Oneworld Classic Flight Reward Discussion - The Definitive Thread

[Aeryn]

Is there a date yet when FJ can be selected as part of a OWA?

I was doing some dummy bookings 2 weeks ago that started with FJ flights and was capping out at 318k no issue. They are a full member so should have been eligible since that date.

 

[bobcat]

I've heard and read mixed reports re this but also very interested to know the answer (assuming there is a concrete one!). Hoping to tack on to an existing OWA booking.

Meanwhile ... how alarmed should I be about the below?

I booked one leg a month ago (104,500 points per person). Called up last night and added a few different flights. Few false starts but all seemed to go relatively well.

Additional taxes were charged to my card (still sitting as pending now, as they normally would be the day after). Total points correctly capped at 954k for the booking (two adults, one child).

Additional points were deducted.

I could - and still can - see the added flights on the booking shell. Status is 'confirmed' for all of them. Can access the booking using reference number on JAL/Cathay's website too.

But the e-ticket hasn't been updated. And curiously my points balance is now what it was prior to last night's call .... plus two lots of 104,500:
CANCELLED - CLASSIC FLIGHT REWARD REWARD POINTS DEDUCTION 1 CHD +104,500
CANCELLED - CLASSIC FLIGHT REWARD REWARD POINTS DEDUCTION 1 ADT +104,500

All very odd. Especially given there were - and are - 3 pax on the booking.

Has anybody had a similar experience? Will likely call up on Monday if nothing's shifted by then ... but from memory it isn't that unusual for the e-ticket to take some time to be processed? Does the debiting of points ever match that timeline, or is this a major red flag?

Exceptionally happy to report I was stressed about nothing. Updated e-ticket was emailed approx 24 hours later. Points adjusted then too.

I've read plenty of horror stories. Saturday night was long but refreshingly pleasant. A few things were amiss but I could see those mistakes while looking at the booking on Qantas website (highly recommend!) and they were quickly and apologetically fixed when asked. Wouldn't have waited more than 5 minutes to speak to someone.

This OWA booking was definitely much harder and more time consuming than our first trip, 6 years ago. Partly because we're now a party of 3 ... partly because of the abomination that is Classic Plus

Thanks again, your help is much appreciated.