Points disappeared [or Don't check on Weekends]

[Flashback]

Points are based on the US dollar as far as I'm aware.

So depending on the exchange rate on the day you checkout the base rate will always vary. Unless of course your stays are in the US at the same rate...

That'd explain it, makes sense!

As another data points - my points all look OK atm.

 

[tuapekastar]

Points now all back...sigh

 

[serfty]

Points now all back...sigh

moral of the story (thread) - don't check HHonors points on the weekend.

 

[Flashback]

And looks like just general system errors now:
Due to technical issues we cannot access your customer profile right now.


Need Reservations? Please continue wihtout signing in, then enter your HHonors number on the guest information page during the booking.
https://secure3.hilton.com/en_US/hh/error/guestsystem.htm

 

[Bundy Bear]

moral of the story (thread) - don't check HHonors points on the weekend.

Moral of the story, Hilton have a cough internet platform.

 

[serfty]

Moral of the story, Hilton have a cough internet platform.

Maybe it takes regular weekend sabbaticals ...

 

[Flashback]

Maybe it takes regular weekend sabbaticals ...

Well.. it's gone, again

At least this time there is a maintenance message....

 

[MarcB]

Well.. it's gone, again

At least this time there is a maintenance message....

My points from a recent stay (last week) credited within a few days but when logging in today, they are gone. Now says '0' earned. It is the weekend though! Hopefully they will return!

 

[Mal]

Well.. it's gone, again

At least this time there is a maintenance message....

Haven't you learnt to not check your HH points balance on a weekend?

 

[JohnK]

I don't understand why HH points disappear on weekend for some people. Yes I now website undergoes constant maintenance but that still does not explain HH points disappearing.

 

[ash.1111]

Nearly every weekend I log on and something is missing or displaying wrong. I now know not to use the HHonors website on a weekend!!!

 

[serfty]

This thread prompted me to log on and check. My points etc. are there, but I diod see this:

 

[Fifa]

Well, I also still have my points.
But I made a couple of reservations this morning and even though they show up on my reservations page, I have not yet received an email confirmation.
(I only had the 'Maintenance in Progress" message with no further info).

 

[Flashback]

Well, the maintenance message is gone and everything appears to be back to normal!

 

[Fridgey]

Well, the maintenance message is gone and everything appears to be back to normal!

I just logged into my HH account and all my points and details of my reservations and previous stays has disappeared again.

 

[DeKa]

I just logged into my HH account and all my points and details of my reservations and previous stays has disappeared again.

They'll be back tomorrow.

 

[oz_mark]

I just logged into my HH account and all my points and details of my reservations and previous stays has disappeared again.

Regular Sunday shenanigans....