I have already received a lovely email from the company offering a partial refund.
Here is my response. I’m honestly not concerned about the money.
It’s my pleasure to help.
I thought the driver could have done more to take me some of the sights. Even if it was a nice mosque or the corniche or the souq.
He could have stayed in the car if he wanted, but at least I could have gotten out and had a walk around taken some pictures and got a small feel of what Doha was like.
Other than a stop at the cultural village, which was nice and enjoyable, the rest of the time was spent driving around with the guide saying things like ‘there is the palace on your left but you can’t see it’.
I did appreciate the karak tea that was bought for me, which was absolutely delicious by the way.
But the driver seemed all too keen to finish up way earlier than three hours and get me back to the airport.
At $350 the tour was not cheap, but I was happy to pay for the experience.
I realise the fog was nobody’s fault, and that my flight was one hour late in getting in, but I felt more could have been done to stop at a few places and see things close up rather than trying to take pictures in fog from a moving car.
Your reviews online are obviously exceptional and it’s clear that you run a great company and service.
I won’t be writing a negative review for the public as I would much rather discuss it with you personally.
I thought your communication before the tour was first class.
For reference I will attach some of the BEST pictures I took from the cart, which we spent 80% of our time in.
It’s up to you if you want to provide a partial refund and how much.
I just wanted to let you know because constructive criticism and learning is part of life.
