Qantas Account: Notice of suspension

[flighthacks]

So we get back to the question - how many refunds were done.

I mentioned it earlier, 3-4 from memory in the last 6 moths.

 

[flighthacks]

What happens after 21 days?

The email goes on to say that they will investigate and take back the points that shouldn't have been credited. I have 21 days to respond if I object to that happening. Don't want to paste the full email incase it identifies me... there's some standard "legal notice" on the bottom

 

[flighthacks]

I’m not yet convinced, and from the comments, or believe that the email actually was from Qantas and not a general phishing email.

100% legit. No Nigerian royals sending me large stacks of cash this time...

 

[HTG2016]

Base on my last exp with the online mall . QF will take 30 days to credit the points while The Iconic let you return refund within 100 days . QF didnt took back the points after i return a pair of shoe that didnt fit 40 days after purchase .

At 5 points / $ and sometimes up to 10 points / $ . It easy to rack up 10K of QF points if ones keep buying and returning .

 

[Pushka]

I mentioned it earlier, 3-4 from memory in the last 6 moths.

Ok. I thought that was in reference to something else. In which case I can’t think your account will be permanently suspended. It’s a nothing really.

 

[oz_mark]

I'd hazard a giess and suggest Qantas have a degree od tolerance on these things. keep doing it and you spring up on some report.....

 

[love_the_life]

Base on my last exp with the online mall . QF will take 30 days to credit the points while The Iconic let you return refund within 100 days . QF didnt took back the points after i return a pair of shoe that didnt fit 40 days after purchase .

At 5 points / $ and sometimes up to 10 points / $ . It easy to rack up 10K of QF points if ones keep buying and returning .

But you are not entitled to the points for returned goods. QFF is within its rights to rescind points awarded in error. When is does this is the issue and is up to them. What you propose IMO is actually theft if it is conducted in order to gain points for returned goods. Others may disagree and say it is QFF's problem because of poor IT systems.

 

[Pushka]

But you are not entitled to the points for returned goods. QFF is within its rights to rescind points awarded in error. When is does this is the issue and is up to them. What you propose IMO is actually theft if it is conducted in order to gain points for returned goods. Others may disagree and say it is QFF's problem because of poor IT systems.

Agree. It isn’t clear if this also relates to the OP’s situation. But even so when you think of the ways in which points are thrown away it’s really small stuff.

 

[HTG2016]

But you are not entitled to the points for returned goods. QFF is within its rights to rescind points awarded in error. When is does this is the issue and is up to them. What you propose IMO is actually theft if it is conducted in order to gain points for returned goods. Others may disagree and say it is QFF's problem because of poor IT systems.

Agreed , you not suppose to earn any points on returned goods and if repeatedly doing so i consider it fraud . just to point out my exp with generous The Iconic 100 days return policy compare to other retailer normally 14 days max . Some may see this loopholes and doing so purposely just to earn points .

 

[Jack_OC]

Ok. I thought that was in reference to something else. In which case I can’t think your account will be permanently suspended. It’s a nothing really.

I'd be interested to know how many points were earned through those purchases, as it might not be a trivial number!

A few examples:

• As someone else mentioned, there have been promotions where you can earn 10 points/$ with The Iconic. Some of the individual items for sale via the The Iconic cost well over $1,000 (e.g. suits/jackets). Consequently, it's quite possible that someone could earn 100k-200k QFF points over 3-4 orders during those promotional periods.
• You can earn 5 points/$ with Tiffany and Co. You can spend $50k on a single item of jewellery on that site!
• There are also a number of high end clothing retailers, as well sites such as the Apple Store and Microsoft Store - you could also spend a lot of money on many of those sites without raising any eyebrows.

Again just to stress that these are just hypothetical examples, I have no idea how many points the OP collected from cancelled/returned orders.

 

[JohnK]

Interesting. Maybe enough people have been using a loophole to earn points to warrant further investigation.

