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Poor Brisbane QF Valet Parking service lately

Discussion in 'Qantas Frequent Flyer Program' started by markis10, Apr 27, 2005.

?

Are you happy with QF Valet parking

  1. No problems

    97.5%
  2. Had problems but happy

    0.8%
  3. Had problems and not happy

    1.7%
  1. markis10

    markis10 Veteran Member

    Nov 25, 2004
    30,088
    5,547
    BNE & SYD
    Has anyone noticed the poor service in Brisbane for guests using the valet parking facility since Christmas? Twice this month my car has not been available even though I had not changed my flight since dropping the car off and the freuqent flyer points are not coming through as quickly as before, I have now had 5 long waits for the car this year which makes the long term car park look attractive.
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    Being a regular customer I got to know the staff there well, apparently a lot have left because they got sick of having their shifts cancelled on 1 hours notice (they are casuals) so perhaps the loss of experience is taking its toll. I have made a complaint to Qantas but I am curious if anyone else has had the same experience across the country or am I just unlucky?
     
  2. MetroAir

    MetroAir Guest

    I've not had a problem, in fact came back from AKL recently to find the car washed and vacuumed inside for free (they commented on the amount of dog hair in the car!).

    I was in J but am only a QF rust.

    Cheers
     


  3. Guest

    Guest Guest

    hey... wheres the optimism .. perhaps they were warming your car up for you! :)
     
  4. QF WP

    Moderator

    Jun 20, 2002
    14,246
    5,925
    Brisbane
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    Can't say that I have used it in the past 2 years as I now live 8.5 kms from the airport, so Mrs LW is my Valet Parking attendant... much better service..although a couple of times this year I have waited longer than I wanted :roll:
     
  5. apom

    apom Newbie

    May 17, 2010
    1
    0
    I returned to Qantas Valet Parking last week after several years of not travelling. What a waste of time! I paid $55 to get my car washed and it look liked they dipped it into a bucked of dirty water. When i asked for a refund they told me that was not possible. The guy there said he would get the manager to call me but havent heard a thing since...... disgraceful way to treat business class passengers!
     


  6. markis10

    markis10 Veteran Member

    Nov 25, 2004
    30,088
    5,547
    BNE & SYD
    I have not used it since that post - its run by a different operation now - not Hertz. Although the parking has become a real lottery at BNE and I may need to reconsider.
     
  7. samh004

    samh004 Enthusiast

    Apr 1, 2009
    17,182
    3,747
    Gold Coast
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    No problems, though I’ve never used them… and wow is this thread old. Lock anyone? Surely practices will have changed in 5 years.
     
  8. Sprucegoose

    Sprucegoose Senior Member

    Aug 20, 2003
    6,563
    897
    SE Aust
    I didnt realise the thread was quite old - it would also appear to be just as relevant.

    I have never been impressed with much in BNE, least of which is their 'airport'. One of the problems of outsourcing is you lose contol over the business. Is this a Joyce move manifesting itself now at headquaters and playing the maingame?

    I had used SYD valet for many years, no problems whatsoever. We even left one of our cars there to be picked up on one of our moves by a transporter.

    It would appear to a relevant thread today as it was in 05!!

    Cheers

    SPRUCE:-|
     
  9. Jock28

    Jock28 Active Member

    Jan 16, 2010
    871
    207
    Sydney
    I used to use Qantas Valet at SYD T3 almost weekly. I stopped, and chose to self park because I kept noticing top end luxury cars driving over cement median strips and making illegal turns to beat the airport traffic in the AM and PM on the way to the long term carpark. I started to take notice of the drivers and when one of them ended up being the same person who delivered my Mercedes to Qantas Valet when I arrived early so I chose to no longer entrust my vehicle to them.

    I'll gladly park at SYD T2 as the car is generally kept in the same are where it's dropped off, moving no more than 20m.

    Ironically my car is much cleaner now that I selfpark because it's parked undercover saving me money having to get my car washed everytime I parked it with Qantas valet due to the plane fuel residue.
     
  10. Travel Guru

    Travel Guru Established Member

    Apr 19, 2006
    2,001
    178
    Gold Coast, Australia
    Have you ever tried the off airport parking options?

    I use Andrews Airport Parking and have done so for 3 or 4 yrs now, find their service always good, and prefer my car locked up with them than taking my chance leaving it in long term parking where anyone could get access to it.

    TG
     
  11. Sequel

    Sequel Member

    Aug 30, 2005
    475
    54
    Brisbane
    You are not wrong about the lottery at BNE long term, have always been able to get a park to date, but some days you do wonder if there are actually any left? I was thinking of trying out the QF valet in the next couple of weeks, so will let you know how it goes.
     
  12. Highflyer

    Highflyer Newbie

    Jul 13, 2010
    1
    0
    I use Brisbane Qantas Valet regularly and never have an issue. It does get busy at times but the convenience and staff are really good plus you get the frequent flyer points!! ;) bonus
     
  13. trippin_the_rift

    trippin_the_rift Established Member

    Apr 2, 2006
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    how do you find working for qantas?
     
  14. Deboss

    Deboss Newbie

    Jul 15, 2010
    2
    0
    I park my car at Brisbane QF Valet Parking 3 to 4 times a month. I always find the staff extremely courteous and helpful. The Brisbane Airport precinct has been a nightmare during roadworks over the last 18 months or so, however this has improved markedly recently.
    My only gripe would be that the Brisbane Flight check-in next to Valet is not always open.
    Our Sydney Senior Managers and Sales Team use the QF Valet Parking whenever they travel and are delighted with the service received and the ease of check-in for both Valet Parking and Flights at the Sydney Valet counters.
     
  15. markis10

    markis10 Veteran Member

    Nov 25, 2004
    30,088
    5,547
    BNE & SYD
    I should point out that this thread was started 5 years ago and my comments were on a different operator and different staff, the only thing still current is the name ;).
     
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