Paper towels enhanced from lounges?

I’d suggest making a customer care complaint of all of the “enhancements” or lack therof in the lounges.

My recent enhancement was MEL J domestic lounge showers having black mould on the roofs of the showers. The customer care (Mike HBA) agent was fantastic and directed the concerns to the lounge manager of Melbourne domestic QC, J and CL. However lounge manager responding by advising it wasn’t mould (it definitely wasn’t dust or anything else and looked like the sample pics on a number of the mould removal specialist websites I visited to check), but in the same sentence advised they had cleaned it anyway. So the impression I got and have always got when lodging feedback to the customer care teams about lounges is the management team of each ports lounge brings their own flair and attitude.

Lastly linking the above issue to the discussion about paper towels, change of brand, removal, I suppose the showers might just have more “not mould”
 
PER J lounge has no towels either and just a single dryer. Given it takes at least 30 seconds to properly dry your hands, that's not nearly enough dryers for an entire lounge.
 
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I’m seeing other unwelcome devaluations in some domestic business lounges (I assume QANTAS Club is also impacted by this). Toothbrushes in paper packaging with a single use paper sachet rather than a plastic toothbrush with a small plastic tube of toothpaste.
 
I’m seeing other unwelcome devaluations in some domestic business lounges (I assume QANTAS Club is also impacted by this). Toothbrushes in paper packaging with a single use paper sachet rather than a plastic toothbrush with a small plastic tube of toothpaste.

Accor hotels use those damn paper sachet things. They're so impossible to use. I detest them!
 
I’m seeing other unwelcome devaluations in some domestic business lounges (I assume QANTAS Club is also impacted by this). Toothbrushes in paper packaging with a single use paper sachet rather than a plastic toothbrush with a small plastic tube of toothpaste.
In fairness, this type of product is probably getting ahead of inevitable regulation on plastics from states rather than just a cost saving,
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I’m seeing other unwelcome devaluations in some domestic business lounges (I assume QANTAS Club is also impacted by this). Toothbrushes in paper packaging with a single use paper sachet rather than a plastic toothbrush with a small plastic tube of toothpaste.
In fairness, this type of product is probably getting ahead of inevitable regulation on plastics from states rather than just a cost saving.
 
No paper towels or tissues just now in CBR Business Lounge. What’s next, BYO toilet paper?

As I had a bit of time I asked the lounge dragon (who was actually lovely) if she could take feedback about this and I must have touched a hot button because she was vociferous in her agreement that it’s dreadful. Said many comment but don’t want to put in formal feedback. I authorised her to use my name and FF number, plus I also put in feedback via the app and requested a reply. I’ll post whatever laughable excuse they offer if they ever reply.

My key points were that hand dryers:
  • Are noisy
  • Spread airborne germs
  • Take longer than a paper towel
  • Are not helpful if you’ve washed your face or neck
  • Don’t work if you want to blot your lippy
  • Are not suitable for cleaning any sticky, messy children in your company
Let’s see what they say.IMG_5974.jpeg
 
My key points were that hand dryers:
  • Are noisy
  • Spread airborne germs
  • Take longer than a paper towel
  • Are not helpful if you’ve washed your face or neck
  • Don’t work if you want to blot your lippy
  • Are not suitable for cleaning any sticky, messy children in your company
Not to mention that a hand dryer doesn't really help you blow your nose either. Paper towels being "enhanced" is one thing, but surely we can expect tissues to still be made available?
 
I’m seeing other unwelcome devaluations in some domestic business lounges (I assume QANTAS Club is also impacted by this). Toothbrushes in paper packaging with a single use paper sachet rather than a plastic toothbrush with a small plastic tube of toothpaste.

Pretty hard to avoid paper based amenities on most airlines and hotels these days.
 
Not to mention that a hand dryer doesn't really help you blow your nose either. Paper towels being "enhanced" is one thing, but surely we can expect tissues to still be made available?
There were tissues available in SYD DOM J lounge when I was there a couple of weeks ago, but people were just using them to dry their hands in the absence of paper towel so I’d assume they are burning through the boxes where they are available.
 

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