Oneworld Classic Flight Reward Discussion - The Definitive Thread

[Daver6]

We booked and paid the taxes for a OWA in Sept 2022 that we completed 3 weeks ago.
In January we made an addition to our schedule that reduced our taxes by approx $500.
Since then we have had no joy getting a refund either thru email or calling 131313 to the point of exasperation .
Could someone please give some advice as to what to do next?

If you paid by credit card, initiate a charge back.

 

[ETW]

An open-jaw is not 2 stopovers?!?!?

I'm fairly sure I'm right but QF told me they couldn't ticket my flight home because there was too many stopovers. Segments and miles are fine, the issue is stopovers. I'm going to HUCA but anted some validation while I recover from that 4 hour ordeal.

Existing Route
ADL-MIA (Stopover)
MIA-INV (Stopover)
INV-BEY (Stopover)
BEY-DXB (Open Jaw - QF is telling me this an additional stopover)
DXB-HKG (Stopover)

In my view this is 4 stopovers but they are telling me it's 5

I was attempting to add
HKG-KUL (Stopover)
KUL-ADL

By their logic I should at least be able to add HKG-KUL-ADL given I've already used my Hong Kong stopover but they also said that wouldn't be possible

 

[Mr H]

An open-jaw is not 2 stopovers?!?!?

I'm fairly sure I'm right but QF told me they couldn't ticket my flight home because there was too many stopovers. Segments and miles are fine, the issue is stopovers. I'm going to HUCA but anted some validation while I recover from that 4 hour ordeal.

Existing Route
ADL-MIA (Stopover)
MIA-INV (Stopover)
INV-BEY (Stopover)
BEY-DXB (Open Jaw - QF is telling me this an additional stopover)
DXB-HKG (Stopover)

In my view this is 4 stopovers but they are telling me it's 5

I was attempting to add
HKG-KUL (Stopover)
KUL-ADL

By their logic I should at least be able to add HKG-KUL-ADL given I've already used my Hong Kong stopover but they also said that wouldn't be possible

You are right - the open jaw counts as a stopover in the place where it starts. QF are trying to make it count as two stopovers.

 

[Captain Halliday]

An open-jaw is not 2 stopovers?!?!?

I'm fairly sure I'm right but QF told me they couldn't ticket my flight home because there was too many stopovers. Segments and miles are fine, the issue is stopovers. I'm going to HUCA but anted some validation while I recover from that 4 hour ordeal.

Existing Route
ADL-MIA (Stopover)
MIA-INV (Stopover)
INV-BEY (Stopover)
BEY-DXB (Open Jaw - QF is telling me this an additional stopover)
DXB-HKG (Stopover)

In my view this is 4 stopovers but they are telling me it's 5

I was attempting to add
HKG-KUL (Stopover)
KUL-ADL

By their logic I should at least be able to add HKG-KUL-ADL given I've already used my Hong Kong stopover but they also said that wouldn't be possible

You are right - the open jaw counts as a stopover in the place where it starts. QF are trying to make it count as two stopovers.

Just to add clarity to the post by @Mr H , DXB is a stopover.

If you arrive in DXB and do not fly out within 24 hours it’s a stopover.

But HKG should not be.

 

[Mr H]

Just to add clarity to the post by @Mr H , DXB is a stopover.

If you arrive in DXB and do not fly out within 24 hours it’s a stopover.

But HKG should not be.

I was assuming that BEY-DXB was a land sector. It would be helpful to everyone if the OP could specify which bit is a land sector.

 

[Captain Halliday]

I was assuming that BEY-DXB was a land sector. It would be helpful to everyone if the OP could specify which bit is a land sector.

Agreed.

However, I assumed BEY-DXB is a flight.

Is so, and the OP doesn’t depart DXB within 24h (which appears to be the case), then HKG is stopover number five and the QF agent is correct.

But as you say, requires clarification from @ETW .

 

[ETW]

Agreed.

However, I assumed BEY-DXB is a flight.

Is so, and the OP doesn’t depart DXB within 24h (which appears to be the case), then HKG is stopover number five and the QF agent is correct.

But as you say, requires clarification from @ETW .

Ah yes sorry BEY - DXB is a surface sector

 

[Captain Halliday]

Ah yes sorry BEY - DXB is a surface sector

In that case, I make your stops MIA, INV, BEY, HKG.

Are your transits all <24h?

 

[ETW]

In that case, I make your stops MIA, INV, BEY, HKG.

Are your transits all <24h?

Yep, one is 14 but that’s by far the longest

 

[elanshin]

You are right - the open jaw counts as a stopover in the place where it starts. QF are trying to make it count as two stopovers.

