Oneworld Classic Flight Reward Discussion - The Definitive Thread

[MEL_Traveller]

OK, now she's saying we have to delete 4 flights - down to 8 flights, in order for her to price the ticket. This is out of control. Qantas is a mess!

Hang up and call again! It sounds like the agent isn’t familiar with these?

If you don’t think you’ll be able to get the flights back, just leave the booking as is. Say you’ll need to think which flights to rearrange and call back.

 

[DC3]

OK, now she's saying we have to delete 4 flights - down to 8 flights, in order for her to price the ticket. This is out of control. Qantas is a mess!

HUACA. Probably talking to the wrong person.

 

[sydney]

Any issues here? Seems to be a problem with the last few legs.

AKL-KUL - Transit
KUL-NRT - Stopover 1
NRT-HEL - Transit
HEL-LHR - Stopover 2
CDG-HEL - Transit
HEL-HKT - Stopover 3
BKK-KUL - Transit
KUL-SYD - Stopover 4
SYD-MEL - Transit
MEL-DPS - Stopover 5
DPS-MEL - Transit
MEL-SYD - End trip

They 'escalated' it and I spoke to another person who didn't know the rules and said I'm not allowed to have a stopover in Sydney if I end the trip in Sydney.
They said I had to delete the last 4 flights. Also tried to tell me that the Helsinki transit is a stopover because it's the next day, even though it is a transit because it is within 24 hours.
They're saying that once I leave the Asia zone, I can't return back to Asia. I understand this is incorrect.

 

[DC3]

They 'escalated' it and I spoke to another person who didn't know the rules and said I'm not allowed to have a stopover in Sydney if I end the trip in Sydney.

From memory, there’s a quirk of the system that lumps NZ as being part of Australia. So, transiting/stop-over in Oz may be a problem, as that would be where “the trip ends” (i.e., returning to the ‘country of origin’). Sounds crazy, I know.

 

[sydney]

From memory, there’s a quirk of the system that lumps NZ as being part of Australia. So, transiting/stop-over in Oz may be a problem, as that would be where “the trip ends” (i.e., returning to the ‘country of origin’). Sounds crazy, I know.

I suspected that so tried to change our itinierary to leave from Nadi to Singapore and do Asia first, but now it won't price for the 318k. Does the online system recognise FJ as One World yet?

So much pain. Been on multiple calls and 5hrs on one call. So many don't know the rules and keep telling me stuff that are wrong. Also told me I should not call as can book the One World award online.

 

[mt1552]

I suspected that so tried to change our itinierary to leave from Nadi to Singapore and do Asia first, but now it won't price for the 318k. Does the online system recognise FJ as One World yet?

So much pain. Been on multiple calls and 5hrs on one call. So many don't know the rules and keep telling me stuff that are wrong. Also told me I should not call as can book the One World award online.

Nope, system does not recognise FJ as a full oneworld member yet.