 

[Jack_OC]

Nope, I said it in reply to the question "Do the Qantas Mall T&Cs mention what actions they can take if they suspect fraud may have occurred?". i.e. Qantas Mall T&Cs are not relevant.

But you also went on to mention Clause 8.1 in that post:

I don't see how it's relevant. The suspension is "under clause 8.1 of the Qantas Frequent Flyer Terms and Conditions". Those T&C's make no reference to the Qantas Mall. I can't even find any T&Cs for the Mall which prohibit the things the OP is said to have done. To me it sounds like QF are making it up as they go along.

I thought you were saying Clause 8.1 and/or the QFF T&Cs in general are not relevant to this situation, on the grounds that they make no reference to the Qantas Mall.

Perhaps I just misunderstood what you meant there, but you also replied twice directly to posts that I made, and again appeared to suggest that the QFF T&Cs in general, and Clause 8.1 in particular, are not relevant to this situation, because the QFF T&Cs don't mention the Qantas Mall:

How can the OP's actions on the Qantas Mall constitute a "material breach of any of the Terms and Conditions" when the T&Cs don't mention the Qantas Mall?

[Clause 8.1] deals with account suspensions for the reasons it lists. Not account suspensions because you do something not referred to.

You said you were not sure why I was "arguing" with you, so I explained why - it was because I thought you were disagreeing with me about the relevance of these T&Cs. As I said previously, if that's not what you were doing, that's fine, although I still can't think of any other plausible interpretation of your comments above.

Anyway, I have no interest in continuing to debate this - I was just trying to make the point that people can fall foul of T&Cs even if the T&Cs do not explicitly refer to a particular partner of the program and/or a specific way of earning points. There are some very broad terms - deliberately so, I assume - that can be applied to various situations. I suspect QFF will always be able to argue that there has been a breach of the T&Cs, if someone finds a way to harvest points without spending any money.

 

[RichardMEL]

21 days seems a bit odd.

QF are not known for their speed with "investigating" issues let alone resolving them.. so what does a 21 day suspension achieve?

does seem quite odd.

 

[Lucky_man]

I wonder if QF have gone to get the points back on the returned items and the points are not there as they have been used or transferred. This creates a problem because it could easily happen without any improper or dubious behavior.

Has any one had a negative balance of points in their account?

QF can't really ask for monetary compensation for the points because as we all know there is no connection between points and dollars. So you could end up where you are in debt to QF for points but have no direct way to repay it.

 

[Mrmaxwell]

They could at least send you notification first that it shouldn't be happening and to cease from now on, rather than just suspending you.

QF have a way with customer service

 

[oz_mark]

21 days seems a bit odd.

QF are not known for their speed with "investigating" issues let alone resolving them.. so what does a 21 day suspension achieve?

does seem quite odd.

21 days is the time given in the 'please explain' provisions of section 8.2

 

[oz_mark]

They could at least send you notification first that it shouldn't be happening and to cease from now on, rather than just suspending you.

QF have a way with customer service

From what I have seen, once 'audits' start on your account, pretty much all companies are like this.

 

[mannej]

They could at least send you notification first that it shouldn't be happening and to cease from now on, rather than just suspending you.

QF have a way with customer service

This is fairly standard to allow for natural justice to occur.

 

[Mrmaxwell]

This is fairly standard to allow for natural justice to occur.

Fairly standard doesn't make it a good customer service experience...

 

[Princess Fiona]

I mentioned it earlier, 3-4 from memory in the last 6 moths.

I use the QF mall a lot for purchases, like a lot of shoppers i return items on occasion. Or do partial refund eg. buy 2 pairs of shoes, keep the right size and send back the other.

Sometimes Qantas does credit the points for these purchases even though technically they shouldn't. However, I don't see why a technical glitch in their system should result in a suspension?

I mentioned it earlier, 3-4 from memory in the last 6 moths.

Are we talking points earning from a pair of shoes here or something much bigger say in 6 or 7 figures ?

Could perhaps your account have been on watch from previous earnings ?