandable that QF have taken the action they did.

 

[MEL_Traveller]

"Something" is singular. And returning is offered because there may be something unexpected that you can't determine without trying.

Your situation is multiples. And where its bought with the intention to be returned i.e. not a legitimate purchase.

On my annual trip to the US i would order maybe a dozen different items from a range of retailers. One item had to be returned twice because of sizing issues (company sent it a third time for the right fit). Some shoe companies are the same... perfectly happy for you to order two sizes in multiple styles and only keep those you want.

And all of those come with free shipping to the consumer.

So i wouldn’t think the OP’s claims about returning multiple items is out of the ball park these days.

 

[JohnK]

So you've never returned something you bought online?

Did you buy something with the intention of returning the goods and trying to keep the points?

I'm not sure I understand this obsession with points.

 

[eminere]

On my annual trip to the US i would order maybe a dozen different items from a range of retailers. One item had to be returned twice because of sizing issues (company sent it a third time for the right fit). Some shoe companies are the same... perfectly happy for you to order two sizes in multiple styles and only keep those you want.

And all of those come with free shipping to the consumer.

So i wouldn’t think the OP’s claims about returning multiple items is out of the ball park these days.

Exactly. Generous return and exchange policies from online retailers are not as uncommon as one might think; that's how these businesses compete with traditional brick-and-mortar stores by offering the customer peace of mind that they will be satisfied when they purchase items without the ability to try them on.

I don't understand the accusations of fraud being levelled at the OP. It's frankly quite rude imo.

 

[Mrmaxwell]

I don't understand the accusations of fraud being levelled at the OP. It's frankly quite rude imo.

Agree 100%.

Another QF IT loophole yet it is the OP fault? In the organisation I run if any activity such as this was occurring the customer is the last person I would shift blame on...I would have my CIO in my office with a 'please explain'.

Let's not forget we are talking about the amazing good value with awesome customer service QF Online Mall