Positive QF experience

[juddles]

.....tell your old man to tell the CEO to fix their status credit issue? ....

What is the Jetstar status credit issue?

 

[juddles]

....Why on earth are we creating platforms for people to complain on? .....

Hi there jamesimo, welcome to the forum.

Your post, although I agree with some of the content, is also ironic. "a platform for people to complain on" ? Isn't your post a complaint?

 

[sudoer]

I disagree. There are many negative posts, but there are also many positive ones.

I don't think AFF is overwhelmingly negative, but my advice was tailored to @jamesimo24 specifically. If they don't consider bombings in Syria and Kim Jong Un's nuclear tests to be important enough to warrant reporting, then surely complaints about aircraft downgauges, poor airline service and long call centre queues would be no different?

What is the Jetstar status credit issue?

SCs haven't been posting to QFF for 6-8 weeks. Slow posting of QFF points and SCs after a JQ flight

Your post, although I agree with some of the content, is also ironic. "a platform for people to complain on" ? Isn't your post a complaint?

Spot on.

 

[RooFlyer]

Welcome to AFF @jamesimo24 . Please get stuck into other threads as well.

on social media who can't even spell properly

That said, we might have to send you over to the "Grammar thread' or at least the paragraphing one.

 

[PJF]

Thought I'd share an excellent QF experience I had on Saturday morning.

Booked Townsville - Roma for a long weekend to visit family. There was only one Dash 8 service doing the Roma run on Saturday with an 8.10am departure. This had me booking onto my old faithful QF969 departing TSV at 5.55am. Unfortunately, I had a checked bag .

Connection time was 30mins (the minimum I believe is bookable in Brisbane.) We landed about 15mins late and unfortunately I was seated at the rear of the aircraft, as soon as I got off the aircraft I looked to the screens to see that my Roma flight had closed.

I still put on a cracking pace towards Gate 1 and I hear the PA call my name to proceed to the service desk on the lower level near Gate 1.

Immediately at the bottom of the stairs near security I was met by a staff member (I was obviously the only one moving with a distinct sense of purpose) who asked if I was Mr. Stevo. Saying yes she said "excellent - follow me".

We then walk out of Gate 2 (normally where the buses are boarded) and continue to walk underneath the concourse that leads to the Qantas gates 19,20,21.... We dart left half way and she unlocks a small Qantas white fleet vehicle (Corolla I think - was all a bit of a rush).

She then drives me individually to the door of the aircraft, where on the way she asks about my previous flight and said that last she last heard that my checked luggage was already on a cart heading to the aircraft.

I board the aircraft and sheepishly take seat 1B. I receive the seat specific emergency brief and afterwards look out the window and see my bag being walked to the rear of the aircraft.

After a short PA explaining the delay was due to the late arrival of connecting aircraft we were up and on our way.

Perhaps a consequences of it being the only flight of the day to Roma but regardless, really felt the service was top notch and I got exactly where I wanted to be, when I wanted to be there, and with all of my stuff.

Thanks Qantas!

Yes good to hear great service from QantasLink (run by (Sun State Airlines) and QF. I travel Qantas Link a lot for work and have always found them better then the mainline experiences.

 

[Nank]

Hi there jamesimo, welcome to the forum.

Your post, although I agree with some of the content, is also ironic. "a platform for people to complain on" ? Isn't your post a complaint?

Could be I guess, depending on which way you look at it. I am just glad to see someone who is actually impressed with QF rather than the usual barrage of "Qantas (or quantas as people often spell it for some reason?) sucks", "Don't retire the 747" and the like that I see on a far too regular basis throughout social media (didn't want to imply it was all on this site, was talking more about Facebook, Instagram etc., but yes there are some stupid posts on here too and that's inevitable as it is for all sites)

Welcome to AFF @jamesimo24 . Please get stuck into other threads as well.

That said, we might have to send you over to the "Grammar thread' or at least the paragraphing one.

Also yes sorry Rooflyer for the hurried post. At least give me credit for spelling Qantas properly

Haven't heard much about the status credit issues Juddles not too sure what's happening with it.

 

[sudoer]

Haven't heard much about the status credit issues Juddles not too sure what's happening with it.

If you have a direct line to Gareth can you please bring it to his attention? Thanks.