Are you sure for land sectors it counts where it starts?

I've currently got a valid booking that is ticketed:

CGK >HKG (stop)
HKG > PVG (stop)
PVG > SYD (open jaw stopover)
MEL >SYD> DFW>IAD (next leg) (stop)
LAX > SYD (end)

I need to go add the other regional flights as the Booking wouldn't let me using multicity.
This is capped at 318k

Given that PVG > SYD is a stop and so would the end point of SYD (as we're not ending in CGK and it's being counted as a surface sector to end) this would constitute it being 2 stops at SYD. (My full itinerary has us doing PVG > SYD > MEL but I couldn't add that domestic leg to the multicity without the IT breaking).

Or does the last end leg not count as a "stop"?

 

[Jacques Vert]

An open-jaw is not 2 stopovers?!?!?

I'm fairly sure I'm right but QF told me they couldn't ticket my flight home because there was too many stopovers. Segments and miles are fine, the issue is stopovers. I'm going to HUCA but anted some validation while I recover from that 4 hour ordeal.

Existing Route
ADL-MIA (Stopover)
MIA-INV (Stopover)
INV-BEY (Stopover)
BEY-DXB (Open Jaw - QF is telling me this an additional stopover)
DXB-HKG (Stopover)

In my view this is 4 stopovers but they are telling me it's 5

I was attempting to add
HKG-KUL (Stopover)
KUL-ADL

By their logic I should at least be able to add HKG-KUL-ADL given I've already used my Hong Kong stopover but they also said that wouldn't be possible

I agree with the other comments that this should be counted as 4 stopovers, not 5.

However, this is not a new problem. I've come across this a number of times including before Covid. The only thing I can suggest is to HUACA. Hopefully you will get someone who knows what the rules are; but in the 3 or 4 times I've run into this issue, I have never won the argument and ended up changing the itinerary.

One agent told me there is an internal working document that states that land sectors are to be counted as two stopovers (obviously written by a manager who has no idea of the rules).

 

[DC3]

Or does the last end leg not count as a "stop"?

The final city is not a stop, because when you arrive, the itinerary has ended

 

[elanshin]

The final city is not a stop, because when you arrive, the itinerary has ended

Right, but given it's not the same place as the start point, does it count as a transit?

 

[Mr H]

Right, but given it's not the same place as the start point, does it count as a transit?

No, but you do need to have enough miles left in the itinerary for the imaginary flight back to the starting point.

 

[elanshin]

No, but you do need to have enough miles left in the itinerary for the imaginary flight back to the starting point.

Miles I'm more than fine on. So ending in SYD with CGK as starting spot basically doesn't count as either a stop nor a transit.

 

[DC3]

Right, but given it's not the same place as the start point, does it count as a transit?

I wouldn’t have thought so. You aren’t transiting (or stopping) as your journey is now over.

The end point and the start point are relevant for the 35,000 mile rule as the distance back to the start city is part of the calculation. As you are obviously not travelling beyond the finish point, I can’t see it as being a transit (or a stop).

 

[Mr H]

Miles I'm more than fine on. So ending in SYD with CGK as starting spot basically doesn't count as either a stop nor a transit.

The end point, even if it is different to the start point, is neither a transit nor a stop.

 

[elanshin]

The end point, even if it is different to the start point, is neither a transit nor a stop.

Thanks, i guess its time to add a couple more flights "for free" to the itinerary that i was going to buy separately then.

 

[MelbFlyer]

So, 12hrs before the last leg on my OWA, Qantas decided to cancel our flight.

After a call to Qantas, they've been able to put us on a new flight tomorrow instead of tonight, luckily in business as was our (cancelled) flight today.

Logged onto the RJ website and a new e-ticket number has been issued today.

We've been advised / given $200pp to cover accommodation - is there an email address in which we need to send receipts etc to, for this reimbursement, or would I need to call up again to obtain this information first?

I'd rather not call up again, and I thought I'd ask the wisdom of you guys instead first.

Thankyou in advance!

 

[Pete98765432]

So, 12hrs before the last leg on my OWA, Qantas decided to cancel our flight.

After a call to Qantas, they've been able to put us on a new flight tomorrow instead of tonight, luckily in business as was our (cancelled) flight today.

Logged onto the RJ website and a new e-ticket number has been issued today.

We've been advised / given $200pp to cover accommodation - is there an email address in which we need to send receipts etc to, for this reimbursement, or would I need to call up again to obtain this information first?

I'd rather not call up again, and I thought I'd ask the wisdom of you guys instead first.

Thankyou in advance!

Use this form on their website.

There’s a category for expense reimbursement.